HP 8400 manual Printed pages are dropping off of the Out tray, Printout is rippled or curled

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Chapter 7

use photo paper that is not curled. For information about proper storage and handling of photo paper, see Maintaining the quality of photo paper.

Paper does not feed into the printer correctly from the Main tray.

●There may be too much paper loaded in the Main tray. Remove some paper from the tray and try printing again.

●The paper guides may not be adjusted correctly. Make sure that the paper-width guide and the paper-length guide fit close to the edges of the paper without bending the paper.

●Two or more pieces of paper may be sticking together. Remove the paper from the Main tray, fan the edges of the stack to separate the sheets of paper, then reload the paper and try printing again.

●If the paper is wrinkled or bent, try using different paper.

●The paper may be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choosing the right paper.

Printed pages are dropping off of the Out tray.

Pages can drop off of the Out tray when they are printed. To prevent this, always extend the Out tray extension when you print.

The printout is rippled or curled.

The project you are printing uses a larger amount of ink than normal. Print the project from a computer, and use the printer software to lower the ink saturation level. See the onscreen HP Photosmart Printer Help for more information.

The document printed at an angle or is off-center.

●The paper may not be loaded correctly. Reload the paper, making sure that the paper is correctly oriented in the Main tray and that the paper-width guide and the paper-length guide fit close to the edges of the paper. For paper-loading instructions, see Loading your paper.

●The print cartridges may need to be aligned. For more information, see Aligning the print cartridges.

Colors are not printing satisfactorily.

●You may not be using the best print cartridges for the project. For more information, see Inserting print cartridges.

●You may be printing in Ink-Backup Printing Mode. The printer enters Ink-Backup printing mode when one of the print cartridges is missing. Replace the missing cartridge.

●A cartridge is out of ink. Replace it.

●Some of the ink nozzles on a cartridge are clogged. Clean the cartridges. See Automatically cleaning the print cartridges.

No page came out of the printer. —OR— The paper jammed while printing.

●The printer may need attention. Read the printer screen for instructions.

●The power may be off or there may be a loose connection. Make sure the power is on, and that the power cord is securely connected.

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HP Photosmart 8400 series

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Contents HP Photosmart 8400 series Users Guide Trademarks Safety informationCopyrights and trademarks Regulatory model identification number SDGOA-0403Paper use Page Contents Customer Care Welcome See Getting creativePrinter parts Top cover Power cord connectionRear access door Printer screenZoom CancelSelect Photos MenuPrint layout lights Indicator lights On lightFlashing green-the printer is busy printing Memory card lightAvailable accessories Accessory name DescriptionPrinter menu structure Printer menuTo navigate the printer menu Top level Submenus/optionsAdditional submenus/options menuTop level Submenus/options Additional submenus/options Menu NetworkDevice address Press Navigation toCartridges Press NavigationPreferences SmartFocus Paper detect Choosing the right paper Getting ready to printLoading paper To printLoading your paper Paper type How to loadTray to load Inserting print cartridges Main input trayUse the correct print cartridges Remove the pink tape Do not touch hereInsert the cartridges Align the cartridgesSupported file formats When you are not using a print cartridgeInserting memory cards Inserting a memory cardMicrodrive Memory StickMultiMediaCard Memory card Slot How to insert the memory card Removing a memory cardComputer Printing photos without aStep Selecting a photo layout Paper size Layout Photo sizeTo decide which photos to print, try one of these options Deciding which photos to printSelect the desired layout with Description Layout button Press Select PhotosIf you want to… Selecting photos to printFollow these steps Deselect a photo Problem How to correct itImproving photo quality Deselect all photos Select photos on a proof sheetTo try these features… ProblemGetting creative Add a decorative frame Add a color effectChange the print quality Create borderless printsAdd the date and time to your prints View a slide showPrint one photo Printing photosPrinting photos from a memory card Print multiple photosPrint a continuous range of photos Print more than one copy of a photoPrint all photos on the memory card Print new photosPrint the photos you selected on a proof sheet Print photos from video clipsPrint a video action print If you want to… Follow these stepsPrint camera-selected photos from a memory card Printing photos from a digital camera To print photos from a…If you want to Printing from HP Instant ShareTo print photos from a… Follow these steps Follow these steps Press HP Instant ShareConnection type and what you need Connecting to other devicesGetting connected This lets youSetting up HP Instant Share Connecting through HP Instant ShareBluetooth USB connectionTo use HP Instant Share USB to send photos To use HP Instant Share network to send photosTo use HP Instant Share network to receive photos Share your images using HP Instant Share Software featureWhere to find information Printing from a computerOrganize your photos Creative projectsEdit and enhance your photos To update the printer software Macintosh To update the printer software WindowsSelect HP Photosmart Updater Chapter Cleaning the outside of the printer Care and maintenanceCleaning and maintaining the printer Automatically cleaning the print cartridgesTo clean the print cartridge contacts Manually cleaning the print cartridge contactsPrinting a test Aligning the print cartridges Printing a sampleDownloading the software Windows Updating the softwareStoring the printer and print cartridges Downloading the software MacintoshStoring the print cartridges Maintaining the quality of photo paperStoring the printer Storing photo paperChapter On light is flashing green but the printer is not printing TroubleshootingPrinter hardware problems On light is flashing redOn light is flashing amber Printer is plugged in, but it will not turn onPrinting problems Printing is very slowDocument printed at an angle or is off-center Printed pages are dropping off of the Out trayPrintout is rippled or curled Colors are not printing satisfactorilyBanner paper jams between the Main and Out trays Blank page came out of the printerPrint quality is poor Printer ejects the paper when preparing to printPhotos are not printing correctly Paper errors Error messagesError message Paper jam. Clear jam then press OK Error message Out of paper. Load paper then press OK Print cartridge errorsError message Cartridge failed HP Photosmart 8400 series Users Guide Error message One or more cartridges are low on ink Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message Cartridge service station is stuckError message Top cover is open Memory card errorsError message Can not print photos Error message Camera selections Dpof file has error Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press OK Error message Some camera-selected photos are not on cardError message Cannot display this photo Proof sheet errorsError message No new photos on card Error message E-mail error. Unable to sendComputer printing errors Network and HP Instant Share errors Error message HP Instant Share service not set upError message No HP Instant Share collections found Error message Disconnected from serviceError message No destinations set up Error message Network not connectedCustomer Care Customer Care by phoneChapter Placing a call Chapter Networking Networking basics Windows and MacintoshEthernet network without Internet access Recommended network configurationsInternet connection Ethernet network with Internet access by dial-up modem To connect the printer to the networkTo install the printer software If the Printer Found screen appears, do thisIf the printer is found, do this If the Check Cable Connection screen appears, do thisIf the printer is not found, do this To access the embedded web server home To change a USB connected printer to a network connectionTo print a detailed network configuration To access help for the embedded web serverTo view a summary of network settings Appendix a Specifications Environmental Storage temperature range -30-65 C 22-149 FMedia specifications Image file formatsTransparencies and label sheets EnvelopesCustom Media typesPaper tray capacity Main tray Power consumptionPower cord model number Print cartridgesSymbols/Numerics 9-up view IndexUSB Regulatory notices Hewlett-Packard Company
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