HP 6980 Printer has the wrong network settings, Printer communication mode, Problem, Solution

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Printer has the wrong network settings

1.Do one of the following to find the settings for the network:

Printer communication mode

Infrastructure network

Ad hoc network

Task

Open the Wireless Access Point's (WAP) configuration utility.

Open the configuration utility for the network card installed in the computer.

2.Compare the network's settings to those that appear on the HP Report page. Note any differences. Possible problems include:

Problem

The WAP filters hardware addresses (MAC addresses)

One of these settings in the printer might be incorrect:

–Communication mode

–Network Name (SSID)

–Channel (Ad hoc networks only)

–Authentication Type

–Encryption

–WPA (TKIP)

3.Reprint the document.

Solution

Follow these steps.

Follow these steps.

If the document still does not print, then reset the printer to its factory default settings and use the printer software CD to reinstall the printer software.

Computer's wireless card is set to the wrong wireless profile

A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network).

Open the configuration utility for the network card installed on the computer and verify that the profile selected is the profile for the printer's network. If not, select the correct profile.

The radio signal is weak

If the printer is printing slowly, then the radio signal might be weak. Print an HP Report page and look at the radio signal strength numbers (5 indicates an excellent signal; 1 indicates a poor signal). If the signal is weak, then follow the guidelines below.

User's guide

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Contents Users guide Acknowledgements Hewlett-Packard Company noticesContents Ethernet problems 137 Welcome Special features Get started Printer featuresOptional accessories Buttons and lights Power button and lightPrint Cartridge Status lights Print Cancel buttonQuiet mode button Resume buttonTray Paper traysPictBridge lights Printed pages are deposited in the Out tray Out trayPhoto/envelope feeder Photos EnvelopesPostcards Replace print cartridges Print cartridgesUse print cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Installed print cartridgeAutomatic paper-type sensor Connect to the printer To change a USB connection to a wireless connectionTo change a USB connection to an Ethernet connection Wireless networkingWireless networking basics Wi-Fi 802.11g and 802.11bWireless network examples Adapters and access pointsAccess points Communication modes Infrastructure modeWhat you need for a wireless infrastructure network Ad hoc modeWireless security Switch between 802.11b and 802.11gWireless network settings Wireless profilesInfrastructure networks Wireless network examplesPrinting Ad hoc networksExample Wireless profilesMixed wired and wireless networks Athome Wireless network locationNetwork name Ssid Profile AtworkLaptop is reconfigured for network1 Printer is configured for network1Laptop is configured for network2 Add security to the network Wireless securityAd hoc networks wireless direct-connect Authentication type Authentication and encryptionAuthentication Definition Types of authenticationEncryption type Types of encryptionWi-Fi Protected Access WPA To add WEP encryption Wired equivalent privacy WEPWEP is a network feature WEP keysOpen system SecureEasySetup buttonConfigure the printer for an open system State of the Wireless Status light Printer status Wireless Status lightStatus of the icon Status of the printer network connection Wireless radioReport Page button Network lightDisable the wireless radio How the wireless radio worksWireless Status light Disable and enable the wireless radioPrint an HP Report HP ReportTurn radio off Meaning Select the languageUnderstand the HP Report General informationDNS Server WirelessMiscellaneous Embedded Web server EWSOpen the embedded Web server Configure Bluetooth settings on a network printerParameter Reset the printer to the factory default settingsNumbers Default settingNetworking glossary OptionUsers guide Chapter Users guide Wired Ethernet networking Network communication Hardware Hubs, switches, and routersEthernet basics CablesRendezvous What you need for a wired networkIP address Internet connectionsDSL or cable Internet connection without a gateway Ethernet network examplesEthernet network without an Internet connection Install the printer on an Ethernet networkConnect the printer to an Ethernet network State of the Link Task Light Go to step Install the printer softwarePrevious installations State of the Link light State of the printer Software installationEthernet lights Link lightState of the Activity State of the printer light Bluetooth wireless printingClick Bluetooth Settings Configure Bluetooth settingsIf the Bluetooth device requires the address of the printer If the Bluetooth device displays the name of the printerIf your printer is connected to a network Option Description Prepare to print Print photosPrint borderless photos GuidelinesQuality Best or Maximum dpi PrintSource Upper tray Print photos with a border HP Real Life technologies Open HP Real Life technologies Install the photo print cartridgePhoto print cartridge Color options Maximum dpiGray photo print cartridge Advanced color managementStore and handle photo paper Print black-and-white photosHandling Save money when printing photosPictBridge printing Print photos from a digitalCamera Use a PictBridge cameraConnection light Error light Display Use a Bluetooth camera phonePrint photos from a Bluetooth camera Mail Print other documentsLetters Documents Envelopes Quality Normal or Best BrochuresPrint borderless brochures Print brochures with borders Greeting cardsPostcards Quality Normal, Best, or Maximum dpi TransparenciesPaper Size A4 or US Letter LabelsSource Upper tray Paper Type Automatic or Plain paper Index cards and other small mediaIron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray Select a print quality Printing tipsGeneral everyday printing Presentation printingSelect the Copies and Pages pane Set the page orderPrint collated copies Print multiple pages on a single sheet of paperSelect a specific paper type Select a paper typeSelect a paper source Use the automatic paper-type sensorAutomatic two-sided printing Resize a document Print dialog box Print settingsSetup dialog box Printer softwareAdd a printer Set a default printerManage the printer Mac OS X 10.3 and later Manage the printer Mac OS XClick Add Printer View and change the status of a print job Mac OS XUsers guide Selection numbers MaintenanceInstall print cartridges Print cartridge combinationsInstallation instructions Ink-backup modeRemove plastic tape Align the print cartridges Set the auto-off featureSelect Power Management View estimated ink levels Automatically clean print cartridgesCalibrate color Print a testRemove ink from your skin and clothing Manually clean print cartridgesGather cleaning supplies Maintain the printer bodyStore print cartridges Prepare to cleanCleaning instructions Maintain print cartridgesHP Printer Utility Mac OS X Open the HP Printer UtilityHP Printer Utility panes Mac OS X 10.3 and laterState of the Link light Task TroubleshootingEthernet problems Printer does not printCannot open the printers embedded web server EWS State of the Activity lightState of the Wireless Status light Task Wireless communication problemsCheck the Wireless Status light State of the Wireless Status light Wireless Status light is onSolution Printer has the wrong network settingsPrinter communication mode ProblemWPA Wireless access point filters MAC addressesCheck the printer cable connection Printer does not printVerify the following Check the printer lightsIf the printer still does not print Paper jamCheck the print queue Printer ejects paper Paper problemsAccessories? Printer does not feed paperPrinter prints on multiple sheets at once Paper mismatchPrinter is stalled Incorrect print cartridge Print cartridge problemsPrint cartridge is in the wrong slot message Print cartridge problem messagePrinting in ink-backup mode message Colors are tinted or incorrect Check the printer settingsPhotos do not print correctly Reload the paper trayFading occurs near the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs on the edges of a photoPictBridge lights are flashing State of the lights PictBridge problemsImages in a connected digital camera do not print Bluetooth printing problems Print quality is poor Banners do not print correctlyToo much or too little ink appears on Print is fadedBlank pages print Too much or too little ink appears on Problems with borderless documentsDocument is misprinted Image is printed at an angle Streaks appear in a light portion of a photoFading occurs on the edges of a printout Ink smearsPhoto has unwanted border For most paper types Photo has an unwanted borderOut of paper message Error messagesProblem with the print cartridge message For photo paper with a tear-off tabOut-of-paper message Printer lights are on or flashingIf the status light is on and flashing Print Cartridge Status light is on or flashingIf the status light is on and not flashing Document prints slowly HP support process If you continue to have problemsAutomatic Two-Sided Printing Accessory duplexer AccessoriesAutomatic two-sided printing Install the duplexerAutomatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Sheet Plain Paper Tray Install the 250-Sheet Plain Paper Tray AccessorySet the paper size Load the 250-Sheet Plain Paper Tray AccessoryTwo parts Users guide 135 Load paper Use the 250-Sheet Plain Paper Tray AccessoryWeight Auto Two-Sided Print Accessory with Small Paper TraySheet Plain Paper Tray Accessory specifications DimensionsPrint two-sided documents automatically Slide the paper-width guide to the left Print postcardsSource Rear tray Print small photos Configure the printer to feed paper from the accessoryConfigure the printer to feed paper from the In tray Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Small paper tray specifications Duplexing specificationsUsers guide 147 USB cables AccessoriesSupplies PaperPrinter specifications SpecificationsRecycling Environmental informationEnvironmental statement Reduction and eliminationUsers guide 151 Print cartridge recovery152

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