HP 8400 Banner paper jams between the Main and Out trays, Blank page came out of the printer

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●You may not have any paper in the Main tray or Photo tray. Check that the paper is loaded correctly in the paper tray you are using. For paper-loading instructions, see Loading your paper.

●The paper may have jammed while printing.

–Turn off the printer, then unplug it from the power source. Clear the printer of any paper that may be obstructing the paper path. Remove the rear access door. Gently remove the jammed paper from the printer, then replace the rear access door. Plug the printer back in and turn it on. Try printing again.

–If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.

–If you experience paper jams when using the Photo tray, make sure that the photo paper-width guide and the photo paper-length guide fit close to the edges of the photo paper without bending the paper. Make sure the Photo tray is fully engaged by gently pushing the Photo tray slider toward the printer until it stops. If you still have problems, try loading one sheet of photo paper at a time.

Banner paper jams between the Main and Out trays.

There is too much banner paper in the Main tray. Clear the paper jam. See No page came out of the printer. —OR— The paper jammed while printing..

A blank page came out of the printer.

●Check the ink-level icons on the printer screen. Replace any print cartridges that are out of ink. For more information, see Inserting print cartridges.

●You may have begun printing and then cancelled the process. If you cancelled the process before printing started, the printer may have already loaded paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

●You may be printing in Ink-Backup Printing Mode with only the black print cartridge installed and borderless printing turned on. Replace the missing print cartridge with a new one, or turn off borderless printing. For more information about printing in Ink-Backup Printing Mode, see Inserting print cartridges.

●If you are trying to print a fax, first save the fax in a graphic format such as TIFF. Place it in a word processing document and print it from there.

The photo did not print using the printer's default print settings.

You may have changed the print settings for the selected photo. Print settings you apply to an individual photo override the printer's default print settings. Discard all

HP Photosmart 8400 series User's Guide

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Contents HP Photosmart 8400 series Users Guide Regulatory model identification number SDGOA-0403 Safety informationCopyrights and trademarks TrademarksPaper use Page Contents Customer Care See Getting creative WelcomePrinter parts Printer screen Power cord connectionRear access door Top coverMenu CancelSelect Photos ZoomMemory card light Indicator lights On lightFlashing green-the printer is busy printing Print layout lightsAccessory name Description Available accessoriesTop level Submenus/optionsAdditional submenus/options menu Printer menuTo navigate the printer menu Printer menu structureNetwork Top level Submenus/options Additional submenus/options MenuPress Navigation to Device addressPress Navigation CartridgesPreferences SmartFocus Paper detect To print Getting ready to printLoading paper Choosing the right paperTray to load Paper type How to loadLoading your paper Main input tray Inserting print cartridgesRemove the pink tape Do not touch here Use the correct print cartridgesAlign the cartridges Insert the cartridgesInserting a memory card When you are not using a print cartridgeInserting memory cards Supported file formatsMultiMediaCard Memory StickMicrodrive Removing a memory card Memory card Slot How to insert the memory cardStep Printing photos without aComputer Paper size Layout Photo size Selecting a photo layoutPress Select Photos Deciding which photos to printSelect the desired layout with Description Layout button To decide which photos to print, try one of these optionsFollow these steps Selecting photos to printIf you want to… Deselect all photos Select photos on a proof sheet Problem How to correct itImproving photo quality Deselect a photoGetting creative ProblemTo try these features… Add a color effect Add a decorative frameView a slide show Create borderless printsAdd the date and time to your prints Change the print qualityPrint multiple photos Printing photosPrinting photos from a memory card Print one photoPrint new photos Print more than one copy of a photoPrint all photos on the memory card Print a continuous range of photosPrint photos from video clips Print the photos you selected on a proof sheetPrint camera-selected photos from a memory card If you want to… Follow these stepsPrint a video action print To print photos from a… Printing photos from a digital cameraFollow these steps Press HP Instant Share Printing from HP Instant ShareTo print photos from a… Follow these steps If you want toThis lets you Connecting to other devicesGetting connected Connection type and what you needUSB connection Connecting through HP Instant ShareBluetooth Setting up HP Instant ShareTo use HP Instant Share network to send photos To use HP Instant Share USB to send photosTo use HP Instant Share network to receive photos Printing from a computer Software featureWhere to find information Share your images using HP Instant ShareEdit and enhance your photos Creative projectsOrganize your photos Select HP Photosmart Updater To update the printer software WindowsTo update the printer software Macintosh Chapter Automatically cleaning the print cartridges Care and maintenanceCleaning and maintaining the printer Cleaning the outside of the printerPrinting a test Manually cleaning the print cartridge contactsTo clean the print cartridge contacts Printing a sample Aligning the print cartridgesDownloading the software Macintosh Updating the softwareStoring the printer and print cartridges Downloading the software WindowsStoring photo paper Maintaining the quality of photo paperStoring the printer Storing the print cartridgesChapter On light is flashing red TroubleshootingPrinter hardware problems On light is flashing green but the printer is not printingPrinter is plugged in, but it will not turn on On light is flashing amberPrinting is very slow Printing problemsColors are not printing satisfactorily Printed pages are dropping off of the Out trayPrintout is rippled or curled Document printed at an angle or is off-centerBlank page came out of the printer Banner paper jams between the Main and Out traysPhotos are not printing correctly Printer ejects the paper when preparing to printPrint quality is poor Error message Paper jam. Clear jam then press OK Error messagesPaper errors Error message Cartridge failed Print cartridge errorsError message Out of paper. Load paper then press OK HP Photosmart 8400 series Users Guide Error message Cartridge service station is stuck Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message One or more cartridges are low on inkError message Can not print photos Memory card errorsError message Top cover is open Error message Some camera-selected photos are not on card Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press OK Error message Camera selections Dpof file has errorError message E-mail error. Unable to send Proof sheet errorsError message No new photos on card Error message Cannot display this photoComputer printing errors Error message HP Instant Share service not set up Network and HP Instant Share errorsError message Network not connected Error message Disconnected from serviceError message No destinations set up Error message No HP Instant Share collections foundCustomer Care by phone Customer CareChapter Placing a call Chapter Networking basics Windows and Macintosh NetworkingInternet connection Recommended network configurationsEthernet network without Internet access To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen appears, do this To install the printer softwareIf the printer is not found, do this If the Check Cable Connection screen appears, do thisIf the printer is found, do this To change a USB connected printer to a network connection To access the embedded web server homeTo view a summary of network settings To access help for the embedded web serverTo print a detailed network configuration Appendix a Specifications Image file formats Storage temperature range -30-65 C 22-149 FMedia specifications EnvironmentalMedia types EnvelopesCustom Transparencies and label sheetsPrint cartridges Power consumptionPower cord model number Paper tray capacity Main trayIndex Symbols/Numerics 9-up viewUSB Hewlett-Packard Company Regulatory notices
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