HP 950C Your printer software didn’t install properly, Select Start Run, Program Manager, select

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4Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem?

Possible cause

To solve the problem…

The software did not install correctly.

• There may be a conflict with your virus protection program.

OR

• There may be a conflict with another software program.

OR

•Your printer software didn’t install properly.

1Uninstall your printer software. For Windows 95, 98, or NT 4.0

a Make sure the printer software CD is

inserted into the CD-ROM drive.

b Select StartRun.

c Click Browse, then go to the CD icon. d Click Open, then click OK.

e When the opening screen for the software installation appears, select

Remove HP DeskJet 950C Series software.

If you are running Windows 3.1x:

a In the Program Manager, select

FileRun.

b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK.

c When the opening screen for the printer software installation screen appears, select Remove HP DeskJet 950C Series software.

2 Close any virus protection programs that are active. To close (exit) the program, choose either Step a or b:

a Right-click on the virus protection program icon and select Disable.

b Click the X in the upper right corner of the program’s operating window.

3 Exit all of your software programs. (See 2b above.)

4 Reinstall the printer software. See the “Install Printer Software” step on the Quick Start Poster or see page 49 in this User’s Guide.

If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47.

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Contents 950C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer IntroductionThank You For Buying an HP DeskJet Printer Printer Literature about your printerFor Windows 3.1x Users Finding More InformationGuide Printing Basics Buttons and LightsTray Paper TraysOUT Tray Printer Maintenance Tips Photo TrayPhoto Tray load Photo paper hereHow to Print Finding the HP Printer Properties Dialog BoxFrom your software program, try this Click File Print Printer SetupOr try this Setup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxFeatures Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChoosePrinter Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab…Getting the Right Paper Beyond the BasicsPrinting on Different Types of Paper and Media X 11 in. or A4 Photo Paper Paper, Glossy Orientation Choose appropriate orientationPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo PaperStack of envelopes Slot. Push the envelope in until it stopsSize of the envelope Print the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Paper from the in tray CardsPrint the cards Pull out the in trayPaper Type Choose appropriate HP Greeting Card type Paper Size Choose appropriate card sizeFor best results use HP Greeting Card Paper Align the card edges before inserting the cardsIron-on Transfers LabelsPaper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate sizeTransparencies Paper Type Choose transparency type Banners PostersPaper Type Choose HP Banner Paper or Plain Paper Poster Printing Check this box and choose size 2x2, 3x3, orManual Two-Sided Printing Book Binding Tablet Binding Begin printingHP print settings to choose Guidelines to remember Paper Type Choose appropriate typeBeyond the Basics Using and Caring for Your Print Cartridges Print Cartridge Status Light flashes when oneProblem with color print Cartridge Yellow indicator arrowExisting print cartridge Consider replacing the colorLow on ink Consider replacing the blackUsing and Caring for Your Print Cartridges Replacing Print CartridgesTo replace a print cartridge Cradle latchContacts Remove the protective vinyl tapeStoring Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanCradle wall Manually Cleaning the Print Cartridge CradlePrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Your printer software didn’t install properly Select Start RunRemove HP DeskJet 950C Series software Program Manager, selectControl Panel Getting Help When Things Go WrongClick the Device Manager tab Insert the Rear Access Door Are secureTray Tray correctly Close the printer’s top coverWhy won’t it print? Run OpenSetup Tab on You may be using aEnable Hardware ECP to speed photo Click on the Configuration tabFlashing Be reset Be patient Flashing DataClose the top cover Light is flashing All of the lights are Printer may need toLeft Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media DownPrograms 950C SeriesGo to the Setup tab in the printer You may not have fullyEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paperHP Customer Care Online HP Customer Care Audio Tips U.S. OnlyHP Customer Care User Forums HP Customer Care by EmailPrinter Software HP Customer Care RepairHP Customer Care by Phone Extended Warranty Options After the Free Phone Support PeriodSetup Instructions Using a Parallel CableIf a New Hardware Found dialog box appears, click Cancel More About Your PrinterUsing a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Check Specify a Location, then click BrowseSpecifications Black Text Print SpeedLanguage codes Media HandlingRegulatory Notices Legal InformationHewlett-Packard Company Limited Warranty Statement HP Year 2000 WarrantyIndex Maintenance Print cartridges 25 printer Borders Normal mode 6Replacement 27 status 25 status light 1 storing 29 using LabelsPrinter Accessories iii, A-6buttons Printer properties 6 problems installing 33 settingsProblems Banner printing ColorServices Setting up printer iii settings, see print settings setupSingle envelope slot 2 size Speed, printingAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, thenWindows 3.1x HP DeskJet 950C Toolbox How Do I?Minimum Printing Margins System RequirementsSupplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Quick Start Language PosterAvailability of special media varies by country Paper and Other MediaPaper Type/Description Part Number Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AEnvironmental Statement Reduction and EliminationRecycling Energy Consumption