HP D1500 Unable to print, Solution 1 Make sure the printer is turned on, Solution 2 Print a test

Page 69

Chapter 11

Unable to print

Try the following solutions:

•Solution 1: Make sure the printer is turned on

•Solution 2: Print a test page

•Solution 3: Clear the print queue

•Solution 4: Check the printer cable connection

•Solution 5: Verify the printer driver configuration

•Solution 6: Check if the printer is paused or offline

•Solution 7: Clear the print queue manually

•Solution 8: Restart the print spooler

•Solution 9: Verify whether the software application is causing the problem

Solution 1: Make sure the printer is turned on

Solution: Look at the Power light located on the front of the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Print a test page

Solution: Print a test page to see if the product can print and is communicating with the computer.

To print a test page

1.Load Letter or A4 unused plain white paper in the paper tray.

2.Open the printer Toolbox.

3.On the Device Services tab, click the Print a Test Page button. The Print a Test Page dialog box is displayed.

4.Click the Print Page button. Recycle or discard the test page.

If the test page fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up.

Cause: The product was not set up properly.

If this did not solve the issue, try the next solution.

Troubleshooting

66 Troubleshooting

Image 69

Contents HP Deskjet D1500 series Windows Help HP Deskjet D1500 Printer series Hewlett-Packard Company notices AccessibilityAcknowledgements VisualContents Printer software MaintenanceTroubleshooting Technical information HP supportSection WelcomeHP inkjet supplies recycling program Special features Printer at a glance Get startedPaper tray Power button and lightTo unfold the paper tray Unfold the paper trayPrint cartridges Use the paper trayReplace print cartridges Ink-backup mode Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge USB Connect the printerPrint borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Small photos HP Real Life Technologies photo fix To change the HP Real Life Technologies settingExif Print To print Exif Print-enhanced photosStore and handle photo paper Save money and ink when printing photosStorage HandlingPrint e-mail Print other documentsPrint documents Print letters Click the Printing Shortcuts tab Print envelopesPrint postcards Print index cards and other small media Print labels Print brochures Print transparenciesPrint Quality Best Print greeting cardsTwo-sided printing Manual Greeting cardsPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Delete printing shortcuts Create printing shortcutsUse printing shortcuts To create a printing shortcutFast/Economical printing Set the page orderTo set the page order Click Document Options, and then click Layout OptionsPrint in grayscale Print multiple pages on a single sheet of paperTo print multiple pages on a single sheet of paper To print in grayscaleTwo-sided printing General Everyday printingPrint preview Select a paper type Set a custom paper sizeChange the print speed or quality To define a custom paper sizeMaximum dpi Print resolutionBound two-sided documents Resize a documentTo resize a document for a different paper size To print a two-sided document with a book bindingPrint a Web Flip Pages Up Preserve LayoutTo print a Web Presentation printing Make the HP Deskjet the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Download printer software updatesInstall print cartridges MaintenancePrint cartridges Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the carriage To align print cartridges Align the print cartridgesView estimated ink levels Automatically clean print cartridgesMaintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorTo prepare to clean To manually clean print cartridge contactsMaintain print cartridges To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesError messages TroubleshootingPrint cartridge error messages Incorrect print cartridge or print cartridge missingPrint cartridge carriage is stuck Print cartridge problem messagePrint cartridge is in the wrong slot Non-HP print cartridgesSolution 2 Contact HP customer support Previously used genuine HP cartridgeOriginal HP ink depleted Low on ink Printing in ink-backup modeTo set the paper size in Microsoft Word Paper Mismatch or Paper Size messageThere was an error writing to USB port Installation problemsInstallation program stops Out of paperUnknown Device message displays Solution To resolve the problemPower light is on or flashing To reinstall the printer softwarePrinter name does not appear If no error message appears If an error message appearsPrinter does not print What the flashing light meansSolution 1 Make sure the printer is turned on Solution 2 Print a testUnable to print Solution 4 Check the printer cable connection Solution 3 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableSolution 5 Verify the printer driver configuration To verify that the product is set as the default printerTo verify the print driver Solution 7 Clear the print queue manually Solution 6 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 8 Restart the print spoolerTo verify the software application To print from NotepadPrint cartridge problems Document prints slowlyIf the printer still does not print Resolving print cartridge error messages Solution 1 Remove and reinstall the print cartridgesTo verify and install the correct print cartridges Solution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsSolution 2 Clear any paper jams Solution 1 Turn the power off and onPrint cartridge carriage is stalled To turn off the printerSolution 4 Verify the power source Solution 3 Move the printer carriageTo verify the power source To move the printer carriageSolution 5 Remove and reinstall the print cartridges Paper problemsPaper jam To clear a paper jamPrinter does not feed paper Solution 2 Check the rear door of the printer Solution 1 Make sure the paper tray is not emptySolution 3 Check the paper To check the paper in the paper trayPaper type To set the paper sizeSolution 5 Clean the rollers Solution 4 Use the HP Paper Feed Cleaning KitTo clean the rollers Solution 6 Contact HP support for servicePrinter prints on multiple sheets at once Photos do not print correctly Problems with borderless documentsCheck the paper tray Check the printer propertiesImage is printed at an angle Borderless printing guidelinesStreaks appear in a light portion of a photo Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paperPrint quality is poor Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the paper loaded in the input trayWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper typeSolution 5 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print settingsSolution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Clean the print cartridge nozzlesPrintouts have horizontal streaks or lines Solution 1 Check the print settings Solution 5 Clean the print cartridgesSolution 2 Check the paper type Printouts are faded or have dull colorsPrintouts seem blurry or fuzzy Solution 3 Clean the print cartridgesSolution 2 Check the resolution of the image Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Document is misprinted Paper is not picked up from the input tray SolutionText and images are misaligned Text edges are jaggedDocument does not reflect the new print settings If you continue to have problemsDocument is printed off-center or at an angle Envelope is printed at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programEnvironmental product stewardship program 103 Appendix B FCC statement LED indicator statementTechnical information HP Deskjet D1500 Printer series declaration of conformity Index Index109 USB