HP 950C HP Customer Care Online, HP Customer Care Audio Tips U.S. Only, HP Customer Care by Email

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Getting Help When Things Go Wrong

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HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care Online is a great place to go for answers to questions about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es

Simplified Chinese:

http://www.hp.com.cn/go/support

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to HP Customer Care User Forums and

HP Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

HP Customer Care Audio Tips (U.S. Only)

For fast and simple solutions to commonly asked HP DeskJet printer questions, call our toll-free automated support line at (877) 283-4684.

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Contents 950C Series English Acknowledgments Table of Contents Page Printer Literature about your printer Special Features of Your HP DeskJet PrinterIntroduction Thank You For Buying an HP DeskJet PrinterFinding More Information For Windows 3.1x UsersGuide Buttons and Lights Printing BasicsPaper Trays TrayOUT Tray Photo paper here Printer Maintenance TipsPhoto Tray Photo Tray loadFinding the HP Printer Properties Dialog Box How to PrintPrinter Setup From your software program, try this Click File PrintOr try this Printer Properties Dialog Box Setup TabSelect the appropriate page settings Cancel -Cancels your changes and closes the dialog boxCheck here to print multiple pages per sheet. Choose Features TabAdvanced Tab Check here to choose a Two-Sided printing methodLevel tab… Printer Services TabHP DeskJet Toolbox For Windows 95, 98, and Windows NTBeyond the Basics Getting the Right PaperPrinting on Different Types of Paper and Media X 11 in. or A4 Photo Paper For best results use HP Photo Paper Paper, GlossyOrientation Choose appropriate orientation Paper Type Choose appropriate HP Photo Paper typePrint the envelope Stack of envelopesSlot. Push the envelope in until it stops Size of the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Pull out the in tray Paper from the in trayCards Print the cardsAlign the card edges before inserting the cards Paper Type Choose appropriate HP Greeting Card typePaper Size Choose appropriate card size For best results use HP Greeting Card PaperLabels Iron-on TransfersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersTransparencies Paper Type Choose transparency type Posters BannersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Banner Paper or Plain PaperBegin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type HP print settings to choose Guidelines to rememberBeyond the Basics Yellow indicator arrow Using and Caring for Your Print CartridgesPrint Cartridge Status Light flashes when one Problem with color print CartridgeConsider replacing the black Existing print cartridgeConsider replacing the color Low on inkCradle latch Using and Caring for Your Print CartridgesReplacing Print Cartridges To replace a print cartridgeRemove the protective vinyl tape ContactsStoring Print Cartridges If You See Ink Streaks Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsNozzle plate Clean Manually Cleaning the Print CartridgesManually Cleaning the Print Cartridge Cradle Cradle wallPrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Program Manager, select Your printer software didn’t install properlySelect Start Run Remove HP DeskJet 950C Series softwareGetting Help When Things Go Wrong Control PanelClick the Device Manager tab Close the printer’s top cover Insert the Rear Access DoorAre secure Tray Tray correctlyWhy won’t it print? Open RunClick on the Configuration tab Setup Tab onYou may be using a Enable Hardware ECP to speed photoAll of the lights are Printer may need to Flashing Be resetBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Wrong side of the media Down Make sure that you are using mediaRather than using plain paper Media Intended for HP DeskJet printers950C Series ProgramsFar may crease your photo paper Go to the Setup tab in the printerYou may not have fully Engaged the Photo Tray Slowly slide it toward the printerHP Customer Care by Email HP Customer Care OnlineHP Customer Care Audio Tips U.S. Only HP Customer Care User ForumsHP Customer Care Repair Printer SoftwareHP Customer Care by Phone After the Free Phone Support Period Extended Warranty OptionsMore About Your Printer Setup InstructionsUsing a Parallel Cable If a New Hardware Found dialog box appears, click CancelCheck Specify a Location, then click Browse Using a USB Cable Requires WindowsInstall USB software. a Click Next Install printer software. a Click NextBlack Text Print Speed SpecificationsMedia Handling Language codesLegal Information Regulatory NoticesHewlett-Packard Company HP Year 2000 Warranty Limited Warranty StatementIndex Labels Maintenance Print cartridges 25 printerBorders Normal mode 6 Replacement 27 status 25 status light 1 storing 29 usingColor Printer Accessories iii, A-6buttonsPrinter properties 6 problems installing 33 settings Problems Banner printingSpeed, printing ServicesSetting up printer iii settings, see print settings setup Single envelope slot 2 sizePrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabCheck here to print in shades of gray Choose Manual, then Windows 3.1x Services TabUse the Services tab to perform routine printer maintenance Windows 3.1x Color TabHow Do I? Windows 3.1x HP DeskJet 950C ToolboxSystem Requirements Minimum Printing MarginsQuick Start Language Poster Supplies and AccessoriesPrinter Quick Start Posters and User’s Guides Part Name Part NumberPaper and Other Media Availability of special media varies by countryPaper Type/Description Part Number Ordering Information Palo Alto, CA 94304, U.S.A BasicwegLAS ROZAS, Madrid Sweden Venezuela 58 2 239-4244/4133Energy Consumption Environmental StatementReduction and Elimination Recycling