HP 8400 manual Customer Care by phone

Page 71

8 Customer Care

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

–Quick Start booklet: The HP Photosmart 8400 series Quick Start booklet explains how to set up the printer and print your first photo.

–User's Guide: The User's Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

–HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen Help or HP web sites, call Customer Care using the number for your country/region. For a list of country/ region phone numbers, see Customer Care by phone.

Customer Care by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the

HP Photosmart 8400 series User's Guide

67

Page 70 Page 72
Image 71
Page 70 Page 72
Contents HP Photosmart 8400 series Users Guide Regulatory model identification number SDGOA-0403 Safety informationCopyrights and trademarks TrademarksPaper use Page Contents Customer Care See Getting creative WelcomePrinter parts Printer screen Power cord connectionRear access door Top coverMenu CancelSelect Photos ZoomMemory card light Indicator lights On lightFlashing green-the printer is busy printing Print layout lightsAccessory name Description Available accessoriesTop level Submenus/optionsAdditional submenus/options menu Printer menuTo navigate the printer menu Printer menu structureNetwork Top level Submenus/options Additional submenus/options MenuPress Navigation to Device addressPress Navigation CartridgesPreferences SmartFocus Paper detect To print Getting ready to printLoading paper Choosing the right paperTray to load Paper type How to loadLoading your paper Main input tray Inserting print cartridgesRemove the pink tape Do not touch here Use the correct print cartridgesAlign the cartridges Insert the cartridgesInserting a memory card When you are not using a print cartridgeInserting memory cards Supported file formatsMultiMediaCard Memory StickMicrodrive Removing a memory card Memory card Slot How to insert the memory cardStep Printing photos without aComputer Paper size Layout Photo size Selecting a photo layoutPress Select Photos Deciding which photos to printSelect the desired layout with Description Layout button To decide which photos to print, try one of these optionsFollow these steps Selecting photos to printIf you want to… Deselect all photos Select photos on a proof sheet Problem How to correct itImproving photo quality Deselect a photoGetting creative ProblemTo try these features… Add a color effect Add a decorative frameView a slide show Create borderless printsAdd the date and time to your prints Change the print qualityPrint multiple photos Printing photosPrinting photos from a memory card Print one photoPrint new photos Print more than one copy of a photoPrint all photos on the memory card Print a continuous range of photosPrint photos from video clips Print the photos you selected on a proof sheetPrint camera-selected photos from a memory card If you want to… Follow these stepsPrint a video action print To print photos from a… Printing photos from a digital cameraFollow these steps Press HP Instant Share Printing from HP Instant ShareTo print photos from a… Follow these steps If you want toThis lets you Connecting to other devicesGetting connected Connection type and what you needUSB connection Connecting through HP Instant ShareBluetooth Setting up HP Instant ShareTo use HP Instant Share network to send photos To use HP Instant Share USB to send photosTo use HP Instant Share network to receive photos Printing from a computer Software featureWhere to find information Share your images using HP Instant ShareEdit and enhance your photos Creative projectsOrganize your photos Select HP Photosmart Updater To update the printer software WindowsTo update the printer software Macintosh Chapter Automatically cleaning the print cartridges Care and maintenanceCleaning and maintaining the printer Cleaning the outside of the printerPrinting a test Manually cleaning the print cartridge contactsTo clean the print cartridge contacts Printing a sample Aligning the print cartridgesDownloading the software Macintosh Updating the softwareStoring the printer and print cartridges Downloading the software WindowsStoring photo paper Maintaining the quality of photo paperStoring the printer Storing the print cartridgesChapter On light is flashing red TroubleshootingPrinter hardware problems On light is flashing green but the printer is not printingPrinter is plugged in, but it will not turn on On light is flashing amberPrinting is very slow Printing problemsColors are not printing satisfactorily Printed pages are dropping off of the Out trayPrintout is rippled or curled Document printed at an angle or is off-centerBlank page came out of the printer Banner paper jams between the Main and Out traysPhotos are not printing correctly Printer ejects the paper when preparing to printPrint quality is poor Error message Paper jam. Clear jam then press OK Error messagesPaper errors Error message Cartridge failed Print cartridge errorsError message Out of paper. Load paper then press OK HP Photosmart 8400 series Users Guide Error message Cartridge service station is stuck Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message One or more cartridges are low on inkError message Can not print photos Memory card errorsError message Top cover is open Error message Some camera-selected photos are not on card Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press OK Error message Camera selections Dpof file has errorError message E-mail error. Unable to send Proof sheet errorsError message No new photos on card Error message Cannot display this photo Computer printing errors Error message HP Instant Share service not set up Network and HP Instant Share errorsError message Network not connected Error message Disconnected from serviceError message No destinations set up Error message No HP Instant Share collections foundCustomer Care by phone Customer CareChapter Placing a call Chapter Networking basics Windows and Macintosh NetworkingInternet connection Recommended network configurationsEthernet network without Internet access To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen appears, do this To install the printer softwareIf the printer is not found, do this If the Check Cable Connection screen appears, do thisIf the printer is found, do this To change a USB connected printer to a network connection To access the embedded web server homeTo view a summary of network settings To access help for the embedded web serverTo print a detailed network configuration Appendix a Specifications Image file formats Storage temperature range -30-65 C 22-149 FMedia specifications EnvironmentalMedia types EnvelopesCustom Transparencies and label sheetsPrint cartridges Power consumptionPower cord model number Paper tray capacity Main trayIndex Symbols/Numerics 9-up viewUSB Hewlett-Packard Company Regulatory notices
Top Page Image Contents