HP 18XL381 manual Hard Drive Solutions, Hardware Installation Solutions

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Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

Hard Drive Solutions

Some causes and solutions for hard drive problems are listed in the following table.

ÄCAUTION: To prevent loss of information, maintain an up-to-date backup of your hard drive in case of errors or failures.

 

Hard Drive

 

Problem

Probable Cause

Solution(s)

 

 

 

Reading hard drive takes an unusually long time after restarting the Notebook.

Hard drive error occurs.

Hard drive does not work.

System entered Hibernation due to low-battery condition and is now exiting from it.

Hard drive has bad sectors or has failed.

Hard drive is not seated properly.

Give the system time to restore the previously saved data to its exact state before Hibernation.

Run Checkup (TEST).

Turn off and unplug the Notebook, remove the battery pack, and remove and then reinstall the hard drive.

Hardware Installation Solutions

The possible cause and some solutions for a hardware installation problem are listed in the following table.

Hardware Installation

Problem

Probable Cause

Solution(s)

 

 

 

A new device is not recognized as part of the system.

Cable(s) of new external device are loose or power cables are unplugged.

Power switch of new external device is not turned on.

Device is not seated properly.

Ensure that all cables are proplerly and securely connected.

Turn off the Notebook, turn on the external device, then turn on the

Notebook to integrate the device with the system.

Turn off the Notebook and reinsert the device.

26 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Serial Number Product Description Processor BatteryFeatures XL381 XL390 Display Hard DriveFront of Unit # Description # Description# Description DescriptionModel XL3xx Front Bezel Components Left-Side Components Right-Side Components Underneath the Unit Rear Connectors Optional QuikDock Specifications Specification MetricSystem Interrupts Hardware System FunctionAddress System Function Shipping Configuration System I/O AddressesPresario 1800/1800T Series Memory Address System Function System Expansion Total Memory Board Memory MemorySpecificationValue DisplaySpecification 10.0 GB 12.0 GB Specification 15.0 GB 20.0 GB 32.0 GBSpecification AHr Li-ion SpecificationPin Signal Pin AssignmentsTV-Out Composite Video Connector Modem Connector Game Port Connector QuikDock Connector Battery and Power Management Activation Standby Mode Hibernation Mode Off Mode AutomaticIndicators ManualPortable Home Laptop Office Desk Power Scheme Always On AC PowerBattery Power Default Alarm Settings Setting Low Battery Critical BatteryRebooting After a Lockup Increasing Battery Pack Operating Time Conditioning a Battery Pack Li-ion Enhanced Charge Time Battery PackTroubleshooting Preliminary Steps Clearing the Power-On Password System Options Not Set Probable Cause Post Error MessagesSystem Board Failure Probable Cause Recommended Action Keyboard or System Unit Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Recommended Action Diskette Controller Error Probable CausePrimary Hard Drive 0 Failure Probable Cause Hard Drive Controller Probable CauseCheckup Test View System Information Inspect Diagnostic Error Codes Memory Test Error Codes Processor Test Error CodesError Code Description Recommended Action Keyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Presario 1800/1800T Series Audio Test Error Codes Presario 1800/1800T Series Troubleshooting without Diagnostics Before Replacing PartsBattery Pack/Gauge Solutions Solving Minor ProblemsAudio Solutions Audio Problem Probable Cause SolutionReplace the battery pack Replace the RTC battery Presario 1800/1800T Series CD or DVD Drive Problem Probable Cause Solutions CD and DVD Drive SolutionsDiskette Drive Solutions Diskette Drive Problem Probable Cause SolutionsUsing Fn+F7 or Fn+F8 Display SolutionsDisplay Problem Probable Cause Solutions Replace the display assembly Replace the system board Backlight brightness cannot be adjusted with Fn+F7 or Fn+F8 Hard Drive Problem Probable Cause Solutions Hard Drive SolutionsHardware Installation Solutions Hardware Installation Problem Probable Cause SolutionsKeyboard/Numeric Keypad Problem Probable Cause Solutions Keyboard/Numeric Keypad SolutionsMemory Solutions Memory Problem Probable Cause SolutionsPC Card sound effects PC Card SolutionsPC Card Problem Probable Cause Solutions PC card modem or fax card does not work Power Solutions Power Problem Probable Cause SolutionsPrinter Solutions Printer Problem Probable Cause SolutionsTouchPad/Pointing Device Solutions TouchPad/Pointing Device Problem Probable Cause SolutionsContacting Compaq Support Shipping PreparationRemoval & Replacement Required Tools ZIF Connector Cables Hard Drive Ribbon Cable Diskette Drive Ribbon Cable Keyboard Ribbon CableCD/DVD Ribbon Cable Diskette Drive Ribbon Cable CD/DVD Ribbon Cable Keyboard Ribbon CableSpeaker Assembly Cable CD/DVD Ribbon Cable Speaker Assembly Cable Keyboard Ribbon CablePreparing the Notebook for Disassembly Removal Procedures QuikDockBattery Pack Palmrest Cover with TouchPad Presario 1800/1800T Series Presario 1800/1800T Series Keyboard Button Board Cover Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series Internet Switch Board Presario 1800/1800T Series Heat Sink Heatspreader Modem Hard Drive Disconnect the hard drive data cablePresario 1800/1800T Series Presario 1800/1800T Series LCD DisqPlay Module Processor Presario 1800/1800T Series CD, CD-RW, or DVD Drive Presario 1800/1800T Series Presario 1800/1800T Series Display Panel Assembly Presario 1800/1800T Series Presario 1800/1800T Series Upper CPU Cover Fan Assembly Presario 1800/1800T Series Real Time Clock RTC Battery Presario 1800/1800T Series Diskette Drive Presario 1800/1800T Series Voltage Converter Board Speaker Assembly Presario 1800/1800T Series System Board Presario 1800/1800T Series Presario 1800/1800T Series Presario 1800/1800T Series To replace the system board, reverse these procedures Memory Module Presario 1800/1800T Series Parts Catalog Spare Part ItemsBoards Display Assembly Spare Part ItemMass-Storage Devices Miscellaneous Cable Kit Miscellaneous Plastics Kit Miscellaneous Parts Part Numbers & Availability Alphabetical Spares Listing Disqplay Module, See LCD Indicator Module SO Dimm 171815-001 All 170835-004 All US platforms 191298-003
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