HP 8400 manual Printing problems, Printing is very slow

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operation—the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output.

Printing problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from the control panel.

Make sure you have selected an appropriate paper size. The printer cannot print borderless photos on all sizes of paper. Make sure you have select the borderless layout on the printer.

Printing is very slow.

●You may be printing a project containing high resolution graphics or photos, or a PDF. Large, complex projects containing graphics or photos print slower than text documents.

●The printer may be in Ink-Backup Printing Mode. The printer enters this mode when one of the print cartridges have been removed. Replace the missing print cartridge.

I selected the Print new option in the printer menu, and got more photos than I expected.

To the printer, a “new” photo on a memory card is one that you haven't printed from the printer control panel. When you select Print new, the printer will print all photos that have not previously been printed from the control panel. To print the photos you want, select them manually. For more information, see Selecting photos to print.

I selected the Print new option in the printer menu, but the printer did not print the new photos stored on the memory card.

There are no new photos on the memory card, or the photos have already been printed from the printer control panel. To print the photos you want, select them manually. For more information, see Selecting photos to print.

Photo paper does not feed into the printer correctly from the Photo tray.

●The Photo tray may not be engaged. Engage the Photo tray by gently pushing the Photo tray slider towards the printer until it stops.

●The photo paper guides may not be adjusted correctly. Make sure that the photo paper-width guide and the photo paper-length guide fit close to the edges of the paper without bending the paper.

●There may be too much paper loaded in the Photo tray. Remove some paper from the tray and try printing again.

●If you are using the printer in an extremely high or low humidity environment, insert the paper as far as it will go into the Photo tray, and load one sheet of photo paper at a time.

●The photo paper may be curled. Place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists,

HP Photosmart 8400 series User's Guide

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Contents HP Photosmart 8400 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number SDGOA-0403Paper use Page Contents Customer Care See Getting creative WelcomePrinter parts Rear access door Power cord connectionTop cover Printer screenSelect Photos CancelZoom MenuFlashing green-the printer is busy printing Indicator lights On lightPrint layout lights Memory card lightAccessory name Description Available accessoriesTo navigate the printer menu Printer menuPrinter menu structure Top level Submenus/optionsAdditional submenus/options menuNetwork Top level Submenus/options Additional submenus/options MenuPress Navigation to Device addressPress Navigation CartridgesPreferences SmartFocus Paper detect Loading paper Getting ready to printChoosing the right paper To printPaper type How to load Loading your paperTray to load Main input tray Inserting print cartridgesRemove the pink tape Do not touch here Use the correct print cartridgesAlign the cartridges Insert the cartridgesInserting memory cards When you are not using a print cartridgeSupported file formats Inserting a memory cardMemory Stick MicrodriveMultiMediaCard Removing a memory card Memory card Slot How to insert the memory cardPrinting photos without a ComputerStep Paper size Layout Photo size Selecting a photo layoutSelect the desired layout with Description Layout button Deciding which photos to printTo decide which photos to print, try one of these options Press Select PhotosSelecting photos to print If you want to…Follow these steps Improving photo quality Problem How to correct itDeselect a photo Deselect all photos Select photos on a proof sheetProblem To try these features…Getting creative Add a color effect Add a decorative frameAdd the date and time to your prints Create borderless printsChange the print quality View a slide showPrinting photos from a memory card Printing photosPrint one photo Print multiple photosPrint all photos on the memory card Print more than one copy of a photoPrint a continuous range of photos Print new photosPrint photos from video clips Print the photos you selected on a proof sheetIf you want to… Follow these steps Print a video action printPrint camera-selected photos from a memory card To print photos from a… Printing photos from a digital cameraTo print photos from a… Follow these steps Printing from HP Instant ShareIf you want to Follow these steps Press HP Instant ShareGetting connected Connecting to other devicesConnection type and what you need This lets youBluetooth Connecting through HP Instant ShareSetting up HP Instant Share USB connectionTo use HP Instant Share network to send photos To use HP Instant Share USB to send photosTo use HP Instant Share network to receive photos Where to find information Software featureShare your images using HP Instant Share Printing from a computerCreative projects Organize your photosEdit and enhance your photos To update the printer software Windows To update the printer software MacintoshSelect HP Photosmart Updater Chapter Cleaning and maintaining the printer Care and maintenanceCleaning the outside of the printer Automatically cleaning the print cartridgesManually cleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Printing a sample Aligning the print cartridgesStoring the printer and print cartridges Updating the softwareDownloading the software Windows Downloading the software MacintoshStoring the printer Maintaining the quality of photo paperStoring the print cartridges Storing photo paperChapter Printer hardware problems TroubleshootingOn light is flashing green but the printer is not printing On light is flashing redPrinter is plugged in, but it will not turn on On light is flashing amberPrinting is very slow Printing problemsPrintout is rippled or curled Printed pages are dropping off of the Out trayDocument printed at an angle or is off-center Colors are not printing satisfactorilyBlank page came out of the printer Banner paper jams between the Main and Out traysPrinter ejects the paper when preparing to print Print quality is poorPhotos are not printing correctly Error messages Paper errorsError message Paper jam. Clear jam then press OK Print cartridge errors Error message Out of paper. Load paper then press OKError message Cartridge failed HP Photosmart 8400 series Users Guide Error message One or more cartridges are not compatible Error message One or more cartridges have failedError message One or more cartridges are low on ink Error message Cartridge service station is stuckMemory card errors Error message Top cover is openError message Can not print photos Error message Card was removed. Job was cancelled. Press OK Error message Card is locked. Can not access cardError message Camera selections Dpof file has error Error message Some camera-selected photos are not on cardError message No new photos on card Proof sheet errorsError message Cannot display this photo Error message E-mail error. Unable to sendComputer printing errors Error message HP Instant Share service not set up Network and HP Instant Share errorsError message No destinations set up Error message Disconnected from serviceError message No HP Instant Share collections found Error message Network not connectedCustomer Care by phone Customer CareChapter Placing a call Chapter Networking basics Windows and Macintosh NetworkingRecommended network configurations Ethernet network without Internet accessInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen appears, do this To install the printer softwareIf the Check Cable Connection screen appears, do this If the printer is found, do thisIf the printer is not found, do this To change a USB connected printer to a network connection To access the embedded web server homeTo access help for the embedded web server To print a detailed network configurationTo view a summary of network settings Appendix a Specifications Media specifications Storage temperature range -30-65 C 22-149 FEnvironmental Image file formatsCustom EnvelopesTransparencies and label sheets Media typesPower cord model number Power consumptionPaper tray capacity Main tray Print cartridgesIndex Symbols/Numerics 9-up viewUSB Hewlett-Packard Company Regulatory notices
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