HP J4370A, A6584A Certificate error, Email notifications are not received from an HP-UX server

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Certificate error

Possible Cause: Internet Explorer 7 does not recognize the SSL certificate.

Action:

•Install an SSL certificate that Internet Explorer recognizes. -or-

•Click Continue to this website (not recommended) to ignore the security warning.

Email notifications are not received from an HP-UX server

Action: Add the IP address of the email server to the host file of the computer running the UPS Power Protection Agent.

Error LED illuminates or flashes

Action: Press the Reset button on the management module front panel. If the problem persists, contact an authorized service provider.

The following table lists the error conditions associated with the management module LED.

Troubleshooting 89

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Contents HP UPS Management Module User Guide Audience assumptions Contents HP UPS Management Module web interface Technical support Alert messages 104 Introduction FeaturesOverview HP UPS Power Protection Agent requirements HP UPS Power Protection Agent overviewTypical hardware configurations Configuration B Configuration aConfiguration C Configuration D Configuration E Configuration F Web interface requirements Configuration GSoftware Browser Front panel Component identificationRequired tools Installing the HP UPS Management ModuleInstalling the management module Installing the HP UPS Management Module Connecting the network cable Checking the Error LEDLaunching a terminal emulation program Connecting the configuration cablePress any key in 5 seconds to enter Service menu Configuring the management module for remote accessConnecting devices Installing the HP UPS Management Module Press the Reset button on the management module front panel Installing the agent on Windows operating systems Installing the HP UPS Power Protection AgentInstallation overview Installing the agent using the GUI method Installing the HP UPS Power Protection Agent Installing the HP UPS Power Protection Agent Installing the HP UPS Power Protection Agent Installing the agent using the silent installation method DevManRA.ini Reconfiguring the agent on Windows operating systemsInstalling the agent using the installation script Installing the agent on Linux operating systemsInstaller launches a separate configuration program Log Installing the agent on SlesInstalling the agent on an Itanium system Reconfiguring the agent on Linux operating systemsInstalling the agent on HP-UX operating systems SetupRA Installing the agent using the silent installation method Uninstalling components from Windows systems Reconfiguring the agent on HP-UX operating systemsUninstalling components from Linux systems Uninstalling components from HP-UX systemsInstalling the HP UPS Power Protection Agent HP UPS Management Module web interface Accessing the web interfaceHP UPS Management Module web interface overview Web browserSystem tray icon Signing in to the web interfaceBrowser security alert Secure session for Mozilla or SeaMonkey Establishing a secure session for Internet ExplorerEstablishing a secure session for Firefox Navigating the web interfaceOverview menu Home tabNormal Critical HP UPS Management Module web interface Alarms menu Identification menu HP UPS Management Module web interface Parameters menu HP UPS Management Module web interface Manual Control menu Event Log menu Logs tabHP UPS Management Module web interface Application Log menu My Account menu Setup tabUser Accounts menu Network menu Network Management menu System Information tab Snmp Managers tab Trap Receivers tabRemote Access tab Event Notifications menu Events tab Email Setup tab Snmp Traps tab Attached Devices menuUPS Add / Edit Attached Device screen Controlling a load segmentHP UPS Management Module web interface Power Fail menu Advanced power fail settings Shutdown Events menu Low Battery-Selected Low Battery-DeselectedScheduled Shutdowns menu Add/Edit Scheduled Shutdowns screen Help tabAbout menu Info & Updates menu Contents menuHP UPS Management Module Service Menu overview HP UPS Management Module Service MenuAccessing the Service Menu Telnet sessionTerminal emulation session Navigating the menusUPS Monitor submenu Service MenuHP UPS Management Module Configuration Utility Power Protection submenu Network Configuration submenuBattery submenu Web Access submenu Network Settings submenuRemote Console submenu Snmp submenuSnmp Traps submenu Emails submenuDate/Time Configuration submenu System Configuration submenuSession Settings submenu Network Time Protocol submenu User Accounts submenuOption number Submenu Description Agent does not install on RH Itanium TroubleshootingAttached device communication errors appear Attached device did not shut down gracefullyBrowser incorrectly displays English or Japanese characters Battery Test did not runEmail notifications are not received from an HP-UX server Certificate errorError LED illuminates or flashes Flash update fails over a serial connection FTP error messages appear when connecting through LinuxEvent notification messages do not appear on console screen Event notifications are not being sentInput frequency shows zero HPFlash does not install image.bin on a PentiumInstallShield error code -6001 appears during setup Manual Load Dumped alarm not working Low battery warning is displayedInvalid IP address Links in traps and emails do not work correctly for LinuxNon-admin users cannot log in through telnet No powerOn battery alarm On boost alarmRedundant UPS status Receiving a security errorServers running Windows Server 2003 do not restart Sles 10 agent does not autostart after power fail or rebootSilent install did not execute successfully Unable to locate the .INI files for a silent install Unable to edit devices using telnetTask Bar menu does not clear Unable to discover a UPSUnable to start the HP UPS Power Protection Agent for Linux Unable to reboot the machineUnable to set event delays using telnet Utility alarm HP contact information Technical supportBefore you contact HP Federal Communications Commission notice Regulatory compliance noticesRegulatory compliance identification numbers Canadian notice Avis Canadien ModificationsEuropean Union regulatory notice Japanese notice Bsmi notice Alert messages UPS alarmsAlarm text Description Nominal level Systems Insight Manager overview Systems Insight Manager integrationDiscovering the management module Configuring HP SIM to receive trapsConfiguring the management module to send traps to HP SIM Security considerations overview Security considerationsSnmp monitoring Optional power monitoring using SnmpUpdating the firmware overview Updating the firmwareConfiguring the software for redundancy Redundant configurationRedundant configuration Using the HP UPS Management Upgrade Utility Mass configurationHttps Acronyms and abbreviationsMII Index Linux, installing the agent Secure sessions, Internet Explorer