HP 6980 Troubleshooting, Ethernet problems, Printer does not print, State of the Link light Task

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11 Troubleshooting

●Ethernet problems

●Wireless communication problems

●Printer does not print

●Paper jam

●Paper problems

●Paper mismatch

●Printer is stalled

●Print cartridge problems

●Photos do not print correctly

●PictBridge problems

●Bluetooth printing problems

●Banners do not print correctly

●Print quality is poor

●Document is misprinted

●Problems with borderless documents

●Error messages

●Printer lights are on or flashing

●Document prints slowly

●If you continue to have problems

●HP support process

Ethernet problems

The following problems can occur with an Ethernet connection.

Printer does not print

Print an HP Report page.

If the HP Report page does not print, verify the following:

●The printer is set up and powered on.

●The print cartridges are installed correctly.

●The printer is on and the paper tray is loaded.

●The printer is free of paper jams.

Link light

If the printer still does not print, then look at the Link light on the back of the printer:

State of the Link light	Task

Flashing	Resend the document, then look at the Activity light.

User's guide

101

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Contents Users guide Acknowledgements Hewlett-Packard Company noticesContents Ethernet problems 137 Welcome Special features Get started Printer featuresOptional accessories Buttons and lights Power button and lightPrint Cartridge Status lights Print Cancel buttonQuiet mode button Resume buttonPictBridge lights Paper traysTray Printed pages are deposited in the Out tray Out trayPhoto/envelope feeder Photos EnvelopesPostcards Use print cartridges Print cartridgesReplace print cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Installed print cartridgeAutomatic paper-type sensor Connect to the printer To change a USB connection to a wireless connectionTo change a USB connection to an Ethernet connection Wireless networkingWireless networking basics Wi-Fi 802.11g and 802.11bAccess points Adapters and access pointsWireless network examples Communication modes Infrastructure modeWhat you need for a wireless infrastructure network Ad hoc modeWireless security Switch between 802.11b and 802.11gWireless network settings Wireless profilesInfrastructure networks Wireless network examplesPrinting Ad hoc networksMixed wired and wireless networks Wireless profilesExample Athome Wireless network locationNetwork name Ssid Profile AtworkLaptop is configured for network2 Printer is configured for network1Laptop is reconfigured for network1 Ad hoc networks wireless direct-connect Wireless securityAdd security to the network Authentication type Authentication and encryptionAuthentication Definition Types of authenticationEncryption type Types of encryptionWi-Fi Protected Access WPA To add WEP encryption Wired equivalent privacy WEPWEP is a network feature WEP keysConfigure the printer for an open system SecureEasySetup buttonOpen system State of the Wireless Status light Printer status Wireless Status lightStatus of the icon Status of the printer network connection Wireless radioReport Page button Network lightDisable the wireless radio How the wireless radio worksWireless Status light Disable and enable the wireless radioTurn radio off HP ReportPrint an HP Report Meaning Select the languageUnderstand the HP Report General informationDNS Server WirelessMiscellaneous Embedded Web server EWSOpen the embedded Web server Configure Bluetooth settings on a network printerParameter Reset the printer to the factory default settingsNumbers Default settingNetworking glossary OptionUsers guide Chapter Users guide Wired Ethernet networking Network communication Hardware Hubs, switches, and routersEthernet basics CablesRendezvous What you need for a wired networkIP address Internet connectionsDSL or cable Internet connection without a gateway Ethernet network examplesConnect the printer to an Ethernet network Install the printer on an Ethernet networkEthernet network without an Internet connection Previous installations Install the printer softwareState of the Link Task Light Go to step State of the Link light State of the printer Software installationEthernet lights Link lightState of the Activity State of the printer light Bluetooth wireless printingClick Bluetooth Settings Configure Bluetooth settingsIf the Bluetooth device requires the address of the printer If the Bluetooth device displays the name of the printerIf your printer is connected to a network Option Description Prepare to print Print photosPrint borderless photos GuidelinesSource Upper tray PrintQuality Best or Maximum dpi Print photos with a border HP Real Life technologies Photo print cartridge Install the photo print cartridgeOpen HP Real Life technologies Color options Maximum dpiGray photo print cartridge Advanced color managementStore and handle photo paper Print black-and-white photosHandling