HP D1500 manual Print cartridge carriage is stalled, Solution 1 Turn the power off and on

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Chapter 11

Print cartridge carriage is stalled

The print cartridge cradle (carriage) may get stuck on either side or in the middle of the printer. This is called a carriage stall. When this happens, the error message Print Cartridge Cradle is Stuck may appear.

Try the following solutions:

•Solution 1: Turn the power off and on

•Solution 2: Clear any paper jams

•Solution 3: Move the printer carriage

•Solution 4: Verify the power source

•Solution 5: Remove and reinstall the print cartridges

Solution 1: Turn the power off and on

Solution: Turn the power off and then back on.

CAUTION: Check for any loose or broken parts in the printer. If you find loose or broken parts, go to www.hp.com/support.

To turn off the printer

1.Turn off the printer by pressing and releasing the Power button. If it will not turn off, proceed to the next solution.

2.After the printer turns off, press the Power button to turn the printer back on.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash, and the carriage may move. Wait until this warm-up period is complete before continuing to the next step.

3.If the Power light is on and does not blink, print a self-test page. For more information, see Print a test page.

If this did not solve the issue, try the next solution.

Solution 2: Clear any paper jams

Solution: Clear the printer of any jammed paper. For more information, see Paper jam.

If this did not solve the issue, try the next solution.

Troubleshooting

74 Troubleshooting

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements VisualContents Printer software MaintenanceTroubleshooting Technical information HP supportSection WelcomeHP inkjet supplies recycling program Special features Printer at a glance Get startedPaper tray Power button and lightTo unfold the paper tray Unfold the paper trayReplace print cartridges Print cartridgesUse the paper tray Ink-backup mode To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode USB Connect the printerPrint borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Small photos HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print To print Exif Print-enhanced photosStore and handle photo paper Save money and ink when printing photosStorage HandlingPrint e-mail Print other documentsPrint documents Print letters Click the Printing Shortcuts tab Print envelopesPrint postcards Print index cards and other small media Print labels Print brochures Print transparenciesPrint Quality Best Print greeting cardsTwo-sided printing Manual Greeting cardsPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcutFast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout OptionsPrint in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscalePrint preview Two-sided printingGeneral Everyday printing Select a paper type Set a custom paper sizeChange the print speed or quality To define a custom paper sizeMaximum dpi Print resolutionBound two-sided documents Resize a documentTo resize a document for a different paper size To print a two-sided document with a book bindingTo print a Web Print a WebFlip Pages Up Preserve Layout Presentation printing Printer software Make the HP Deskjet the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Whats This? help Download printer software updatesInstall print cartridges MaintenancePrint cartridges Selection numbersPrinting with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridgesView estimated ink levels Automatically clean print cartridgesMaintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorMaintain print cartridges To prepare to cleanTo manually clean print cartridge contacts To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesError messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missingPrint cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridgesOriginal HP ink depleted Solution 2 Contact HP customer supportPreviously used genuine HP cartridge Low on ink Printing in ink-backup modeTo set the paper size in Microsoft Word Paper Mismatch or Paper Size messageThere was an error writing to USB port Installation problemsInstallation program stops Out of paperUnknown Device message displays Solution To resolve the problemPrinter name does not appear Power light is on or flashingTo reinstall the printer software If no error message appears If an error message appearsPrinter does not print What the flashing light meansUnable to print Solution 1 Make sure the printer is turned onSolution 2 Print a test Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify the print driver Solution 5 Verify the printer driver configurationTo verify that the product is set as the default printer Solution 7 Clear the print queue manually Solution 6 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 8 Restart the print spoolerTo verify the software application To print from NotepadIf the printer still does not print Print cartridge problemsDocument prints slowly To verify and install the correct print cartridges Resolving print cartridge error messagesSolution 1 Remove and reinstall the print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsSolution 2 Clear any paper jams Solution 1 Turn the power off and onPrint cartridge carriage is stalled To turn off the printerSolution 4 Verify the power source Solution 3 Move the printer carriageTo verify the power source To move the printer carriageSolution 5 Remove and reinstall the print cartridges Paper problemsPaper jam To clear a paper jamPrinter does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper trayPaper type To set the paper sizeSolution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning KitPrinter prints on multiple sheets at once To clean the rollersSolution 6 Contact HP support for service Photos do not print correctly Problems with borderless documentsCheck the paper tray Check the printer propertiesImage is printed at an angle Borderless printing guidelinesPhoto has an unwanted border Streaks appear in a light portion of a photoFading occurs on the edges of a photo For small photo paper with a tear-off tab For small photo paperPrint quality is poor Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeInk is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 4 Clean the print cartridges Solution 2 Check the print settingsSolution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Check the print quality setting Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctlySolution 4 Clean the print cartridge nozzles Solution 1 Check the print settings Solution 5 Clean the print cartridgesSolution 2 Check the paper type Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Solution 3 Clean the print cartridgesPrintouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Ink streaks on the back of the paper Document is misprinted Paper is not picked up from the input tray SolutionText and images are misaligned Text edges are jaggedDocument does not reflect the new print settings If you continue to have problemsDocument is printed off-center or at an angle Envelope is printed at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programEnvironmental product stewardship program 103 Appendix B FCC statement LED indicator statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB