HP 950C Are secure, Tray Tray correctly, Close the printer’s top cover, Open, Print cartridges

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4Getting Help When Things Go Wrong

Why won’t it print?

What is the problem?

Possible cause

To solve the problem…

No page came out of the printer.

Power may be off or there	1	Make sure the power is on.
may be a loose connection.	2	Make sure that all cable connections
		are secure.
You may not have any paper	Double-check that the media is placed in the
in the IN tray.	IN tray correctly.
The printer’s top cover may be	Close the printer’s top cover.
open.
A problem may exist with one	If the Print Cartridge Status Light is
of the print cartridges.	blinking, lift the printer’s cover, and check the
	Print Cartridge Status. Verify that the print
	cartridges are installed properly. See page 27.
The printer may be slow.	If the Power Light is blinking, the printer is
	in the process of printing. Be patient.
The printer is waiting for you	If the Resume Light is flashing, press the
to press the Resume Button .	Resume Button .
There may be a paper jam.	1	Pull the paper out of either the IN tray or
		the OUT tray.
	2	Press the Resume Button on the front of
		the printer.
	3	If you were printing labels, make sure a
		label did not become unglued from the
		label sheet while going through the printer.
	4	If the paper jam has cleared, print your
		document again.
	5	If the paper jam hasn’t cleared, open the
		Rear Access Door by turning the knob
		(counter-clockwise) and removing the
		door.
	6	Pull the jammed paper out of the printer,
		then replace the Rear Access Door.
The Rear Access Door may be	1	Insert the Rear Access Door.
missing.	2	Print your document again.

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Contents 950C Series English Acknowledgments Table of Contents Page Thank You For Buying an HP DeskJet Printer Special Features of Your HP DeskJet PrinterIntroduction Printer Literature about your printerFinding More Information For Windows 3.1x UsersGuide Printing Basics Buttons and LightsPaper Trays TrayOUT Tray Photo Tray load Printer Maintenance TipsPhoto Tray Photo paper hereHow to Print Finding the HP Printer Properties Dialog BoxPrinter Setup From your software program, try this Click File PrintOr try this Cancel -Cancels your changes and closes the dialog box Setup TabSelect the appropriate page settings Printer Properties Dialog BoxCheck here to choose a Two-Sided printing method Features TabAdvanced Tab Check here to print multiple pages per sheet. ChooseFor Windows 95, 98, and Windows NT Printer Services TabHP DeskJet Toolbox Level tab…Beyond the Basics Getting the Right PaperPrinting on Different Types of Paper and Media X 11 in. or A4 Photo Paper Paper Type Choose appropriate HP Photo Paper type Paper, GlossyOrientation Choose appropriate orientation For best results use HP Photo PaperSize of the envelope Stack of envelopesSlot. Push the envelope in until it stops Print the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Print the cards Paper from the in trayCards Pull out the in trayFor best results use HP Greeting Card Paper Paper Type Choose appropriate HP Greeting Card typePaper Size Choose appropriate card size Align the card edges before inserting the cardsIron-on Transfers LabelsPaper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate sizeTransparencies Paper Type Choose transparency type Banners PostersPaper Type Choose HP Banner Paper or Plain Paper Poster Printing Check this box and choose size 2x2, 3x3, orManual Two-Sided Printing Book Binding Tablet Binding Begin printingHP print settings to choose Guidelines to remember Paper Type Choose appropriate typeBeyond the Basics Problem with color print Cartridge Using and Caring for Your Print CartridgesPrint Cartridge Status Light flashes when one Yellow indicator arrowLow on ink Existing print cartridgeConsider replacing the color Consider replacing the blackTo replace a print cartridge Using and Caring for Your Print CartridgesReplacing Print Cartridges Cradle latchContacts Remove the protective vinyl tapeStoring Print Cartridges If You See Missing Lines or Dots Cleaning Print CartridgesWhen Do You Need to Clean? If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanManually Cleaning the Print Cartridge Cradle Cradle wallPrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Remove HP DeskJet 950C Series software Your printer software didn’t install properlySelect Start Run Program Manager, selectGetting Help When Things Go Wrong Control PanelClick the Device Manager tab Tray Tray correctly Insert the Rear Access DoorAre secure Close the printer’s top coverWhy won’t it print? Run OpenEnable Hardware ECP to speed photo Setup Tab onYou may be using a Click on the Configuration tabClose the top cover Light is flashing Flashing Be resetBe patient Flashing Data All of the lights are Printer may need toLeft Poster Printing on Media Intended for HP DeskJet printers Make sure that you are using mediaRather than using plain paper Wrong side of the media DownPrograms 950C SeriesEngaged the Photo Tray Slowly slide it toward the printer Go to the Setup tab in the printerYou may not have fully Far may crease your photo paperHP Customer Care User Forums HP Customer Care OnlineHP Customer Care Audio Tips U.S. Only HP Customer Care by EmailPrinter Software HP Customer Care RepairHP Customer Care by Phone Extended Warranty Options After the Free Phone Support PeriodIf a New Hardware Found dialog box appears, click Cancel Setup InstructionsUsing a Parallel Cable More About Your PrinterInstall printer software. a Click Next Using a USB Cable Requires WindowsInstall USB software. a Click Next Check Specify a Location, then click BrowseSpecifications Black Text Print SpeedLanguage codes Media HandlingLegal Information Regulatory NoticesHewlett-Packard Company Limited Warranty Statement HP Year 2000 WarrantyIndex Replacement 27 status 25 status light 1 storing 29 using Maintenance Print cartridges 25 printerBorders Normal mode 6 LabelsProblems Banner printing Printer Accessories iii, A-6buttonsPrinter properties 6 problems installing 33 settings ColorSingle envelope slot 2 size ServicesSetting up printer iii settings, see print settings setup Speed, printingAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Color Tab Windows 3.1x Services TabUse the Services tab to perform routine printer maintenance Check here to print in shades of gray Choose Manual, thenWindows 3.1x HP DeskJet 950C Toolbox How Do I?Minimum Printing Margins System RequirementsPart Name Part Number Supplies and AccessoriesPrinter Quick Start Posters and User’s Guides Quick Start Language PosterPaper and Other Media Availability of special media varies by countryPaper Type/Description Part Number Ordering Information Venezuela 58 2 239-4244/4133 BasicwegLAS ROZAS, Madrid Sweden Palo Alto, CA 94304, U.S.ARecycling Environmental StatementReduction and Elimination Energy Consumption