HP D1500 Photos do not print correctly, Problems with borderless documents, Check the paper tray

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Chapter 11

Paper weight

The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For more information, see Paper weights.

Paper might be loaded improperly

The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the paper tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack.

The printer also might print on multiple sheets if different paper types are loaded in the printer. For example, photo paper might be mixed with plain paper. Empty the paper tray and load only the paper type that is appropriate for the document that you are printing.

Photos do not print correctly

•Check the paper tray

•Check the printer properties

Check the paper tray

1.Verify that the photo paper is placed in the paper tray with the side to be printed on facing down.

2.Slide the paper forward until it stops.

3.Slide the paper guide firmly against the edge of the paper.

Do not press the guide so firmly against the paper that the paper bends or curls.

For more information, see:

•Print documents

•Print photos

Check the printer properties

Open the Printer Properties dialog box and verify the following options:

Troubleshooting

Tab		Setting

		Size: An appropriate paper size
		Paper Type: An appropriate photo paper
Features		Print Quality: Best or Maximum dpi

		NOTE: For more information on enabling the maximum dpi
		mode, see Maximum dpi.

Problems with borderless documents

•Borderless printing guidelines

•Image is printed at an angle

82 Troubleshooting

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Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements VisualContents Printer software MaintenanceTroubleshooting Technical information HP supportSection WelcomeHP inkjet supplies recycling program Special features Printer at a glance Get startedPaper tray Power button and lightTo unfold the paper tray Unfold the paper trayUse the paper tray Print cartridgesReplace print cartridges Ink-backup mode Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge USB Connect the printerPrint borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Small photos HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print To print Exif Print-enhanced photosStore and handle photo paper Save money and ink when printing photosStorage HandlingPrint e-mail Print other documentsPrint documents Print letters Click the Printing Shortcuts tab Print envelopesPrint postcards Print index cards and other small media Print labels Print brochures Print transparenciesPrint Quality Best Print greeting cardsTwo-sided printing Manual Greeting cardsPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcutFast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout OptionsPrint in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscaleGeneral Everyday printing Two-sided printingPrint preview Select a paper type Set a custom paper sizeChange the print speed or quality To define a custom paper sizeMaximum dpi Print resolutionBound two-sided documents Resize a documentTo resize a document for a different paper size To print a two-sided document with a book bindingFlip Pages Up Preserve Layout Print a WebTo print a Web Presentation printing Set default print settings Make the HP Deskjet the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Download printer software updatesInstall print cartridges MaintenancePrint cartridges Selection numbersTo install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridgesView estimated ink levels Automatically clean print cartridgesMaintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorTo manually clean print cartridge contacts To prepare to cleanMaintain print cartridges To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesError messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missingPrint cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridgesPreviously used genuine HP cartridge Solution 2 Contact HP customer supportOriginal HP ink depleted Low on ink Printing in ink-backup modeTo set the paper size in Microsoft Word Paper Mismatch or Paper Size messageThere was an error writing to USB port Installation problemsInstallation program stops Out of paperUnknown Device message displays Solution To resolve the problemTo reinstall the printer software Power light is on or flashingPrinter name does not appear If no error message appears If an error message appearsPrinter does not print What the flashing light meansSolution 2 Print a test Solution 1 Make sure the printer is turned onUnable to print Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer Solution 5 Verify the printer driver configurationTo verify the print driver Solution 7 Clear the print queue manually Solution 6 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 8 Restart the print spoolerTo verify the software application To print from NotepadDocument prints slowly Print cartridge problemsIf the printer still does not print Solution 1 Remove and reinstall the print cartridges Resolving print cartridge error messagesTo verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsSolution 2 Clear any paper jams Solution 1 Turn the power off and onPrint cartridge carriage is stalled To turn off the printerSolution 4 Verify the power source Solution 3 Move the printer carriageTo verify the power source To move the printer carriageSolution 5 Remove and reinstall the print cartridges Paper problemsPaper jam To clear a paper jamPrinter does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper trayPaper type To set the paper sizeSolution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning KitSolution 6 Contact HP support for service To clean the rollersPrinter prints on multiple sheets at once Photos do not print correctly Problems with borderless documentsCheck the paper tray Check the printer propertiesImage is printed at an angle Borderless printing guidelinesFading occurs on the edges of a photo Streaks appear in a light portion of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paperPrint quality is poor Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print settingsSolution 2 Check the print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Solution 4 Clean the print cartridge nozzles Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 1 Check the print settings Solution 5 Clean the print cartridgesSolution 2 Check the paper type Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Solution 3 Clean the print cartridgesPrintouts are slanted or skewed Solution 2 Check the resolution of the imagePrintouts have vertical streaks Ink streaks on the back of the paper Document is misprinted Paper is not picked up from the input tray SolutionText and images are misaligned Text edges are jaggedDocument does not reflect the new print settings If you continue to have problemsDocument is printed off-center or at an angle Envelope is printed at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programEnvironmental product stewardship program 103 Appendix B FCC statement LED indicator statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB