HP A1356A, A6584A, A1354A, A1353A, J4373A manual Troubleshooting, Agent does not install on RH Itanium

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Troubleshooting

ASCII character sequence Esc+Shift+9 directs all serial communication to the iLO port for the HP ProLiant DL380 G4

Action: Disable iLO.

Agent does not install on RH Itanium

Action:

1.Install the ia32* file for your operating system from the supplementary disc.

2.Install the appropriate library files for your operating system from the compact layer in the following order:

a.Install the glibc* library file.

b.Install the zlib* library file.

	RH4-U3	RH4-U4	RH4-U5	RH5

ia32*	ia32el-1.3-2.ia64.rpm	ia32el-1.3-2.ia64.rpm	ia32el-1.3-2.ia64.rpm	ia32el-1.6-
				13.el5.ia64.rpm

glibc*	glibc-2.3.4-	glibc-2.3.4-	glibc-2.3.4-	glibc-2.5-12.i686.rpm
	2.19.i686.rpm	2.25.i686.rpm	2.36.i686.rpm

zlib*	zlib-1.2.1.2-	zlib-1.2.1.2-	zlib-1.2.1.2-	zlib-1.2.3-3.i386.rpm
	1.2.i386.rpm	1.2.i386.rpm	1.2.i386.rpm

3.Install the agent using the Linux installation script ("Installing the agent using the installation script" on page 33).

-or-

Install the agent using the Linux silent installation method ("Installing the agent using the silent installation method" on page 34).

Attached device communication errors appear

Action: Use the device IP address, not the host name, when attaching devices.

Attached device did not shut down gracefully

Action: Be sure the shutdown settings do not exceed the UPS runtime.

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Contents HP UPS Management Module User Guide Audience assumptions Contents HP UPS Management Module web interface Technical support Alert messages 104 Features OverviewIntroduction HP UPS Power Protection Agent requirements HP UPS Power Protection Agent overviewTypical hardware configurations Configuration B Configuration aConfiguration C Configuration D Configuration E Configuration F Web interface requirements Configuration GSoftware Browser Front panel Component identificationInstalling the HP UPS Management Module Installing the management moduleRequired tools Installing the HP UPS Management Module Connecting the network cable Checking the Error LEDLaunching a terminal emulation program Connecting the configuration cablePress any key in 5 seconds to enter Service menu Configuring the management module for remote accessConnecting devices Installing the HP UPS Management Module Press the Reset button on the management module front panel Installing the HP UPS Power Protection Agent Installation overviewInstalling the agent on Windows operating systems Installing the agent using the GUI method Installing the HP UPS Power Protection Agent Installing the HP UPS Power Protection Agent Installing the HP UPS Power Protection Agent Installing the agent using the silent installation method DevManRA.ini Reconfiguring the agent on Windows operating systemsInstalling the agent using the installation script Installing the agent on Linux operating systemsInstaller launches a separate configuration program Log Installing the agent on SlesReconfiguring the agent on Linux operating systems Installing the agent on HP-UX operating systemsInstalling the agent on an Itanium system SetupRA Installing the agent using the silent installation method Uninstalling components from HP-UX systems Reconfiguring the agent on HP-UX operating systemsUninstalling components from Windows systems Uninstalling components from Linux systemsInstalling the HP UPS Power Protection Agent Web browser Accessing the web interfaceHP UPS Management Module web interface HP UPS Management Module web interface overviewSystem tray icon Signing in to the web interfaceBrowser security alert Secure session for Mozilla or SeaMonkey Establishing a secure session for Internet ExplorerEstablishing a secure session for Firefox Navigating the web interfaceOverview menu Home tabNormal Critical HP UPS Management Module web interface Alarms menu Identification menu HP UPS Management Module web interface Parameters menu HP UPS Management Module web interface Manual Control menu Event Log menu Logs tabHP UPS Management Module web interface Application Log menu My Account menu Setup tabUser Accounts menu Network menu Network Management menu System Information tab Snmp Managers tab Trap Receivers tabRemote Access tab Event Notifications menu Events tab Email Setup tab Snmp Traps tab Attached Devices menuUPS Add / Edit Attached Device screen Controlling a load segmentHP UPS Management Module web interface Power Fail menu Advanced power fail settings Shutdown Events menu Low Battery-Selected Low Battery-DeselectedScheduled Shutdowns menu Add/Edit Scheduled Shutdowns screen Help tabAbout menu Info & Updates menu Contents menuTelnet session HP UPS Management Module Service MenuHP UPS Management Module Service Menu overview Accessing the Service MenuTerminal emulation session Navigating the menusService Menu HP UPS Management Module Configuration UtilityUPS Monitor submenu Network Configuration submenu Battery submenuPower Protection submenu Snmp submenu Network Settings submenuWeb Access submenu Remote Console submenuSnmp Traps submenu Emails submenuSystem Configuration submenu Session Settings submenuDate/Time Configuration submenu Network Time Protocol submenu User Accounts submenuOption number Submenu Description Attached device did not shut down gracefully TroubleshootingAgent does not install on RH Itanium Attached device communication errors appearBrowser incorrectly displays English or Japanese characters Battery Test did not runCertificate error Error LED illuminates or flashesEmail notifications are not received from an HP-UX server Event notifications are not being sent FTP error messages appear when connecting through LinuxFlash update fails over a serial connection Event notification messages do not appear on console screenHPFlash does not install image.bin on a Pentium InstallShield error code -6001 appears during setupInput frequency shows zero Links in traps and emails do not work correctly for Linux Low battery warning is displayedManual Load Dumped alarm not working Invalid IP addressOn boost alarm No powerNon-admin users cannot log in through telnet On battery alarmRedundant UPS status Receiving a security errorSles 10 agent does not autostart after power fail or reboot Silent install did not execute successfullyServers running Windows Server 2003 do not restart Unable to discover a UPS Unable to edit devices using telnetUnable to locate the .INI files for a silent install Task Bar menu does not clearUnable to reboot the machine Unable to set event delays using telnetUnable to start the HP UPS Power Protection Agent for Linux Utility alarm Technical support Before you contact HPHP contact information Regulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice Canadian notice Avis Canadien ModificationsEuropean Union regulatory notice Japanese notice Bsmi notice Alert messages UPS alarmsAlarm text Description Nominal level Systems Insight Manager overview Systems Insight Manager integrationDiscovering the management module Configuring HP SIM to receive trapsConfiguring the management module to send traps to HP SIM Security considerations overview Security considerationsSnmp monitoring Optional power monitoring using SnmpUpdating the firmware overview Updating the firmwareConfiguring the software for redundancy Redundant configurationRedundant configuration Using the HP UPS Management Upgrade Utility Mass configurationHttps Acronyms and abbreviationsMII Index Linux, installing the agent Secure sessions, Internet Explorer