HP 6980 manual Print cartridge problem message, Printing in ink-backup mode message

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Chapter 11

If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support.

Print cartridge problem message

If you receive a message about a problem with one of the print cartridges, follow these steps:

1.Raise the printer cover and remove the print cartridge that was named in the error message.

2.Reinstall the print cartridge.

If the Print Cartridge Status light is not flashing, the problem is solved. If the Print Cartridge Status light is flashing, go to the next step.

3.Manually clean the print cartridge.

4.Reinsert the print cartridge in the printer and close the printer cover.

If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must be replaced.

Note You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available.

5.If the Print Cartridge Status light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

Printing in ink-backup mode message

When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts.

If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the plastic tape has been removed from each print cartridge. When the protective piece of plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

1 Remove plastic tape

Print cartridge is in the wrong slot message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle.

Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment.

112	HP Deskjet 6980 series

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Contents Users guide Hewlett-Packard Company notices AcknowledgementsContents Ethernet problems 137 Welcome Special features Printer features Get startedOptional accessories Power button and light Buttons and lightsResume button Print Cancel buttonQuiet mode button Print Cartridge Status lightsPaper trays PictBridge lightsTray Out tray Printed pages are deposited in the Out trayPhoto/envelope feeder Envelopes PhotosPostcards Print cartridges Use print cartridgesReplace print cartridges Installed print cartridge Ink-backup modeInk-backup mode output Exit ink-backup modeAutomatic paper-type sensor To change a USB connection to a wireless connection Connect to the printerWi-Fi 802.11g and 802.11b Wireless networkingWireless networking basics To change a USB connection to an Ethernet connectionAdapters and access points Access pointsWireless network examples Ad hoc mode Infrastructure modeWhat you need for a wireless infrastructure network Communication modesWireless profiles Switch between 802.11b and 802.11gWireless network settings Wireless securityAd hoc networks Wireless network examplesPrinting Infrastructure networksWireless profiles Mixed wired and wireless networksExample Profile Atwork Wireless network locationNetwork name Ssid AthomePrinter is configured for network1 Laptop is configured for network2Laptop is reconfigured for network1 Wireless security Ad hoc networks wireless direct-connectAdd security to the network Types of authentication Authentication and encryptionAuthentication Definition Authentication typeTypes of encryption Encryption typeWi-Fi Protected Access WPA WEP keys Wired equivalent privacy WEPWEP is a network feature To add WEP encryptionSecureEasySetup button Configure the printer for an open systemOpen system Wireless Status light State of the Wireless Status light Printer statusNetwork light Wireless radioReport Page button Status of the icon Status of the printer network connectionDisable and enable the wireless radio How the wireless radio worksWireless Status light Disable the wireless radioHP Report Turn radio offPrint an HP Report General information Select the languageUnderstand the HP Report MeaningWireless DNS ServerEmbedded Web server EWS MiscellaneousConfigure Bluetooth settings on a network printer Open the embedded Web serverReset the printer to the factory default settings ParameterOption Default settingNetworking glossary NumbersUsers guide Chapter Users guide Wired Ethernet networking Cables Hardware Hubs, switches, and routersEthernet basics Network communicationInternet connections What you need for a wired networkIP address RendezvousEthernet network examples DSL or cable Internet connection without a gatewayInstall the printer on an Ethernet network Connect the printer to an Ethernet networkEthernet network without an Internet connection Install the printer software Previous installationsState of the Link Task Light Go to step Link light Software installationEthernet lights State of the Link light State of the printerBluetooth wireless printing State of the Activity State of the printer lightIf the Bluetooth device displays the name of the printer Configure Bluetooth settingsIf the Bluetooth device requires the address of the printer Click Bluetooth SettingsIf your printer is connected to a network Option Description Guidelines Print photosPrint borderless photos Prepare to printPrint Source Upper trayQuality Best or Maximum dpi Print photos with a border HP Real Life technologies Install the photo print cartridge Photo print cartridgeOpen HP Real Life technologies Maximum dpi Color optionsAdvanced color management Gray photo print cartridgePrint black-and-white photos Store and handle photo paperSave money when printing photos HandlingUse a PictBridge camera Print photos from a digitalCamera PictBridge printingConnection light Error light Use a Bluetooth camera phone Print photos from a Bluetooth cameraDisplay Print other documents MailLetters Documents Envelopes Brochures Print borderless brochuresQuality Normal or Best Greeting cards Print brochures with bordersPostcards Transparencies Quality Normal, Best, or Maximum dpiLabels Paper Size A4 or US LetterIndex cards and other small media Source Upper tray Paper Type Automatic or Plain paperIron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray Presentation printing Printing tipsGeneral everyday printing Select a print qualityPrint multiple pages on a single sheet of paper Set the page orderPrint collated copies Select the Copies and Pages paneUse the automatic paper-type sensor Select a paper typeSelect a paper source Select a specific paper typeAutomatic two-sided printing Resize a document Printer software Print settingsSetup dialog box Print dialog boxManage the printer Mac OS X Set a default printerManage the printer Mac OS X 10.3 and later Add a printerView and change the status of a print job Mac OS X Click Add PrinterUsers guide Print cartridge combinations MaintenanceInstall print cartridges Selection numbersInk-backup mode Installation instructionsRemove plastic tape Set the auto-off feature Select Power ManagementAlign the print cartridges Print a test Automatically clean print cartridgesCalibrate color View estimated ink levelsMaintain the printer body Manually clean print cartridgesGather cleaning supplies Remove ink from your skin and clothingMaintain print cartridges Prepare to cleanCleaning instructions Store print cartridgesHP Printer Utility Mac OS X 10.3 and later Open the HP Printer UtilityHP Printer Utility panes Mac OS XPrinter does not print TroubleshootingEthernet problems State of the Link light TaskState of the Activity light Cannot open the printers embedded web server EWSWireless communication problems Check the Wireless Status lightState of the Wireless Status light Task Wireless Status light is on State of the Wireless Status lightProblem Printer has the wrong network settingsPrinter communication mode SolutionWireless access point filters MAC addresses WPACheck the printer lights Printer does not printVerify the following Check the printer cable connectionPaper jam Check the print queueIf the printer still does not print Printer does not feed paper Paper problemsAccessories? Printer ejects paperPaper mismatch Printer is stalledPrinter prints on multiple sheets at once Print cartridge problems Incorrect print cartridgePrint cartridge problem message Printing in ink-backup mode messagePrint cartridge is in the wrong slot message Reload the paper tray Check the printer settingsPhotos do not print correctly Colors are tinted or incorrectFading occurs on the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs near the edges of a photoPictBridge problems Images in a connected digital camera do not printPictBridge lights are flashing State of the lights Bluetooth printing problems Banners do not print correctly Print quality is poorPrint is faded Blank pages printToo much or too little ink appears on Problems with borderless documents Document is misprintedToo much or too little ink appears on Streaks appear in a light portion of a photo Image is printed at an angleInk smears Photo has unwanted borderFading occurs on the edges of a printout Photo has an unwanted border For most paper typesFor photo paper with a tear-off tab Error messagesProblem with the print cartridge message Out of paper messagePrinter lights are on or flashing Out-of-paper messagePrint Cartridge Status light is on or flashing If the status light is on and not flashingIf the status light is on and flashing Document prints slowly If you continue to have problems HP support processAccessories Automatic Two-Sided Printing Accessory duplexerInstall the duplexer Automatic two-sided printingAutomatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Install the 250-Sheet Plain Paper Tray Accessory Sheet Plain Paper TrayLoad the 250-Sheet Plain Paper Tray Accessory Two partsSet the paper size Users guide 135 Use the 250-Sheet Plain Paper Tray Accessory Load paperDimensions Auto Two-Sided Print Accessory with Small Paper TraySheet Plain Paper Tray Accessory specifications WeightPrint two-sided documents automatically Print postcards Slide the paper-width guide to the leftSource Rear tray Configure the printer to feed paper from the accessory Configure the printer to feed paper from the In trayPrint small photos Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Duplexing specifications Small paper tray specificationsUsers guide 147 Paper AccessoriesSupplies USB cablesSpecifications Printer specificationsReduction and elimination Environmental informationEnvironmental statement RecyclingPrint cartridge recovery Users guide 151152

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