HP 950C manual HP Customer Care by Phone

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Getting Help When Things Go Wrong

4

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, long- distance charges may apply. Before placing a call for help, please make sure that:

1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

2You have checked HP Customer Care Online (see page 45) for product help.

3If you are in the U.S., call HP Customer Care Audio Tips, our toll-free automated support line at (877) 283-4684 for fast and simple solutions to commonly asked HP DeskJet printer questions.

4If you cannot solve your problem using the above, then call an HP service technician while you’re in front of your computer and printer. Before you call, be sure you have the following information:

•Your printer’s serial number (the label is on the printer’s bottom).

_______________________________

•Your printer’s model number (the label is on the front of the printer).

_______________________________

•The model of the computer.

_______________________________

•The version of the printer software and software program (if applicable). To find your printer software version, go to the

HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_______________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care Center phone number:

Africa/Middle East	41 22/780 41 11
Argentina	(541) 778-8380
Australia	+61 3 8877 8000
Austria	43 (0) 660 6386
Belgium (Dutch)	32 (0)2 62688 06
Belgium (French)	32 (0)2 62688 07
Brazil 55 11	011 829-6612
Canada	(905) 206-4663
Chile	800 36 0999
China	8610-65645959
Czech Republic	42 (2) 471 7321
Denmark	45 (0) 39 294099
Finland	358 (9) 2034 7288
France	33 (0) 143623434
Germany	49 (0) 180 532 6222
Greece	30 1 689 64 11
Hong Kong	(800) 96 7729
Hungary	36 (1) 252 4505
India	91 11 682 60 35
Indonesia	6221 350 3408
Ireland	353 (0) 1662 5525
Israel	972-9-9524848
Italy	39 (0) 2 264 10350
Japan, Osaka	81 6 6838 1155
Japan, Tokyo	81 3 3335-8333
Korea	02 3270 0700
Malaysia	03 2952566
Mexico D.F.	258 9922
Mexico, Guadalajara	01 800 472 6684
Middle East/Africa	41 22/780 41 11
Netherlands	31 (0) 20 606 8751
New Zealand	(09) 356-6640
Norway	47 (0) 22 116299

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Contents 950C Series English Acknowledgments Table of Contents Page Introduction Special Features of Your HP DeskJet PrinterThank You For Buying an HP DeskJet Printer Printer Literature about your printerGuide Finding More InformationFor Windows 3.1x Users Buttons and Lights Printing BasicsOUT Tray Paper TraysTray Photo Tray Printer Maintenance TipsPhoto Tray load Photo paper hereFinding the HP Printer Properties Dialog Box How to PrintOr try this Printer SetupFrom your software program, try this Click File Print Select the appropriate page settings Setup TabCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxAdvanced Tab Features TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChooseHP DeskJet Toolbox Printer Services TabFor Windows 95, 98, and Windows NT Level tab…Printing on Different Types of Paper and Media Beyond the BasicsGetting the Right Paper X 11 in. or A4 Photo Paper Orientation Choose appropriate orientation Paper, GlossyPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo PaperSlot. Push the envelope in until it stops Stack of envelopesSize of the envelope Print the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Cards Paper from the in trayPrint the cards Pull out the in trayPaper Size Choose appropriate card size Paper Type Choose appropriate HP Greeting Card typeFor best results use HP Greeting Card Paper Align the card edges before inserting the cardsLabels Iron-on TransfersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersTransparencies Paper Type Choose transparency type Posters BannersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Banner Paper or Plain PaperBegin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type HP print settings to choose Guidelines to rememberBeyond the Basics Print Cartridge Status Light flashes when one Using and Caring for Your Print CartridgesProblem with color print Cartridge Yellow indicator arrowConsider replacing the color Existing print cartridgeLow on ink Consider replacing the blackReplacing Print Cartridges Using and Caring for Your Print CartridgesTo replace a print cartridge Cradle latchRemove the protective vinyl tape ContactsStoring Print Cartridges When Do You Need to Clean? Cleaning Print CartridgesIf You See Missing Lines or Dots If You See Ink StreaksNozzle plate Clean Manually Cleaning the Print CartridgesPrint a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Select Start Run Your printer software didn’t install properlyRemove HP DeskJet 950C Series software Program Manager, selectClick the Device Manager tab Getting Help When Things Go WrongControl Panel Are secure Insert the Rear Access DoorTray Tray correctly Close the printer’s top coverWhy won’t it print? Open RunYou may be using a Setup Tab onEnable Hardware ECP to speed photo Click on the Configuration tabBe patient Flashing Data Flashing Be resetClose the top cover Light is flashing All of the lights are Printer may need toLeft Poster Printing on Rather than using plain paper Make sure that you are using mediaMedia Intended for HP DeskJet printers Wrong side of the media Down950C Series ProgramsYou may not have fully Go to the Setup tab in the printerEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paperHP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care User Forums HP Customer Care by EmailHP Customer Care Repair Printer SoftwareHP Customer Care by Phone After the Free Phone Support Period Extended Warranty OptionsUsing a Parallel Cable Setup InstructionsIf a New Hardware Found dialog box appears, click Cancel More About Your PrinterInstall USB software. a Click Next Using a USB Cable Requires WindowsInstall printer software. a Click Next Check Specify a Location, then click BrowseBlack Text Print Speed SpecificationsMedia Handling Language codesHewlett-Packard Company Legal InformationRegulatory Notices HP Year 2000 Warranty Limited Warranty StatementIndex Borders Normal mode 6 Maintenance Print cartridges 25 printerReplacement 27 status 25 status light 1 storing 29 using LabelsPrinter properties 6 problems installing 33 settings Printer Accessories iii, A-6buttonsProblems Banner printing ColorSetting up printer iii settings, see print settings setup ServicesSingle envelope slot 2 size Speed, printingPrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabUse the Services tab to perform routine printer maintenance Windows 3.1x Services TabWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, thenHow Do I? Windows 3.1x HP DeskJet 950C ToolboxSystem Requirements Minimum Printing MarginsPrinter Quick Start Posters and User’s Guides Supplies and AccessoriesPart Name Part Number Quick Start Language PosterPaper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information LAS ROZAS, Madrid Sweden BasicwegVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AReduction and Elimination Environmental StatementRecycling Energy Consumption