HP D1500 manual Solution 2 Clean the print cartridge contacts, Solution 3 Print in ink-backup mode

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•Check the electrical contacts for debris.

•Make sure all the clear nozzle protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical strip!

5.Read the selection number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the reference guide that came with your printer.

1Selection number

6.If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions.

7.Close the printer cover.

8.If the problem is not solved, repeat these steps.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: If the print cartridge selection number is correct and the previous solution did not resolve the problem, try cleaning the print cartridge. For more information, see Manually clean print cartridges.

If the Power light continues to flash after cleaning the print cartridge, replace the print cartridge. For more information, see Replace print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Print in ink-backup mode

Solution: If you do not have a replacement print cartridge, you can still print in ink backup mode. Remove the problem cartridge and print with the remaining cartridge.

For more information, see Ink-backup mode.

Troubleshooting

Print cartridge problems

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Accessibility Hewlett-Packard Company noticesAcknowledgements VisualContents Maintenance Printer softwareTroubleshooting HP support Technical informationWelcome SectionHP inkjet supplies recycling program Special features Get started Printer at a glancePower button and light Paper trayUnfold the paper tray To unfold the paper trayUse the paper tray Print cartridgesReplace print cartridges Ink-backup mode Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge Connect the printer USBPrint photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Small photos To change the HP Real Life Technologies setting HP Real Life Technologies photo fixExif Print To print Exif Print-enhanced photosSave money and ink when printing photos Store and handle photo paperStorage HandlingPrint other documents Print e-mailPrint documents Print letters Print envelopes Click the Printing Shortcuts tabPrint postcards Print index cards and other small media Print labels Print transparencies Print brochuresPrint greeting cards Print Quality BestTwo-sided printing Manual Greeting cardsPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Create printing shortcuts Delete printing shortcutsUse printing shortcuts To create a printing shortcutSet the page order Fast/Economical printingTo set the page order Click Document Options, and then click Layout OptionsPrint multiple pages on a single sheet of paper Print in grayscaleTo print multiple pages on a single sheet of paper To print in grayscaleGeneral Everyday printing Two-sided printingPrint preview Set a custom paper size Select a paper typeChange the print speed or quality To define a custom paper sizePrint resolution Maximum dpiResize a document Bound two-sided documentsTo resize a document for a different paper size To print a two-sided document with a book bindingFlip Pages Up Preserve Layout Print a WebTo print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Download printer software updates Whats This? helpMaintenance Install print cartridgesPrint cartridges Selection numbersTo install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the carriage Align the print cartridges To align print cartridgesAutomatically clean print cartridges View estimated ink levelsManually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorTo manually clean print cartridge contacts To prepare to cleanMaintain print cartridges Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopTroubleshooting Error messagesPrint cartridge error messages Incorrect print cartridge or print cartridge missingPrint cartridge problem message Print cartridge carriage is stuckPrint cartridge is in the wrong slot Non-HP print cartridgesPreviously used genuine HP cartridge Solution 2 Contact HP customer supportOriginal HP ink depleted Printing in ink-backup mode Low on inkPaper Mismatch or Paper Size message To set the paper size in Microsoft WordInstallation problems There was an error writing to USB portInstallation program stops Out of paperSolution To resolve the problem Unknown Device message displaysTo reinstall the printer software Power light is on or flashingPrinter name does not appear If an error message appears If no error message appearsPrinter does not print What the flashing light meansSolution 2 Print a test Solution 1 Make sure the printer is turned onUnable to print Solution 3 Clear the print queue Solution 4 Check the printer cable connectionTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver Solution 6 Check if the printer is paused or offline Solution 7 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 8 Restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadDocument prints slowly Print cartridge problemsIf the printer still does not print Solution 1 Remove and reinstall the print cartridges Resolving print cartridge error messagesTo verify and install the correct print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modeSolution 1 Turn the power off and on Solution 2 Clear any paper jamsPrint cartridge carriage is stalled To turn off the printerSolution 3 Move the printer carriage Solution 4 Verify the power sourceTo verify the power source To move the printer carriagePaper problems Solution 5 Remove and reinstall the print cartridgesPaper jam To clear a paper jamPrinter does not feed paper Solution 1 Make sure the paper tray is not empty Solution 2 Check the rear door of the printerSolution 3 Check the paper To check the paper in the paper trayTo set the paper size Paper typeSolution 4 Use the HP Paper Feed Cleaning Kit Solution 5 Clean the rollersSolution 6 Contact HP support for service To clean the rollersPrinter prints on multiple sheets at once Problems with borderless documents Photos do not print correctlyCheck the paper tray Check the printer propertiesBorderless printing guidelines Image is printed at an angleFading occurs on the edges of a photo Streaks appear in a light portion of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tabPrint quality is poor Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup modeSolution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridgesSolution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colorsSolution 3 Clean the print cartridges Printouts seem blurry or fuzzyPrintouts are slanted or skewed Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Paper is not picked up from the input tray Solution Document is misprintedText and images are misaligned Text edges are jaggedIf you continue to have problems Document does not reflect the new print settingsDocument is printed off-center or at an angle Envelope is printed at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling programEnvironmental product stewardship program 103 Appendix B LED indicator statement FCC statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB