HP 8400 Memory card errors, Error message Top cover is open, Error message Can not print photos

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Error message: Print cartridge cradle is stuck. Clear jam then press OK.

Follow these steps to clear any obstruction in the path of the print cartridge cradle:

1.Lift the top cover to access the print cartridges.

2.Clear any obstruction in the cradle path.

3.Close the top cover.

4.Press the OK button to continue.

The current page will eject and the print job will continue on the next available sheet of paper.

Error message: Top cover is open.

Close the top cover of the printer.

Memory card errors

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Photo is missing. —OR— Some photos are missing.

The printer cannot read the file on the memory card or the file was accidentally deleted, or one or more files specified for the job are missing from the memory card. Try saving the photos to the computer using the digital camera rather than the memory card. If a photo is missing, you may have accidentally deleted the photo from the card.

Error message: Card access error. Job was cancelled. See computer for details. Press OK. —OR— File directory structure is corrupted. —OR— Card may be damaged. Job was cancelled. See computer for details. Press OK.

The printer cannot read the data on the memory card and cannot complete any current print or save jobs. The data may be corrupted or there may be a physical problem with the memory card. Try the following:

●Save the files to the computer by pressing Save and access them from there.

●If this does not work, use a new memory card or reformat the memory card using the digital camera. Any photos on the memory card will be lost.

●If this does not work, the photo files may be damaged or unreadable. Before you contact Customer Care, try another memory card to determine if it is the printer or the memory card that is failing.

Error message: Can not print photos.

More than 10 photos specified for a print job may be corrupt, missing, or are an unsupported file type. For information about supported file types, see Printer specifications. Try the following:

●Try saving the photos to the computer using the digital camera rather than the memory card.

●Save the files to the computer by pressing Save and print from the computer.

●Print a photo index page and reselect photos. For more information, see Deciding which photos to print.

HP Photosmart 8400 series User's Guide

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Contents HP Photosmart 8400 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number SDGOA-0403Paper use Page Contents Customer Care See Getting creative WelcomePrinter parts Rear access door Power cord connectionTop cover Printer screenSelect Photos CancelZoom MenuFlashing green-the printer is busy printing Indicator lights On lightPrint layout lights Memory card lightAccessory name Description Available accessoriesTo navigate the printer menu Printer menuPrinter menu structure Top level Submenus/optionsAdditional submenus/options menuNetwork Top level Submenus/options Additional submenus/options MenuPress Navigation to Device addressPress Navigation CartridgesPreferences SmartFocus Paper detect Loading paper Getting ready to printChoosing the right paper To printTray to load Paper type How to loadLoading your paper Main input tray Inserting print cartridgesRemove the pink tape Do not touch here Use the correct print cartridgesAlign the cartridges Insert the cartridgesInserting memory cards When you are not using a print cartridgeSupported file formats Inserting a memory cardMultiMediaCard Memory StickMicrodrive Removing a memory card Memory card Slot How to insert the memory cardStep Printing photos without aComputer Paper size Layout Photo size Selecting a photo layoutSelect the desired layout with Description Layout button Deciding which photos to printTo decide which photos to print, try one of these options Press Select PhotosFollow these steps Selecting photos to printIf you want to… Improving photo quality Problem How to correct itDeselect a photo Deselect all photos Select photos on a proof sheetGetting creative ProblemTo try these features… Add a color effect Add a decorative frameAdd the date and time to your prints Create borderless printsChange the print quality View a slide showPrinting photos from a memory card Printing photosPrint one photo Print multiple photosPrint all photos on the memory card Print more than one copy of a photoPrint a continuous range of photos Print new photosPrint photos from video clips Print the photos you selected on a proof sheetPrint camera-selected photos from a memory card If you want to… Follow these stepsPrint a video action print To print photos from a… Printing photos from a digital cameraTo print photos from a… Follow these steps Printing from HP Instant ShareIf you want to Follow these steps Press HP Instant ShareGetting connected Connecting to other devicesConnection type and what you need This lets youBluetooth Connecting through HP Instant ShareSetting up HP Instant Share USB connectionTo use HP Instant Share network to send photos To use HP Instant Share USB to send photosTo use HP Instant Share network to receive photos Where to find information Software featureShare your images using HP Instant Share Printing from a computerEdit and enhance your photos Creative projectsOrganize your photos Select HP Photosmart Updater To update the printer software WindowsTo update the printer software Macintosh Chapter Cleaning and maintaining the printer Care and maintenanceCleaning the outside of the printer Automatically cleaning the print cartridgesPrinting a test Manually cleaning the print cartridge contactsTo clean the print cartridge contacts Printing a sample Aligning the print cartridgesStoring the printer and print cartridges Updating the softwareDownloading the software Windows Downloading the software MacintoshStoring the printer Maintaining the quality of photo paperStoring the print cartridges Storing photo paperChapter Printer hardware problems TroubleshootingOn light is flashing green but the printer is not printing On light is flashing redPrinter is plugged in, but it will not turn on On light is flashing amberPrinting is very slow Printing problemsPrintout is rippled or curled Printed pages are dropping off of the Out trayDocument printed at an angle or is off-center Colors are not printing satisfactorilyBlank page came out of the printer Banner paper jams between the Main and Out traysPhotos are not printing correctly Printer ejects the paper when preparing to printPrint quality is poor Error message Paper jam. Clear jam then press OK Error messagesPaper errors Error message Cartridge failed Print cartridge errorsError message Out of paper. Load paper then press OK HP Photosmart 8400 series Users Guide Error message One or more cartridges are not compatible Error message One or more cartridges have failedError message One or more cartridges are low on ink Error message Cartridge service station is stuckError message Can not print photos Memory card errorsError message Top cover is open Error message Card was removed. Job was cancelled. Press OK Error message Card is locked. Can not access cardError message Camera selections Dpof file has error Error message Some camera-selected photos are not on cardError message No new photos on card Proof sheet errorsError message Cannot display this photo Error message E-mail error. Unable to sendComputer printing errors Error message HP Instant Share service not set up Network and HP Instant Share errorsError message No destinations set up Error message Disconnected from serviceError message No HP Instant Share collections found Error message Network not connectedCustomer Care by phone Customer CareChapter Placing a call Chapter Networking basics Windows and Macintosh NetworkingInternet connection Recommended network configurationsEthernet network without Internet access To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen appears, do this To install the printer softwareIf the printer is not found, do this If the Check Cable Connection screen appears, do thisIf the printer is found, do this To change a USB connected printer to a network connection To access the embedded web server homeTo view a summary of network settings To access help for the embedded web serverTo print a detailed network configuration Appendix a Specifications Media specifications Storage temperature range -30-65 C 22-149 FEnvironmental Image file formatsCustom EnvelopesTransparencies and label sheets Media typesPower cord model number Power consumptionPaper tray capacity Main tray Print cartridgesIndex Symbols/Numerics 9-up viewUSB Hewlett-Packard Company Regulatory notices
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