HP 18XL381 manual Video Test Error Codes

Page 50

Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

		Video Test Error Codes
Error Code	Description		Recommended Action

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

Video controller test failed

Video memory test failed

Video attribute test failed

Video character set test failed

Video 80 x 25 mode 9 x 14 character cell test failed

Video 80 x 25 mode 8 x 8 character cell test failed

Video 40 x 25 mode test failed

Video 320 x 200 mode color set 0 test failed

Video 320 x 200 mode color set 1 test failed

Video 640 x 200 mode test failed

Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

The following steps apply to error codes

501-xx through 516-xx:

1.Disconnect external monitor and test with the Notebook display.

2.Replace the display assembly and retest.

3.Replace the system board and retest.

14 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Serial Number Product Description Processor BatteryFeatures XL381 XL390 Display Hard DriveFront of Unit # Description # Description# Description DescriptionModel XL3xx Front Bezel Components Left-Side Components Right-Side Components Underneath the Unit Rear Connectors Optional QuikDock Specifications Specification MetricSystem Interrupts Hardware System FunctionAddress System Function Shipping Configuration System I/O AddressesPresario 1800/1800T Series Memory Address System Function System Expansion Total Memory Board Memory MemorySpecificationValue DisplaySpecification 10.0 GB 12.0 GB Specification 15.0 GB 20.0 GB 32.0 GBSpecification AHr Li-ion SpecificationPin Signal Pin AssignmentsTV-Out Composite Video Connector Modem Connector Game Port Connector QuikDock Connector Battery and Power Management Activation Standby Mode Hibernation Mode Off Mode AutomaticIndicators ManualPortable Home Laptop Office Desk Power Scheme Always On AC PowerBattery Power Default Alarm Settings Setting Low Battery Critical BatteryRebooting After a Lockup Increasing Battery Pack Operating Time Conditioning a Battery Pack Li-ion Enhanced Charge Time Battery PackTroubleshooting Preliminary Steps Clearing the Power-On Password System Options Not Set Probable Cause Post Error MessagesSystem Board Failure Probable Cause Recommended Action Keyboard or System Unit Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Recommended Action Diskette Controller Error Probable CausePrimary Hard Drive 0 Failure Probable Cause Hard Drive Controller Probable CauseCheckup Test View System Information Inspect Diagnostic Error Codes Memory Test Error Codes Processor Test Error CodesError Code Description Recommended Action Keyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Presario 1800/1800T Series Audio Test Error Codes Presario 1800/1800T Series Troubleshooting without Diagnostics Before Replacing PartsBattery Pack/Gauge Solutions Solving Minor ProblemsAudio Solutions Audio Problem Probable Cause SolutionReplace the battery pack Replace the RTC battery Presario 1800/1800T Series CD or DVD Drive Problem Probable Cause Solutions CD and DVD Drive SolutionsDiskette Drive Solutions Diskette Drive Problem Probable Cause SolutionsUsing Fn+F7 or Fn+F8 Display SolutionsDisplay Problem Probable Cause Solutions Replace the display assembly Replace the system board Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Hard Drive Problem Probable Cause Solutions Hard Drive SolutionsHardware Installation Solutions Hardware Installation Problem Probable Cause SolutionsKeyboard/Numeric Keypad Problem Probable Cause Solutions Keyboard/Numeric Keypad SolutionsMemory Solutions Memory Problem Probable Cause SolutionsPC Card sound effects PC Card SolutionsPC Card Problem Probable Cause Solutions PC card modem or fax card does not work Power Solutions Power Problem Probable Cause SolutionsPrinter Solutions Printer Problem Probable Cause SolutionsTouchPad/Pointing Device Solutions TouchPad/Pointing Device Problem Probable Cause SolutionsContacting Compaq Support Shipping PreparationRemoval & Replacement Required Tools ZIF Connector Cables Hard Drive Ribbon Cable Diskette Drive Ribbon Cable Keyboard Ribbon CableCD/DVD Ribbon Cable Diskette Drive Ribbon Cable CD/DVD Ribbon Cable Keyboard Ribbon CableSpeaker Assembly Cable CD/DVD Ribbon Cable Speaker Assembly Cable Keyboard Ribbon CablePreparing the Notebook for Disassembly Removal Procedures QuikDockBattery Pack Palmrest Cover with TouchPad Presario 1800/1800T Series Presario 1800/1800T Series Keyboard Button Board Cover Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series Internet Switch Board Presario 1800/1800T Series Heat Sink Heatspreader Modem Hard Drive Disconnect the hard drive data cablePresario 1800/1800T Series Presario 1800/1800T Series LCD DisqPlay Module Processor Presario 1800/1800T Series CD, CD-RW, or DVD Drive Presario 1800/1800T Series Presario 1800/1800T Series Display Panel Assembly Presario 1800/1800T Series Presario 1800/1800T Series Upper CPU Cover Fan Assembly Presario 1800/1800T Series Real Time Clock RTC Battery Presario 1800/1800T Series Diskette Drive Presario 1800/1800T Series Voltage Converter Board Speaker Assembly Presario 1800/1800T Series System Board Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series To replace the system board, reverse these procedures Memory Module Presario 1800/1800T Series Parts Catalog Spare Part ItemsBoards Display Assembly Spare Part ItemMass-Storage Devices Miscellaneous Cable Kit Miscellaneous Plastics Kit Miscellaneous Parts Part Numbers & Availability Alphabetical Spares Listing Disqplay Module, See LCD Indicator Module SO Dimm 171815-001 All 170835-004 All US platforms 191298-003

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