HP 18XL381 manual Printer Solutions, Printer Problem Probable Cause Solutions

Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

Printer Solutions

If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, the problem is associated with the printer, not the Notebook. To diagnose other printing problems, refer to the printing section of the application documentation.

	Printer
Problem	Probable Cause	Solution(s)

Printer will not turn on.

Printer will not print.

Printer prints garbled information.

The signal cable may not be connected properly, or the printer is unplugged.

Printer is not turned on or is offline.

Paper tray is empty.

The device drivers for the application are not installed.

Printer is set up for a network, but is not connected to the network.

Printer cable is too long, unshielded, or defective.

Correct printer drivers are not installed.

Cable is not connected properly.

Cable is defective.

Make sure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Turn the printer on and set it to online.

Fill the paper tray with paper and set the printer to online.

Refer to the printer documentation to install the correct printer driver.

Connect the printer to the network.

Replace the cable.

Refer to the printer documentation to install the correct printer driver.

Make sure that the printer signal cable is properly connected to the Notebook.

Replace the printer cable and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES TROUBLESHOOTING 31