HP BOOK XE4500 manual Suggestions for Troubleshooting, Scope of Diagnostic Tools

Page 69

Suggestions for Troubleshooting

Table 3-2. Scope of Diagnostic Tools

Function	e-Diagtools	Power-On	Sycard	WMI/	BIOS Setup
		Self-Test	PCCtest 450	Toptools
				(if installed)
Bootup		Tests		Describes	Configures
Processor		Tests		Describes
Memory	Tests	Tests		Describes	Describes
Fan	Tests
Batteries		Tests (CMOS		Describes
		battery only)
Display	Tests			Describes	Configures
Hard disk	Tests	Tests		Describes	Configures
Floppy drive	Tests*	Tests		Describes	Configures
Keyboard	Tests	Tests		Describes
Audio	Tests
Serial	Tests*			Describes	Configures
Parallel	Tests			Describes	Configures
LAN	Tests			Describes	Configures
Modem					Configures
Wireless					Configures
Infrared				Describes	Configures
PS/2 port	Tests†				Configures
USB				Describes	Configures
Port replicator
PCMCIA	Tests		Tests	Describes
IEEE 1394	Tests
AC adapter				Status

* Test might be available only on certain units.

† Use an external keyboard to exercise the port. Run the external 101-key test.

HP Omnibook XE4100/XE4500

Troubleshooting and Diagnostics

3-5

Image 69

Contents HP Omnibook XE4100 HP Omnibook XE4500 Edition History Contents Replaceable Parts Reference Information Figures Tables Source Address or Number Comments IntroductionPage Omnibook XE4100/XE4500 Notebooks Product InformationProduct Comparisons Omnibook XE4100/XE4500- Front View FeaturesOmnibook XE4100/XE4500- Back View Omnibook XE4100/XE4500- Bottom View Activating Power Modes OperationTurning the Notebook On and Off Checking the Status of the Notebook Main Status Lights front of notebookKeyboard Status Lights Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookOmnibook X4100 and XE4500 Specifications SpecificationsSecurity Features Wireless LANAudio System KeyboardMajor ICs Omnibook XE4500 Omnibook XE4100, XE4500 Accessories Internal Design Replaceable Module DiagramFunctional Structure Description Page Removal Cross-Reference Removal and ReplacementRequired Equipment Recommended Screw Torque ValuesScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removing an Sdram Module Reassembly NotesRemoving the Mini-PCI Card Reassembly Notes Removing the Wireless LAN Mini-PCI CardRemoving the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts User-Replaceable Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard User-Replaceable Removing the Switchboard PCA11. Removing the CD/DVD Drive Removing the CD/DVD DriveHP Authorized Service Providers Only Removing the Display Assembly12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA 16. Removing the Heatsink with Fan Removing the Heatsink with FanReassembly Notes 17. Removing the CPU Module Removing the CPU ModuleReassembly Notes Removing the Motherboard 18. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label21. Removing a Pcmcia Door 20. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC22. Boot-Block Jumper Using a Bios Floppy DiskRemoving Omnibook XE4100/XE4500 Components Removing Other ComponentsPanel, wireless Component Removal Procedure Additional Steps Guide, HDDAntennas wireless PCA, switchboardSupport by Authorized Service Providers ASP Support OptionsSerial Number Label ASP Support Status Basic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsPower Standby/resume Display Use Recovery CDs to Keyboard Touch pad Serial/Parallel/USB Infrared One-Touch button Problems MotherboardMiscellaneous Accessories Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-Diagtools Interpreting the Results Post Terminal-Error Beep Codes Power-On Self-TestTest 8742 Keyboard Controller on motherboard Build Mptable for multi-processor boards Message Description Post Messages02F4 Eisa Cmos not writeable Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsUsing WMI Installing the WMI PackageUninstalling the WMI Package Windows Management Instrumentation WMIRunning the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters Main Menu Description DefaultSystem Devices Menu Description Default Updating the Notebook’s BiosSecurity Menu Description Default Boot Menu Description DefaultReplaceable Parts Exploded View Omnibook Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Part Number Reference Accessory Replaceable PartsHP Omnibook XE4100/XE4500 Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Page Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections Omnibook XE4100/XE4500 LCD GuidelinesService Notes and Obsolete Parts Page Part Number F4640-90024