HP 8400 manual Print cartridge errors, Error message Out of paper. Load paper then press OK

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Chapter 7

remove the jammed paper from the printer, then replace the rear access door. Plug the printer back in and turn it on.

Error message: Out of paper. Load paper then press OK.

Load paper, then press OK to print again. For paper-loading instructions, see Loading your paper.

Error message: Unsupported media size. Job was cancelled. Press OK.

The printer cannot use the size of paper loaded in the paper tray. Press OK, then load a supported paper size instead. For a list of supported paper sizes, see Printer specifications.

Error message: Automatic paper sensor failed.

The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, then press OK and try printing again. If this does not work, go to www.hp.com/support or contact Customer Care.

Error message: Photo tray is engaged. Disengage it and press OK.

The printer is trying to print using paper loaded in the Main tray, but the Photo tray is engaged. Disengage the Photo tray by pulling the Photo tray slider toward you.

Print cartridge errors

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Cartridge failed.

The specified print cartridge may be old or damaged. Try the following:

1.Remove the cartridge and then reinstall it. For more information, see Inserting print cartridges.

2.If this does not work, replace the cartridge.

Error message: Cartridge failed. Replace it, or remove it to print using ink- backup printing mode.

The specified print cartridge may be old or damaged. Try the following:

1.Remove the cartridge and then reinstall it. For more information, see Inserting print cartridges.

2.If this does not work, replace the cartridge. You can also print in Ink-Backup Printing Mode by removing the damaged cartridge.

58	HP Photosmart 8400 series

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Contents HP Photosmart 8400 series Users Guide Trademarks Safety informationCopyrights and trademarks Regulatory model identification number SDGOA-0403Paper use Page Contents Customer Care Welcome See Getting creativePrinter parts Top cover Power cord connectionRear access door Printer screenZoom CancelSelect Photos MenuPrint layout lights Indicator lights On lightFlashing green-the printer is busy printing Memory card lightAvailable accessories Accessory name DescriptionPrinter menu structure Printer menuTo navigate the printer menu Top level Submenus/optionsAdditional submenus/options menuTop level Submenus/options Additional submenus/options Menu NetworkDevice address Press Navigation toCartridges Press NavigationPreferences SmartFocus Paper detect Choosing the right paper Getting ready to printLoading paper To printTray to load Paper type How to loadLoading your paper Inserting print cartridges Main input trayUse the correct print cartridges Remove the pink tape Do not touch hereInsert the cartridges Align the cartridgesSupported file formats When you are not using a print cartridgeInserting memory cards Inserting a memory cardMultiMediaCard Memory StickMicrodrive Memory card Slot How to insert the memory card Removing a memory cardStep Printing photos without aComputer Selecting a photo layout Paper size Layout Photo sizeTo decide which photos to print, try one of these options Deciding which photos to printSelect the desired layout with Description Layout button Press Select PhotosFollow these steps Selecting photos to printIf you want to… Deselect a photo Problem How to correct itImproving photo quality Deselect all photos Select photos on a proof sheetGetting creative ProblemTo try these features… Add a decorative frame Add a color effectChange the print quality Create borderless printsAdd the date and time to your prints View a slide showPrint one photo Printing photosPrinting photos from a memory card Print multiple photosPrint a continuous range of photos Print more than one copy of a photoPrint all photos on the memory card Print new photosPrint the photos you selected on a proof sheet Print photos from video clipsPrint camera-selected photos from a memory card If you want to… Follow these stepsPrint a video action print Printing photos from a digital camera To print photos from a…If you want to Printing from HP Instant ShareTo print photos from a… Follow these steps Follow these steps Press HP Instant ShareConnection type and what you need Connecting to other devicesGetting connected This lets youSetting up HP Instant Share Connecting through HP Instant ShareBluetooth USB connectionTo use HP Instant Share USB to send photos To use HP Instant Share network to send photosTo use HP Instant Share network to receive photos Share your images using HP Instant Share Software featureWhere to find information Printing from a computerEdit and enhance your photos Creative projectsOrganize your photos Select HP Photosmart Updater To update the printer software WindowsTo update the printer software Macintosh Chapter Cleaning the outside of the printer Care and maintenanceCleaning and maintaining the printer Automatically cleaning the print cartridgesPrinting a test Manually cleaning the print cartridge contactsTo clean the print cartridge contacts Aligning the print cartridges Printing a sampleDownloading the software Windows Updating the softwareStoring the printer and print cartridges Downloading the software MacintoshStoring the print cartridges Maintaining the quality of photo paperStoring the printer Storing photo paperChapter On light is flashing green but the printer is not printing TroubleshootingPrinter hardware problems On light is flashing redOn light is flashing amber Printer is plugged in, but it will not turn onPrinting problems Printing is very slowDocument printed at an angle or is off-center Printed pages are dropping off of the Out trayPrintout is rippled or curled Colors are not printing satisfactorilyBanner paper jams between the Main and Out trays Blank page came out of the printerPhotos are not printing correctly Printer ejects the paper when preparing to printPrint quality is poor Error message Paper jam. Clear jam then press OK Error messagesPaper errors Error message Cartridge failed Print cartridge errorsError message Out of paper. Load paper then press OK HP Photosmart 8400 series Users Guide Error message One or more cartridges are low on ink Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message Cartridge service station is stuckError message Can not print photos Memory card errorsError message Top cover is open Error message Camera selections Dpof file has error Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press OK Error message Some camera-selected photos are not on cardError message Cannot display this photo Proof sheet errorsError message No new photos on card Error message E-mail error. Unable to sendComputer printing errors Network and HP Instant Share errors Error message HP Instant Share service not set upError message No HP Instant Share collections found Error message Disconnected from serviceError message No destinations set up Error message Network not connectedCustomer Care Customer Care by phoneChapter Placing a call Chapter Networking Networking basics Windows and MacintoshInternet connection Recommended network configurationsEthernet network without Internet access Ethernet network with Internet access by dial-up modem To connect the printer to the networkTo install the printer software If the Printer Found screen appears, do thisIf the printer is not found, do this If the Check Cable Connection screen appears, do thisIf the printer is found, do this To access the embedded web server home To change a USB connected printer to a network connectionTo view a summary of network settings To access help for the embedded web serverTo print a detailed network configuration Appendix a Specifications Environmental Storage temperature range -30-65 C 22-149 FMedia specifications Image file formatsTransparencies and label sheets EnvelopesCustom Media typesPaper tray capacity Main tray Power consumptionPower cord model number Print cartridgesSymbols/Numerics 9-up view IndexUSB Regulatory notices Hewlett-Packard Company