HP D1500 manual Power light is on or flashing, Printer name does not appear

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Chapter 11

Printer name does not appear

Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software.

To reinstall the printer software

1.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

2.Uninstall the printer software:

a. Insert the printer software CD into the drive, and then follow the onscreen instructions.

NOTE: If the installation program does not start automatically, click your CD drive letter in Windows Explorer, then double-click the setup.exe file. For example, double-click D:\setup.exe.

b. When prompted, click Remove All.

3.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions to finish the installation.

4.Restart the antivirus program.

Power light is on or flashing

Troubleshooting

1 Power light

If the Power light is on, the printer is either printing or ready to print. If the Power light is off, the printer is off.

If the Power light is flashing, see the following information:

•What the flashing light means

•If an error message appears

•If no error message appears

64 Troubleshooting

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Visual AccessibilityHewlett-Packard Company notices AcknowledgementsContents Printer software MaintenanceTroubleshooting Technical information HP supportSection WelcomeHP inkjet supplies recycling program Special features Printer at a glance Get startedPaper tray Power button and lightTo unfold the paper tray Unfold the paper trayUse the paper tray Print cartridgesReplace print cartridges Ink-backup mode Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge USB Connect the printerPrint borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Small photos To print Exif Print-enhanced photos To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Exif PrintHandling Save money and ink when printing photosStore and handle photo paper StoragePrint e-mail Print other documentsPrint documents Print letters Click the Printing Shortcuts tab Print envelopesPrint postcards Print index cards and other small media Print labels Print brochures Print transparenciesGreeting cards Print greeting cardsPrint Quality Best Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts To create a printing shortcut Create printing shortcutsDelete printing shortcuts Use printing shortcutsClick Document Options, and then click Layout Options Set the page orderFast/Economical printing To set the page orderTo print in grayscale Print multiple pages on a single sheet of paperPrint in grayscale To print multiple pages on a single sheet of paperGeneral Everyday printing Two-sided printingPrint preview To define a custom paper size Set a custom paper sizeSelect a paper type Change the print speed or qualityMaximum dpi Print resolutionTo print a two-sided document with a book binding Resize a documentBound two-sided documents To resize a document for a different paper sizeFlip Pages Up Preserve Layout Print a WebTo print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Download printer software updatesSelection numbers MaintenanceInstall print cartridges Print cartridgesTo install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridgesView estimated ink levels Automatically clean print cartridgesTo remove smudges, stains, or dried ink from the exterior Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothingTo manually clean print cartridge contacts To prepare to cleanMaintain print cartridges To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesIncorrect print cartridge or print cartridge missing TroubleshootingError messages Print cartridge error messagesNon-HP print cartridges Print cartridge problem messagePrint cartridge carriage is stuck Print cartridge is in the wrong slotPreviously used genuine HP cartridge Solution 2 Contact HP customer supportOriginal HP ink depleted Low on ink Printing in ink-backup modeTo set the paper size in Microsoft Word Paper Mismatch or Paper Size messageOut of paper Installation problemsThere was an error writing to USB port Installation program stopsUnknown Device message displays Solution To resolve the problemTo reinstall the printer software Power light is on or flashingPrinter name does not appear What the flashing light means If an error message appearsIf no error message appears Printer does not printSolution 2 Print a test Solution 1 Make sure the printer is turned onUnable to print To disconnect and reconnect the USB cable Solution 3 Clear the print queueSolution 4 Check the printer cable connection To clear the print queueTo verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver To clear the print queue manually Solution 6 Check if the printer is paused or offlineSolution 7 Clear the print queue manually To check if the printer is paused or offlineTo print from Notepad Solution 8 Restart the print spoolerTo stop and restart the print spooler To verify the software applicationDocument prints slowly Print cartridge problemsIf the printer still does not print Solution 1 Remove and reinstall the print cartridges Resolving print cartridge error messagesTo verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo turn off the printer Solution 1 Turn the power off and onSolution 2 Clear any paper jams Print cartridge carriage is stalledTo move the printer carriage Solution 3 Move the printer carriageSolution 4 Verify the power source To verify the power sourceTo clear a paper jam Paper problemsSolution 5 Remove and reinstall the print cartridges Paper jamPrinter does not feed paper To check the paper in the paper tray Solution 1 Make sure the paper tray is not emptySolution 2 Check the rear door of the printer Solution 3 Check the paperPaper type To set the paper sizeSolution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning KitSolution 6 Contact HP support for service To clean the rollersPrinter prints on multiple sheets at once Check the printer properties Problems with borderless documentsPhotos do not print correctly Check the paper trayImage is printed at an angle Borderless printing guidelinesFading occurs on the edges of a photo Streaks appear in a light portion of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paperPrint quality is poor Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print settingsSolution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Solution 5 Clean the print cartridgesSolution 1 Check the print settings Solution 2 Check the paper typePrintouts seem blurry or fuzzy Solution 3 Clean the print cartridgesPrintouts are slanted or skewed Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Text edges are jagged Paper is not picked up from the input tray SolutionDocument is misprinted Text and images are misalignedEnvelope is printed at an angle If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsRecycling program Material safety data sheetsPaper use PlasticsEnvironmental product stewardship program 103 Appendix B FCC statement LED indicator statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB