HP 950C manual Troubleshooting Tips

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4Getting Help When Things Go Wrong

Troubleshooting Tips

It’s frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it.

Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section:

The printer software won’t install, what’s wrong? See pages 33–35.

Why won’t it print? See pages 36–39.

What do the flashing lights mean? See page 40.

Is there a problem with your printout? See pages 41–44.

The printer software won’t install, what’s wrong?

What is the problem?		Possible cause		To solve the problem…

I inserted a CD, but the		• The CD wasn’t properly		1	Reinsert the CD and try again. If this
computer couldn’t read it.		inserted.		2	doesn’t solve your problem…
		OR		2	Try inserting a CD that you know works.
		• The CD player may be			If that CD doesn’t work, you may need to
		damaged.		3	replace your CD player.
		OR		3	If other CD’s work but the printer software
		• The CD may be damaged.			CD doesn’t, you may have a damaged CD.
					You can download the printer software
					from an HP web site (see page 45 for web
					site addresses).
				4	If you don’t have Web access, contact
					HP Customer Care. See page 47, to locate
					the phone number nearest you.

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Contents 950C Series English Acknowledgments Table of Contents Page Printer Literature about your printer Special Features of Your HP DeskJet PrinterIntroduction Thank You For Buying an HP DeskJet PrinterFinding More Information For Windows 3.1x UsersGuide Buttons and Lights Printing BasicsPaper Trays TrayOUT Tray Photo paper here Printer Maintenance TipsPhoto Tray Photo Tray loadFinding the HP Printer Properties Dialog Box How to PrintPrinter Setup From your software program, try this Click File PrintOr try this Printer Properties Dialog Box Setup TabSelect the appropriate page settings Cancel -Cancels your changes and closes the dialog boxCheck here to print multiple pages per sheet. Choose Features TabAdvanced Tab Check here to choose a Two-Sided printing methodLevel tab… Printer Services TabHP DeskJet Toolbox For Windows 95, 98, and Windows NTBeyond the Basics Getting the Right PaperPrinting on Different Types of Paper and Media X 11 in. or A4 Photo Paper For best results use HP Photo Paper Paper, GlossyOrientation Choose appropriate orientation Paper Type Choose appropriate HP Photo Paper typePrint the envelope Stack of envelopesSlot. Push the envelope in until it stops Size of the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Pull out the in tray Paper from the in trayCards Print the cardsAlign the card edges before inserting the cards Paper Type Choose appropriate HP Greeting Card typePaper Size Choose appropriate card size For best results use HP Greeting Card PaperLabels Iron-on TransfersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersTransparencies Paper Type Choose transparency type Posters BannersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Banner Paper or Plain PaperBegin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type HP print settings to choose Guidelines to rememberBeyond the Basics Yellow indicator arrow Using and Caring for Your Print CartridgesPrint Cartridge Status Light flashes when one Problem with color print CartridgeConsider replacing the black Existing print cartridgeConsider replacing the color Low on inkCradle latch Using and Caring for Your Print CartridgesReplacing Print Cartridges To replace a print cartridgeRemove the protective vinyl tape ContactsStoring Print Cartridges If You See Ink Streaks Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsNozzle plate Clean Manually Cleaning the Print CartridgesManually Cleaning the Print Cartridge Cradle Cradle wallPrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Program Manager, select Your printer software didn’t install properlySelect Start Run Remove HP DeskJet 950C Series softwareGetting Help When Things Go Wrong Control PanelClick the Device Manager tab Close the printer’s top cover Insert the Rear Access DoorAre secure Tray Tray correctlyWhy won’t it print? Open RunClick on the Configuration tab Setup Tab onYou may be using a Enable Hardware ECP to speed photoAll of the lights are Printer may need to Flashing Be resetBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Wrong side of the media Down Make sure that you are using mediaRather than using plain paper Media Intended for HP DeskJet printers950C Series ProgramsFar may crease your photo paper Go to the Setup tab in the printerYou may not have fully Engaged the Photo Tray Slowly slide it toward the printerHP Customer Care by Email HP Customer Care OnlineHP Customer Care Audio Tips U.S. Only HP Customer Care User ForumsHP Customer Care Repair Printer SoftwareHP Customer Care by Phone After the Free Phone Support Period Extended Warranty OptionsMore About Your Printer Setup InstructionsUsing a Parallel Cable If a New Hardware Found dialog box appears, click CancelCheck Specify a Location, then click Browse Using a USB Cable Requires WindowsInstall USB software. a Click Next Install printer software. a Click NextBlack Text Print Speed SpecificationsMedia Handling Language codesLegal Information Regulatory NoticesHewlett-Packard Company HP Year 2000 Warranty Limited Warranty StatementIndex Labels Maintenance Print cartridges 25 printerBorders Normal mode 6 Replacement 27 status 25 status light 1 storing 29 usingColor Printer Accessories iii, A-6buttonsPrinter properties 6 problems installing 33 settings Problems Banner printingSpeed, printing ServicesSetting up printer iii settings, see print settings setup Single envelope slot 2 sizePrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabCheck here to print in shades of gray Choose Manual, then Windows 3.1x Services TabUse the Services tab to perform routine printer maintenance Windows 3.1x Color TabHow Do I? Windows 3.1x HP DeskJet 950C ToolboxSystem Requirements Minimum Printing MarginsQuick Start Language Poster Supplies and AccessoriesPrinter Quick Start Posters and User’s Guides Part Name Part NumberPaper and Other Media Availability of special media varies by countryPaper Type/Description Part Number Ordering Information Palo Alto, CA 94304, U.S.A BasicwegLAS ROZAS, Madrid Sweden Venezuela 58 2 239-4244/4133Energy Consumption Environmental StatementReduction and Elimination Recycling