Save money when printing photosPictBridge printing Print photos from a digitalCamera Use a PictBridge cameraConnection light Error light Print photos from a Bluetooth camera Use a Bluetooth camera phoneDisplay Mail Print other documentsLetters Documents Envelopes Print borderless brochures BrochuresQuality Normal or Best Print brochures with borders Greeting cardsPostcards Quality Normal, Best, or Maximum dpi TransparenciesPaper Size A4 or US Letter LabelsSource Upper tray Paper Type Automatic or Plain paper Index cards and other small mediaIron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray Select a print quality Printing tipsGeneral everyday printing Presentation printingSelect the Copies and Pages pane Set the page orderPrint collated copies Print multiple pages on a single sheet of paperSelect a specific paper type Select a paper typeSelect a paper source Use the automatic paper-type sensorAutomatic two-sided printing Resize a document Print dialog box Print settingsSetup dialog box Printer softwareAdd a printer Set a default printerManage the printer Mac OS X 10.3 and later Manage the printer Mac OS XClick Add Printer View and change the status of a print job Mac OS XUsers guide Selection numbers MaintenanceInstall print cartridges Print cartridge combinationsInstallation instructions Ink-backup modeRemove plastic tape Select Power Management Set the auto-off featureAlign the print cartridges View estimated ink levels Automatically clean print cartridgesCalibrate color Print a testRemove ink from your skin and clothing Manually clean print cartridgesGather cleaning supplies Maintain the printer bodyStore print cartridges Prepare to cleanCleaning instructions Maintain print cartridgesHP Printer Utility Mac OS X Open the HP Printer UtilityHP Printer Utility panes Mac OS X 10.3 and laterState of the Link light Task TroubleshootingEthernet problems Printer does not printCannot open the printers embedded web server EWS State of the Activity lightCheck the Wireless Status light Wireless communication problemsState of the Wireless Status light Task State of the Wireless Status light Wireless Status light is onSolution Printer has the wrong network settingsPrinter communication mode ProblemWPA Wireless access point filters MAC addressesCheck the printer cable connection Printer does not printVerify the following Check the printer lightsCheck the print queue Paper jamIf the printer still does not print Printer ejects paper Paper problemsAccessories? Printer does not feed paperPrinter is stalled Paper mismatchPrinter prints on multiple sheets at once Incorrect print cartridge Print cartridge problemsPrinting in ink-backup mode message Print cartridge problem messagePrint cartridge is in the wrong slot message Colors are tinted or incorrect Check the printer settingsPhotos do not print correctly Reload the paper trayFading occurs near the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs on the edges of a photoImages in a connected digital camera do not print PictBridge problemsPictBridge lights are flashing State of the lights Bluetooth printing problems Print quality is poor Banners do not print correctlyBlank pages print Print is fadedToo much or too little ink appears on Document is misprinted Problems with borderless documentsToo much or too little ink appears on Image is printed at an angle Streaks appear in a light portion of a photoPhoto has unwanted border Ink smearsFading occurs on the edges of a printout For most paper types Photo has an unwanted borderOut of paper message Error messagesProblem with the print cartridge message For photo paper with a tear-off tabOut-of-paper message Printer lights are on or flashingIf the status light is on and not flashing Print Cartridge Status light is on or flashingIf the status light is on and flashing Document prints slowly HP support process If you continue to have problemsAutomatic Two-Sided Printing Accessory duplexer AccessoriesAutomatic two-sided printing Install the duplexerAutomatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Sheet Plain Paper Tray Install the 250-Sheet Plain Paper Tray AccessoryTwo parts Load the 250-Sheet Plain Paper Tray AccessorySet the paper size Users guide 135 Load paper Use the 250-Sheet Plain Paper Tray AccessoryWeight Auto Two-Sided Print Accessory with Small Paper TraySheet Plain Paper Tray Accessory specifications DimensionsPrint two-sided documents automatically Slide the paper-width guide to the left Print postcardsSource Rear tray Configure the printer to feed paper from the In tray Configure the printer to feed paper from the accessoryPrint small photos Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Small paper tray specifications Duplexing specificationsUsers guide 147 USB cables AccessoriesSupplies PaperPrinter specifications SpecificationsRecycling Environmental informationEnvironmental statement Reduction and eliminationUsers guide 151 Print cartridge recovery152

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