HP 950C manual Getting Help When Things Go Wrong, Control Panel, Click the Device Manager tab

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Getting Help When Things Go Wrong

4

The printer software won’t install, what’s wrong? continued

What is the problem?

Possible cause

To solve the problem…

	When I connect a	• Static electricity has built up	1	Disconnect the USB cable from your
	When I connect a	in the cable between your		printer.
	USB cable between the	in the cable between your		printer.
	USB cable between the	computer and printer.	2	Unplug the printer from its power cable.
	printer and my computer,	computer and printer.	2	Unplug the printer from its power cable.
	printer and my computer,	OR	3	Wait approximately 30 seconds.
	an “Unknown device”	OR	3	Wait approximately 30 seconds.
	an “Unknown device”	• You may have a defective	4	Plug the power back into the printer.
	message appears.	• You may have a defective	4	Plug the power back into the printer.
	message appears.	USB cable.	5	Plug the USB cable back into the printer.
		USB cable.	5	Plug the USB cable back into the printer.
			6	If “Unknown device” continues to appear in
				the “New hardware found” dialog, replace
				the USB cable or use a parallel cable.

	When I connect a	You may not be using	Make sure Windows 98 is running and your
	When I connect a	Windows 98.	computer is connected using a USB cable. If
	USB cable between the	Windows 98.	computer is connected using a USB cable. If
	USB cable between the		you do not have Windows 98, you need to use
	printer and my computer,		you do not have Windows 98, you need to use
	printer and my computer,		a parallel cable.
	the “New Hardware Wizard”		a parallel cable.
	the “New Hardware Wizard”
	message did not appear.

		You may not have USB	1	In Windows 98, click Start			Settings
		You may not have USB	1	In Windows 98, click Start			Settings
		enabled.		Control Panel.
			2	Double-click the System icon.
			3	Click the Device Manager tab.
			4	Click the plus ( + ) icon next to the Univer-
				sal Serial Bus Controller option. If you see
				a USB host controller and a USB root hub
				listed, USB is probably enabled. If you do
				not see these devices listed, refer to your
				computer’s documentation or contact the
				manufacturer for more information on
				enabling and setting up USB.
			5	If you cannot enable USB, you can always
				use a parallel cable to connect your printer
				to your computer.

		Your USB cable may not be	1	Disconnect and then reconnect the USB
		connected properly.		cable from your printer.
			2	Make sure that it is securely attached.

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Contents 950C Series English Acknowledgments Table of Contents Page Introduction Special Features of Your HP DeskJet PrinterThank You For Buying an HP DeskJet Printer Printer Literature about your printerGuide Finding More InformationFor Windows 3.1x Users Buttons and Lights Printing BasicsOUT Tray Paper TraysTray Photo Tray Printer Maintenance TipsPhoto Tray load Photo paper hereFinding the HP Printer Properties Dialog Box How to PrintOr try this Printer SetupFrom your software program, try this Click File Print Select the appropriate page settings Setup TabCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxAdvanced Tab Features TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChooseHP DeskJet Toolbox Printer Services TabFor Windows 95, 98, and Windows NT Level tab…Printing on Different Types of Paper and Media Beyond the BasicsGetting the Right Paper X 11 in. or A4 Photo Paper Orientation Choose appropriate orientation Paper, GlossyPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo PaperSlot. Push the envelope in until it stops Stack of envelopesSize of the envelope Print the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Cards Paper from the in trayPrint the cards Pull out the in trayPaper Size Choose appropriate card size Paper Type Choose appropriate HP Greeting Card typeFor best results use HP Greeting Card Paper Align the card edges before inserting the cardsLabels Iron-on TransfersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersTransparencies Paper Type Choose transparency type Posters BannersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Banner Paper or Plain PaperBegin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type HP print settings to choose Guidelines to rememberBeyond the Basics Print Cartridge Status Light flashes when one Using and Caring for Your Print CartridgesProblem with color print Cartridge Yellow indicator arrowConsider replacing the color Existing print cartridgeLow on ink Consider replacing the blackReplacing Print Cartridges Using and Caring for Your Print CartridgesTo replace a print cartridge Cradle latchRemove the protective vinyl tape ContactsStoring Print Cartridges When Do You Need to Clean? Cleaning Print CartridgesIf You See Missing Lines or Dots If You See Ink StreaksNozzle plate Clean Manually Cleaning the Print CartridgesPrint a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Select Start Run Your printer software didn’t install properlyRemove HP DeskJet 950C Series software Program Manager, selectClick the Device Manager tab Getting Help When Things Go WrongControl Panel Are secure Insert the Rear Access DoorTray Tray correctly Close the printer’s top coverWhy won’t it print? Open RunYou may be using a Setup Tab onEnable Hardware ECP to speed photo Click on the Configuration tabBe patient Flashing Data Flashing Be resetClose the top cover Light is flashing All of the lights are Printer may need toLeft Poster Printing on Rather than using plain paper Make sure that you are using mediaMedia Intended for HP DeskJet printers Wrong side of the media Down950C Series ProgramsYou may not have fully Go to the Setup tab in the printerEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paperHP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care User Forums HP Customer Care by EmailHP Customer Care Repair Printer SoftwareHP Customer Care by Phone After the Free Phone Support Period Extended Warranty OptionsUsing a Parallel Cable Setup InstructionsIf a New Hardware Found dialog box appears, click Cancel More About Your PrinterInstall USB software. a Click Next Using a USB Cable Requires WindowsInstall printer software. a Click Next Check Specify a Location, then click BrowseBlack Text Print Speed SpecificationsMedia Handling Language codesHewlett-Packard Company Legal InformationRegulatory Notices HP Year 2000 Warranty Limited Warranty StatementIndex Borders Normal mode 6 Maintenance Print cartridges 25 printerReplacement 27 status 25 status light 1 storing 29 using LabelsPrinter properties 6 problems installing 33 settings Printer Accessories iii, A-6buttonsProblems Banner printing ColorSetting up printer iii settings, see print settings setup ServicesSingle envelope slot 2 size Speed, printingPrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabUse the Services tab to perform routine printer maintenance Windows 3.1x Services TabWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, thenHow Do I? Windows 3.1x HP DeskJet 950C ToolboxSystem Requirements Minimum Printing MarginsPrinter Quick Start Posters and User’s Guides Supplies and AccessoriesPart Name Part Number Quick Start Language PosterPaper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information LAS ROZAS, Madrid Sweden BasicwegVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AReduction and Elimination Environmental StatementRecycling Energy Consumption