HP ZT1100 manual Symptom PC card, Video file playback

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Symptom

PC card

Miscellaneous problems.

Data loss.

PC card modem not working.

Video file playback

AVI or MPEG file doesn’t play with two displays.

Resolution or color depth problems when playing an AVI or MPEG file.

Call Center:

Suggestions

Remove and reinsert PC card.

Restart notebook.

Try card in other slot or in another computer.

Check for conflicts or refresh device list in Device Manager. If card requires an IRQ, make sure one is available.

Check HP Notebook web site for installation instructions and information about supported PC cards

(page vi).

Download current drivers from card manufacturer’s web site.

Stop PC card before removing it to avoid data loss.

Disable internal modem.

Before playing, press Fn+F5 to switch to one display. Cannot switch displays after play begins.

If using both displays, video image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings.

Set the resolution or color depth before starting the video file player. You cannot change these settings after play begins.

Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution.

Repair Center: Likely Causes

PC card. PCMCIA socket. Motherboard.

Repair Center:

Comments

Using a flashlight, look for bent pins inside PCMCIA socket.

If both slots have problems, replace motherboard. If only one slot has a problem, try replacing PCMCIA socket.

HP Pavilion zt1100/xz100 Omnibook xt1000

Troubleshooting and Diagnostics 3-19

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Contents HP Pavilion zt1100/xz100 Omnibook xt1000 Edition History Contents Figures Tables Introduction SourceAddress or Number Comments Pavilion zt1100/xz100 and Omnibook xt1000 Series Models Product InformationTechnology Codes Technology code Product nameDetails Front View FeaturesBack View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Main Status Lights Checking the Notebook’s StatusFn Hot Keys Using Fn Hot KeysHot Key EffectResetting the Notebook Resetting the NotebookMultimedia Buttons and Status Panel Using the CD or DVD Player selected modelsSpecifications Hardware SpecificationsAudio System Dimensions Product Information HP Pavilion zt1100/xz100 Omnibook xt1000 Accessory New Accessories Tested Cross-Platform AccessoriesDescription Internal Design Replaceable Module DiagramInfrared Wireless Docking PC card Function Bootup Processor Memory Components UsedFunctional Structure Component RolesPage Removal Cross-Reference Removal and ReplacementDisassembly Flow Disassembly FlowchartRecommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbfRemoval Procedure Removing the BatteryReleasing the Plug-in Module Removing a Plug-In ModuleRemoving the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Tray Reassembly Notes To recover the factory software installation Recovering and Reinstalling SoftwareRemoving the Keyboard Cover Retaining Screws Removing the Keyboard CoverRemoving the Keyboard Cover Reassembly Notes Loosening the Keyboard Retaining Screws Removing the KeyboardDisconnecting the Keyboard Reassembly Notes Removing an Expansion Sdram Module Removing an Sdram ModuleRemoving the System Sdram Module 11. Installing an Expansion Sdram ModuleReplacing Small Parts Replacement ProcedureReplacing Small Parts User-Replaceable Part Cover, mini-PCI Cover, expansionRemoving the Mini-PCI Card HP Authorized Service Providers Only13. Removing the Mini-PCI Card Reassembly Notes 14. Removing the Display Removing the Display Assembly15. Removing the Display Reassembly Notes Removing Display Assembly Components 16. Removing Display Assembly Components Reassembly Notes Removing the Fan and Heatsink 17. Removing the Fan and Heatsink 18. Installing a New Thermal Pad Removing the CPU Module 19. Removing the CPU Module Reassembly Notes Removing the Top Case 20. Removing the Top Case Retaining Screws 21. Removing the Top Case Reassembly Notes Removing the Hinge Saddles 22. Removing the Hinge Saddles Reassembly Notes Removing the Motherboard or Bottom Case When Installing a New Motherboard23. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Replacing the Bottom Case Installation Procedure26. Example of Serial Number Label Installing a New Serial Number LabelRemoving Notebook Components Removing Notebook ComponentsAdditional Steps PCA, USB Additional Steps Page Troubleshooting and Diagnostics Basic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Page Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions Power/Battery Call Center SuggestionsRepair Center Likely Causes Battery does not charge AC adapter does not power notebook Repair Center Likely Causes Repair Center Comments Standby/resumeDark display, no light White display Erratic display Back up drive immediately Was notebook or drive dropped? Files are corrupted Keyboard Call Center Suggestions General problems Click button does not work Modem Mini-PCI card. Motherboard Printing One-Touch button problemsUse Windows Search to locate computer on network Wireless Video file playback Symptom PC cardPage Clock loses time Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-Diagtools Parallel Loopback Connector Interpreting the Results Insyde MobilePRO Bios Post Beep Codes and Messages Power-On Self-TestBeep Code MessageSycard PCCtest 450/460 CardBus Card Optional Sycard PCCtest CommandsZt1100/xz100/xt1000 technology code IB Slot Pcmcia PC Card 16-bit test CardBus 32-bit testBios Configuration Utility Running the Bios configuration utilityBios Configuration Menus and Parameters Updating the Notebook’s Bios Security MenuExit Menu Replaceable Parts Exploded View Part Number Replaceable Parts for the Pavilion zt1100/xz100 SeriesExchange Part Number User ReplReplaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts for the Omnibook xt1000 Series Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000 Description Part Number Exchange User Repl Page Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Type of Imperfection Electrical Imperfections TFT LCD Guidelines 14.1/15.0-in XGAImperfections Not Allowed Mechanical ImperfectionsPage Page QJOLVK3ULQWHGLQ7DLZDQ