HP 8300 8300 manual Buttons do not work, Non-HP scanning program opens when a button is pressed

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Chapter 10

Buttons do not work

After each step, start a scan to see if the buttons are working. If the problem continues, proceed with the next step.

●A cable might be loose. Ensure that the USB cable, the accessory cable, and the power cable are securely connected.

●Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

●Restart your computer.

●The buttons might be disabled. Windows users should try the following procedure:

–Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

–Open Properties, and then click the Events tab. From the Scanner events list, select Scan Document button press.

–Ensure that the HP Scanning software option is selected.

–Windows 98 and Windows 2000: Ensure that the Disable Device Events option is not selected.

–Windows Me and Windows XP: Ensure the Take No Action option is not selected.

An unexpected program opens when a customizable button is pressed

Depending on the computer operating system and the HP scanning software installed on the computer, an unexpected program might open when a button is pressed.

●You expect to see either HP Solution Center or HP Smart Document Scan Software

●A non-HP scanning program opens when a button is pressed

You expect to see either HP Solution Center or HP Smart Document Scan Software

If you expected to see either HP Solution Center or HP Smart Document Scan Software, verify that the program that you want is installed on the computer:

●HP Solution Center: Click Start, point to Programs or All Programs, point to HP. You should see HP Solution Center.

●Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 8350, 8390, and then look for HP Smart Document Scan Software.

If the program that you want is not installed, then use the appropriate HP scanning software CD to install the program.

If the program that you want is installed, then use the HP Button Settings Utility to configure the buttons for the program. For more information, see Configure the scanner customizable buttons.

A non-HP scanning program opens when a button is pressed

If a non-HP scanning program opens when a button is pressed, follow these steps:

1.Do one of the following:

–Windows XP: Click Start, and then click Control Panel.

–Other Windows versions: Click Start, point to Settings, and then click Control Panel.

2.Click Scanners and Cameras.

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HP Scanjet 8300 series

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Contents HP Scanjet 8300 series Copyright and license Trademark creditsContents Contact HP Support Scanner error messages Error HP Scanjet 8300 series User GuideScanner hardware Automatic document feeder ADFCustomizable button labels Scanning softwareScanner front panel buttons Available scanning software Windows ProgramPurpose Supported OSProgram Purpose Supported OS Macintosh ProgramWhere to get additional information HP Scanjet 8300 series Setup and Support GuideWindows Software How to see if the software is installed Look for the HP Smart Document Scan SoftwareWindows users Macintosh usersHP Scan Pro help AccessibilityButton Disable Utility WIndows Windows How to use the scanner buttonsCustomizable buttons Macintosh Function Customizable buttonWindows Program controlling button Customizable button Customizable button Customizable button Copy buttons Windows HP software installed on the computer Scan Document To buttonsPower Save button Cancel buttonButton Settings button User Guide How to start a scan Scan from HP Solution CenterScan from the scanner front panel buttons Scan from the HP scanning software WindowsScan using HP Scan Pro Scan from the HP scanning software MacintoshScan from the HP Photosmart Software Scan from other software programsScan from HP Photosmart Studio How to scan documents Scan with the automatic document feeder ADFChoose acceptable paper for the ADF Load originals in the ADFScan two-sided documents from the ADF Windows Program ProcedureScan one-sided documents from the ADF Scan a document for editable text Scan a document as an image Press customizable buttonMacintosh Procedure Windows Program Procedure How to scan pictures and film Scan picturesScan a picture Scan multiple pictures with one scanScan film Scan positives such as 35 mm slidesUser Guide Scan negatives User Guide Windows Place the film templates in the scanner storage slot Other scanning functions Make copiesUser Guide Scan to a destination From the Destination menu, select Text File or Image File Save a document or image to a drive or CDSend a scan to an e-mail program HP Photosmart Software Macintosh Do one of the following Change scan settings Configure the scanner Open the HP Button Settings UtilityConfigure buttons tab Configure the customizable buttons for document scanningConfigure the customizable buttons for picture scanning General info tabHP Smart Document Scan Software scan profiles Assign a profile to a customizable buttonChapter Clean the scanner glass Care and maintenanceOrder maintenance and scanning supplies Clean the transparent materials adapter TMA Clean and maintain the automatic document feeder ADFUse the cleaning cloth in the ADF Clean the ADF windowUser Guide Clean the feed-roller assembly manually Maintain the ADF Troubleshooting Scanner initialization or hardware problemsReset the scanner Scanner has stopped working correctlyScanner operation problems Check the cablesCable type ActionScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanned image is fuzzyScanner buttons are not working correctly Click Scanners and Cameras Non-HP scanning program opens when a button is pressedButtons do not work Slides, negatives, and TMA issues Automatic document feeder ADF problems Incorrect colors print, or the image is too light or darkDots or streaks appear in the scanned image Scanned images are darkPaper jamming, skewing, misfeeds, or multiple-page feeds Paper does not feed from the ADFBottom of the scanned image is cut off Scanned images have streaks or scratchesClear a jam from the start of the paper path An item loaded in the ADF jams repeatedlyClear jams from the ADF Clear a jam at the end of the paper path Remove a paper jam within the ADF Replace the feed-roller assembly Contact HP SupportScanner error messages ErrorClose the ADF lid
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