HP D1500 manual Solution To resolve the problem, Unknown Device message displays

Page 66

Solution:

To resolve the problem

1.Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer.

2.Disconnect and reconnect the USB cable.

3.Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub).

4.If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step.

5.Click Cancel, and then restart the computer.

6.Turn the printer off, and then disconnect the USB cable and power cord.

7.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

8.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on.

NOTE: Do not connect the USB cable until you are told to do so.

c. Follow the onscreen instructions to finish the installation.

9.Restart the antivirus program.

"Unknown Device" message displays

Cause: During installation, an “Unknown Device” message might be displayed when you connect a USB cable between the printer and the computer. A possible cause might be a defective USB cable.

Solution:

NOTE: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message is displayed, you can continue with the software installation.

To resolve the problem

1.Disconnect the USB cable from the printer.

2.Disconnect the power cord from the printer.

3.Wait approximately 30 seconds.

4.Reconnect the power cord to the printer.

5.Reconnect the USB cable to the printer.

6.If the “Unknown Device” message is still displayed, replace the USB cable.

Installation problems

63

Troubleshooting

Image 66

Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Acknowledgements AccessibilityHewlett-Packard Company notices VisualContents Maintenance Printer softwareTroubleshooting HP support Technical informationWelcome SectionHP inkjet supplies recycling program Special features Get started Printer at a glancePower button and light Paper trayUnfold the paper tray To unfold the paper trayPrint cartridges Use the paper trayReplace print cartridges Ink-backup mode Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge Connect the printer USBPrint photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Small photos Exif Print To change the HP Real Life Technologies settingHP Real Life Technologies photo fix To print Exif Print-enhanced photosStorage Save money and ink when printing photosStore and handle photo paper HandlingPrint other documents Print e-mailPrint documents Print letters Print envelopes Click the Printing Shortcuts tabPrint postcards Print index cards and other small media Print labels Print transparencies Print brochuresTwo-sided printing Manual Print greeting cardsPrint Quality Best Greeting cardsPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Use printing shortcuts Create printing shortcutsDelete printing shortcuts To create a printing shortcutTo set the page order Set the page orderFast/Economical printing Click Document Options, and then click Layout OptionsTo print multiple pages on a single sheet of paper Print multiple pages on a single sheet of paperPrint in grayscale To print in grayscaleTwo-sided printing General Everyday printingPrint preview Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper sizePrint resolution Maximum dpiTo resize a document for a different paper size Resize a documentBound two-sided documents To print a two-sided document with a book bindingPrint a Web Flip Pages Up Preserve LayoutTo print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Download printer software updates Whats This? helpPrint cartridges MaintenanceInstall print cartridges Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridgesAutomatically clean print cartridges View estimated ink levelsRemove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exteriorTo prepare to clean To manually clean print cartridge contactsMaintain print cartridges Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopPrint cartridge error messages TroubleshootingError messages Incorrect print cartridge or print cartridge missingPrint cartridge is in the wrong slot Print cartridge problem messagePrint cartridge carriage is stuck Non-HP print cartridgesSolution 2 Contact HP customer support Previously used genuine HP cartridgeOriginal HP ink depleted Printing in ink-backup mode Low on inkPaper Mismatch or Paper Size message To set the paper size in Microsoft WordInstallation program stops Installation problemsThere was an error writing to USB port Out of paperSolution To resolve the problem Unknown Device message displaysPower light is on or flashing To reinstall the printer softwarePrinter name does not appear Printer does not print If an error message appearsIf no error message appears What the flashing light meansSolution 1 Make sure the printer is turned on Solution 2 Print a testUnable to print To clear the print queue Solution 3 Clear the print queueSolution 4 Check the printer cable connection To disconnect and reconnect the USB cableSolution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver To check if the printer is paused or offline Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 8 Restart the print spoolerTo stop and restart the print spooler To print from NotepadPrint cartridge problems Document prints slowlyIf the printer still does not print Resolving print cartridge error messages Solution 1 Remove and reinstall the print cartridgesTo verify and install the correct print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint cartridge carriage is stalled Solution 1 Turn the power off and onSolution 2 Clear any paper jams To turn off the printerTo verify the power source Solution 3 Move the printer carriageSolution 4 Verify the power source To move the printer carriagePaper jam Paper problemsSolution 5 Remove and reinstall the print cartridges To clear a paper jamPrinter does not feed paper Solution 3 Check the paper Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer To check the paper in the paper trayTo set the paper size Paper typeSolution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollersTo clean the rollers Solution 6 Contact HP support for servicePrinter prints on multiple sheets at once Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer propertiesBorderless printing guidelines Image is printed at an angleStreaks appear in a light portion of a photo Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tabPrint quality is poor Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input trayWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 5 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridgesSolution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesPrintouts have horizontal streaks or lines Solution 2 Check the paper type Solution 5 Clean the print cartridgesSolution 1 Check the print settings Printouts are faded or have dull colorsSolution 3 Clean the print cartridges Printouts seem blurry or fuzzySolution 2 Check the resolution of the image Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Text and images are misaligned Paper is not picked up from the input tray SolutionDocument is misprinted Text edges are jaggedDocument is printed off-center or at an angle If you continue to have problemsDocument does not reflect the new print settings Envelope is printed at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programEnvironmental product stewardship program 103 Appendix B LED indicator statement FCC statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB