HP D1500 Streaks appear in a light portion of a photo, Fading occurs on the edges of a photo

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Chapter 11

Streaks appear in a light portion of a photo

If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one of the long edges of the photo, try using maximum dpi mode to print the photo. For more information, see Maximum dpi.

Fading occurs on the edges of a photo

Troubleshooting

Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled.

For instructions about preventing photo paper from curling, see Store and handle photo paper.

Photo has an unwanted border

•For small photo paper

•For small photo paper with a tear-off tab

84 Troubleshooting

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Visual AccessibilityHewlett-Packard Company notices AcknowledgementsContents Printer software MaintenanceTroubleshooting Technical information HP supportSection WelcomeHP inkjet supplies recycling program Special features Printer at a glance Get startedPaper tray Power button and lightTo unfold the paper tray Unfold the paper trayPrint cartridges Use the paper trayReplace print cartridges Ink-backup mode Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge USB Connect the printerPrint borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Small photos To print Exif Print-enhanced photos To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif PrintHandling Save money and ink when printing photosStore and handle photo paper StoragePrint e-mail Print other documentsPrint documents Print letters Click the Printing Shortcuts tab Print envelopesPrint postcards Print index cards and other small media Print labels Print brochures Print transparenciesGreeting cards Print greeting cardsPrint Quality Best Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcutsClick Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page orderTo print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paperTwo-sided printing General Everyday printingPrint preview To define a custom paper size Set a custom paper sizeSelect a paper type Change the print speed or qualityMaximum dpi Print resolutionTo print a two-sided document with a book binding Resize a documentBound two-sided documents To resize a document for a different paper sizePrint a Web Flip Pages Up Preserve LayoutTo print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Download printer software updatesSelection numbers MaintenanceInstall print cartridges Print cartridgesInstallation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridgesView estimated ink levels Automatically clean print cartridgesTo remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothingTo prepare to clean To manually clean print cartridge contactsMaintain print cartridges To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesIncorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messagesNon-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slotSolution 2 Contact HP customer support Previously used genuine HP cartridgeOriginal HP ink depleted Low on ink Printing in ink-backup modeTo set the paper size in Microsoft Word Paper Mismatch or Paper Size messageOut of paper Installation problemsThere was an error writing to USB port Installation program stopsUnknown Device message displays Solution To resolve the problemPower light is on or flashing To reinstall the printer softwarePrinter name does not appear What the flashing light means If an error message appearsIf no error message appears Printer does not printSolution 1 Make sure the printer is turned on Solution 2 Print a testUnable to print To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queueSolution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver To clear the print queue manually Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To check if the printer is paused or offlineTo print from Notepad Solution 8 Restart the print spoolerTo stop and restart the print spooler To verify the software applicationPrint cartridge problems Document prints slowlyIf the printer still does not print Resolving print cartridge error messages Solution 1 Remove and reinstall the print cartridgesTo verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams Print cartridge carriage is stalledTo move the printer carriage Solution 3 Move the printer carriageSolution 4 Verify the power source To verify the power sourceTo clear a paper jam Paper problemsSolution 5 Remove and reinstall the print cartridges Paper jamPrinter does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paperPaper type To set the paper sizeSolution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning KitTo clean the rollers Solution 6 Contact HP support for servicePrinter prints on multiple sheets at once Check the printer properties Problems with borderless documentsPhotos do not print correctly Check the paper trayImage is printed at an angle Borderless printing guidelinesStreaks appear in a light portion of a photo Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paperPrint quality is poor Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input trayWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 5 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print settingsSolution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Solution 5 Clean the print cartridgesSolution 1 Check the print settings Solution 2 Check the paper typePrintouts seem blurry or fuzzy Solution 3 Clean the print cartridgesSolution 2 Check the resolution of the image Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Text edges are jagged Paper is not picked up from the input tray SolutionDocument is misprinted Text and images are misalignedEnvelope is printed at an angle If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsRecycling program Material safety data sheetsPaper use PlasticsEnvironmental product stewardship program 103 Appendix B FCC statement LED indicator statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB