HP 950C manual Run, Open

Page 44

4Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem?

Possible cause

To solve the problem…

I have a USB cable,

You may not have plugged

1

Disconnect the USB cable from your

your USB cable in before

 

printer.

 

and when I try to print I get

 

 

installing the software.

2

Insert the printer software CD (or Disk 1 if

a message saying “There

 

 

you have diskettes) into your computer.

was an error writing to

 

 

 

3

Click Start

 

 

Run.

LPT1.”

 

 

 

 

4

Browse the CD, select Setup, then click

 

 

 

 

 

Open.

 

 

 

5

The setup.exe file will appear in the dialog

 

 

 

box. Click OK.

 

 

 

6

Select the Remove HP DeskJet 950C

 

 

 

Series software option to remove the

 

 

 

software.

 

 

 

7

Connect the USB cable to your printer

 

 

 

again. The USB installation screen should

 

 

 

appear again.

 

 

 

8

Repeat the “Install USB software” step. See

 

 

 

your Quick Start Poster or page 50 in this

 

 

 

User’s Guide.

 

 

 

 

 

 

My printer is

Your printer may not be

Connect the printer directly to the USB port

getting good data from the

on the computer.

 

connected with a USB cable

 

other device or hub.

 

 

 

 

 

through another USB

 

 

 

 

 

 

 

 

 

 

 

device or hub and when I

 

 

 

 

 

 

try to print I get a message

 

 

 

 

 

 

saying “There was an error

 

 

 

 

 

 

writing to <name of USB

 

 

 

 

 

 

port>.”

 

 

 

 

 

 

 

 

 

 

 

 

 

38

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Contents 950C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer IntroductionThank You For Buying an HP DeskJet Printer Printer Literature about your printerGuide Finding More InformationFor Windows 3.1x Users Printing Basics Buttons and LightsOUT Tray Paper TraysTray Printer Maintenance Tips Photo TrayPhoto Tray load Photo paper hereHow to Print Finding the HP Printer Properties Dialog BoxOr try this Printer SetupFrom your software program, try this Click File Print Setup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxFeatures Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChoosePrinter Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab…Printing on Different Types of Paper and Media Beyond the BasicsGetting the Right Paper X 11 in. or A4 Photo Paper Paper, Glossy Orientation Choose appropriate orientationPaper Type Choose appropriate HP Photo Paper type For best results use HP Photo PaperStack of envelopes Slot. Push the envelope in until it stopsSize of the envelope Print the envelopePaper Type Choose Plain Paper Print Quality Choose Normal Paper from the in tray CardsPrint the cards Pull out the in trayPaper Type Choose appropriate HP Greeting Card type Paper Size Choose appropriate card sizeFor best results use HP Greeting Card Paper Align the card edges before inserting the cardsIron-on Transfers LabelsPaper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate sizeTransparencies Paper Type Choose transparency type Banners PostersPaper Type Choose HP Banner Paper or Plain Paper Poster Printing Check this box and choose size 2x2, 3x3, orManual Two-Sided Printing Book Binding Tablet Binding Begin printingHP print settings to choose Guidelines to remember Paper Type Choose appropriate typeBeyond the Basics Using and Caring for Your Print Cartridges Print Cartridge Status Light flashes when oneProblem with color print Cartridge Yellow indicator arrowExisting print cartridge Consider replacing the colorLow on ink Consider replacing the blackUsing and Caring for Your Print Cartridges Replacing Print CartridgesTo replace a print cartridge Cradle latchContacts Remove the protective vinyl tapeStoring Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanPrint a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Your printer software didn’t install properly Select Start RunRemove HP DeskJet 950C Series software Program Manager, selectClick the Device Manager tab Getting Help When Things Go WrongControl Panel Insert the Rear Access Door Are secureTray Tray correctly Close the printer’s top coverWhy won’t it print? Run OpenSetup Tab on You may be using aEnable Hardware ECP to speed photo Click on the Configuration tabFlashing Be reset Be patient Flashing DataClose the top cover Light is flashing All of the lights are Printer may need toLeft Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media DownPrograms 950C SeriesGo to the Setup tab in the printer You may not have fullyEngaged the Photo Tray Slowly slide it toward the printer Far may crease your photo paperHP Customer Care Online HP Customer Care Audio Tips U.S. OnlyHP Customer Care User Forums HP Customer Care by EmailPrinter Software HP Customer Care RepairHP Customer Care by Phone Extended Warranty Options After the Free Phone Support PeriodSetup Instructions Using a Parallel CableIf a New Hardware Found dialog box appears, click Cancel More About Your PrinterUsing a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Check Specify a Location, then click BrowseSpecifications Black Text Print SpeedLanguage codes Media HandlingHewlett-Packard Company Legal InformationRegulatory Notices Limited Warranty Statement HP Year 2000 WarrantyIndex Maintenance Print cartridges 25 printer Borders Normal mode 6Replacement 27 status 25 status light 1 storing 29 using LabelsPrinter Accessories iii, A-6buttons Printer properties 6 problems installing 33 settingsProblems Banner printing ColorServices Setting up printer iii settings, see print settings setupSingle envelope slot 2 size Speed, printingAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of gray Choose Manual, thenWindows 3.1x HP DeskJet 950C Toolbox How Do I?Minimum Printing Margins System RequirementsSupplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Quick Start Language PosterPaper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AEnvironmental Statement Reduction and EliminationRecycling Energy Consumption
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