HP 18XL381 manual Troubleshooting without Diagnostics, Before Replacing Parts

Page 54

Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen.

ÄCAUTION: Carefully match the symptoms against the problem described to avoid a misdiagnosis.

ÅWARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.

Select from the following to diagnose and solve problems related to each topic:

Audio

Keyboard/Numeric Keypad

Battery

Memory

CD or DVD Drive

PC Card

Diskette Drive

Power

Display

Printer

Hard Drive

TouchPad

Hardware Installation

 

Before Replacing Parts

Verify that all cables are properly connected to the parts that are to be tested.

Run Setup after connecting external devices.

Verify that all required device drivers are installed.

Verify that all required changes have been made to the CONFIG.SYS file.

Verify that all required changes have been made to the AUTOEXEC.BAT file.

Verify that all printer drivers have been installed for each application.

Check the printer connection.

18 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

Image 54
Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Serial Number Product Description Processor BatteryFeatures XL381 XL390 Display Hard DriveFront of Unit # Description # Description# Description DescriptionModel XL3xx Front Bezel Components Left-Side Components Right-Side Components Underneath the Unit Rear Connectors Optional QuikDock Specifications Specification MetricSystem Interrupts Hardware System FunctionAddress System Function Shipping Configuration System I/O AddressesPresario 1800/1800T Series Memory Address System Function System Expansion Total Memory Board Memory MemorySpecificationValue DisplaySpecification 10.0 GB 12.0 GB Specification 15.0 GB 20.0 GB 32.0 GBSpecification AHr Li-ion SpecificationPin Signal Pin AssignmentsTV-Out Composite Video Connector Modem Connector Game Port Connector QuikDock Connector Battery and Power Management Activation Standby Mode Hibernation Mode Off Mode AutomaticIndicators ManualPower Scheme Always On AC Power Battery PowerPortable Home Laptop Office Desk Default Alarm Settings Setting Low Battery Critical BatteryRebooting After a Lockup Increasing Battery Pack Operating Time Conditioning a Battery Pack Li-ion Enhanced Charge Time Battery PackTroubleshooting Preliminary Steps Clearing the Power-On Password Post Error Messages System Board Failure Probable Cause Recommended ActionSystem Options Not Set Probable Cause Keyboard or System Unit Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Recommended Action Diskette Controller Error Probable CausePrimary Hard Drive 0 Failure Probable Cause Hard Drive Controller Probable CauseCheckup Test View System Information Inspect Diagnostic Error Codes Processor Test Error Codes Error Code Description Recommended ActionMemory Test Error Codes Keyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Presario 1800/1800T Series Audio Test Error Codes Presario 1800/1800T Series Troubleshooting without Diagnostics Before Replacing PartsBattery Pack/Gauge Solutions Solving Minor ProblemsAudio Solutions Audio Problem Probable Cause SolutionReplace the battery pack Replace the RTC battery Presario 1800/1800T Series CD or DVD Drive Problem Probable Cause Solutions CD and DVD Drive SolutionsDiskette Drive Solutions Diskette Drive Problem Probable Cause SolutionsDisplay Solutions Display Problem Probable Cause SolutionsUsing Fn+F7 or Fn+F8 Replace the display assembly Replace the system board Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Hard Drive Problem Probable Cause Solutions Hard Drive SolutionsHardware Installation Solutions Hardware Installation Problem Probable Cause SolutionsKeyboard/Numeric Keypad Problem Probable Cause Solutions Keyboard/Numeric Keypad SolutionsMemory Solutions Memory Problem Probable Cause SolutionsPC Card Solutions PC Card Problem Probable Cause SolutionsPC Card sound effects PC card modem or fax card does not work Power Solutions Power Problem Probable Cause SolutionsPrinter Solutions Printer Problem Probable Cause SolutionsTouchPad/Pointing Device Solutions TouchPad/Pointing Device Problem Probable Cause SolutionsContacting Compaq Support Shipping PreparationRemoval & Replacement Required Tools ZIF Connector Cables Hard Drive Ribbon Cable Diskette Drive Ribbon Cable Keyboard Ribbon CableCD/DVD Ribbon Cable Diskette Drive Ribbon Cable CD/DVD Ribbon Cable Keyboard Ribbon CableSpeaker Assembly Cable CD/DVD Ribbon Cable Speaker Assembly Cable Keyboard Ribbon CablePreparing the Notebook for Disassembly Removal Procedures QuikDockBattery Pack Palmrest Cover with TouchPad Presario 1800/1800T Series Presario 1800/1800T Series Keyboard Button Board Cover Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series Internet Switch Board Presario 1800/1800T Series Heat Sink Heatspreader Modem Hard Drive Disconnect the hard drive data cablePresario 1800/1800T Series Presario 1800/1800T Series LCD DisqPlay Module Processor Presario 1800/1800T Series CD, CD-RW, or DVD Drive Presario 1800/1800T Series Presario 1800/1800T Series Display Panel Assembly Presario 1800/1800T Series Presario 1800/1800T Series Upper CPU Cover Fan Assembly Presario 1800/1800T Series Real Time Clock RTC Battery Presario 1800/1800T Series Diskette Drive Presario 1800/1800T Series Voltage Converter Board Speaker Assembly Presario 1800/1800T Series System Board Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series To replace the system board, reverse these procedures Memory Module Presario 1800/1800T Series Parts Catalog Spare Part ItemsBoards Display Assembly Spare Part ItemMass-Storage Devices Miscellaneous Cable Kit Miscellaneous Plastics Kit Miscellaneous Parts Part Numbers & Availability Alphabetical Spares Listing Disqplay Module, See LCD Indicator Module SO Dimm 171815-001 All 170835-004 All US platforms 191298-003
Related manuals
Manual 14 pages 60.01 Kb