HP 18XL381 manual CD and DVD Drive Solutions, Diskette Drive Solutions

Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

CD and DVD Drive Solutions

Some causes and solutions for CD and DVD drive problems are listed in the following table.

	CD or	DVD Drive
Problem	Probable Cause		Solution(s)

CD or DVD drive cannot read a Compact Disc or Digital Versatile Disc.

Disc is upside down or is improperly inserted in the CD or DVD drive.

CD is CD Plus or

Pregap/Track 0 type.

Open the loading tray, lay the compact disc in it (label side up), then close the tray.

Cannot read these type CDs in 24X. Remove the CD.

Diskette Drive Solutions

Some causes and solutions for diskette drive problems are listed in the following table.

	Diskette Drive
Problem	Probable Cause	Solution(s)

Diskette drive cannot	Diskette is write-protected.
write to a diskette.
	Notebook is writing to the
	wrong drive.
	Not enough space is left on
	the diskette.
	Drive error has occured.
	Diskette is not formatted.
Diskette drive cannot	The wrong type of diskette is
read a diskette.	being used.
	Diskette has a bad sector.
	Drive error has occurred.

Disable the diskette’s write-protect feature or use a diskette that is not write-protected.

Check the drive letter in the path statement.

Use another diskette.

Run TEST from the Compaq Diagnostics diskette.

Format the diskette. At the system prompt, enter

FORMAT A:

Use the type of diskette required by the drive.

Copy files to hard drive or another diskette. Reformat bad diskette.

Run TEST from the Compaq Diagnostics diskette.

22 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES