HP D1500 Ink is not filling the text or graphics completely, Solution 5 Check the print settings

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Solution 5: Check the print settings

Solution: Check the print settings.

•Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale.

•Check the print quality setting and make sure it matches the type of paper loaded in the product.

You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Premium Photo Papers, is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required.

For more information, see:

Change the print speed or quality

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

Cause: The print cartridges need to be cleaned.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.

•Solution 1: HP recommends using genuine HP print cartridges

•Solution 2: Check the print settings

•Solution 3: Check the paper type

•Solution 4: Clean the print cartridges

Solution 1: HP recommends using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Troubleshooting

Print quality is poor

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements VisualContents Maintenance Printer softwareTroubleshooting HP support Technical informationWelcome SectionHP inkjet supplies recycling program Special features Get started Printer at a glancePower button and light Paper trayUnfold the paper tray To unfold the paper trayReplace print cartridges Print cartridgesUse the paper tray Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode Connect the printer USBPrint photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Small photos To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print To print Exif Print-enhanced photosSave money and ink when printing photos Store and handle photo paperStorage HandlingPrint other documents Print e-mailPrint documents Print letters Print envelopes Click the Printing Shortcuts tabPrint postcards Print index cards and other small media Print labels Print transparencies Print brochuresPrint greeting cards Print Quality BestTwo-sided printing Manual Greeting cardsPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcutSet the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout OptionsPrint multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscalePrint preview Two-sided printingGeneral Everyday printing Set a custom paper size Select a paper typeChange the print speed or quality To define a custom paper sizePrint resolution Maximum dpiResize a document Bound two-sided documentsTo resize a document for a different paper size To print a two-sided document with a book bindingTo print a Web Print a WebFlip Pages Up Preserve Layout Presentation printing Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Download printer software updates Whats This? helpMaintenance Install print cartridgesPrint cartridges Selection numbersPrinting with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridgesAutomatically clean print cartridges View estimated ink levelsManually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorMaintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopTroubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missingPrint cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridgesOriginal HP ink depleted Solution 2 Contact HP customer supportPreviously used genuine HP cartridge Printing in ink-backup mode Low on inkPaper Mismatch or Paper Size message To set the paper size in Microsoft WordInstallation problems There was an error writing to USB portInstallation program stops Out of paperSolution To resolve the problem Unknown Device message displaysPrinter name does not appear Power light is on or flashingTo reinstall the printer software If an error message appears If no error message appearsPrinter does not print What the flashing light meansUnable to print Solution 1 Make sure the printer is turned onSolution 2 Print a test Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cableTo verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer Solution 6 Check if the printer is paused or offline Solution 7 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 8 Restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadIf the printer still does not print Print cartridge problemsDocument prints slowly To verify and install the correct print cartridges Resolving print cartridge error messagesSolution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modeSolution 1 Turn the power off and on Solution 2 Clear any paper jamsPrint cartridge carriage is stalled To turn off the printerSolution 3 Move the printer carriage Solution 4 Verify the power sourceTo verify the power source To move the printer carriagePaper problems Solution 5 Remove and reinstall the print cartridgesPaper jam To clear a paper jamPrinter does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper trayTo set the paper size Paper typeSolution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollersPrinter prints on multiple sheets at once To clean the rollersSolution 6 Contact HP support for service Problems with borderless documents Photos do not print correctlyCheck the paper tray Check the printer propertiesBorderless printing guidelines Image is printed at an anglePhoto has an unwanted border Streaks appear in a light portion of a photoFading occurs on the edges of a photo For small photo paper For small photo paper with a tear-off tabPrint quality is poor Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeInk is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settings Solution 4 Clean the print cartridgesSolution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Check the print quality setting Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colorsSolution 3 Clean the print cartridges Printouts seem blurry or fuzzyPrintouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray Solution Document is misprintedText and images are misaligned Text edges are jaggedIf you continue to have problems Document does not reflect the new print settingsDocument is printed off-center or at an angle Envelope is printed at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling programEnvironmental product stewardship program 103 Appendix B LED indicator statement FCC statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB