HP BOOK XE4500 manual Running e-Diagtools

Page 82

Running e-Diagtools

The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for different versions of e-Diagtools.

1.Click Start, Turn Off Computer (or Shut Down), Restart.

2.When the HP logo appears, press F10 to start the diagnostic test.

The first time you run the program, you are prompted to select the language for the program.

3.When the menu appears, press F2 to run e-Diagtools.

4.When the Configuration Description appears, check the list of detected hardware.

5.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

6.If you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit e-Diagtools.

7.Optional: run the advanced tests. Press F2 to open the advanced test screen.

8.Use the arrow keys and ENTER to select the test you want to run. Tests are listed only for detected hardware.

9.Press F2 to run the selected tests and add the results to the Support Ticket.

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

12.Optional: open the Support Ticket. In Windows, click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

3-18 Troubleshooting and Diagnostics

HP Omnibook XE4100/XE4500

Image 82

Contents HP Omnibook XE4100 HP Omnibook XE4500 Edition History Contents Replaceable Parts Reference Information Figures Tables Introduction Source Address or Number CommentsPage Product Information Omnibook XE4100/XE4500 NotebooksProduct Comparisons Features Omnibook XE4100/XE4500- Front ViewOmnibook XE4100/XE4500- Back View Omnibook XE4100/XE4500- Bottom View Operation Activating Power ModesTurning the Notebook On and Off Main Status Lights front of notebook Checking the Status of the NotebookKeyboard Status Lights Fn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications Omnibook X4100 and XE4500 SpecificationsAudio System Wireless LANSecurity Features KeyboardMajor ICs Omnibook XE4500 Omnibook XE4100, XE4500 Accessories Replaceable Module Diagram Internal DesignFunctional Structure Description Page Removal and Replacement Removal Cross-ReferenceRecommended Screw Torque Values Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flowchart Disassembly FlowRemoving the Battery Removal ProcedureRemoving an Sdram Module Reassembly Notes Removing a Sdram ModuleRemoving the Wireless LAN Mini-PCI Card Removing the Mini-PCI Card Reassembly NotesRemoving the Hard Disk Drive Removing the Hard Disk DriveRecovering the Factory Software Removing the Hard Disk Drive TrayReplacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard Removing the Switchboard PCA User-ReplaceableRemoving the CD/DVD Drive 11. Removing the CD/DVD DriveRemoving the Display Assembly HP Authorized Service Providers Only12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA Removing the Heatsink with Fan 16. Removing the Heatsink with FanReassembly Notes Removing the CPU Module 17. Removing the CPU ModuleReassembly Notes Removing the Motherboard 18. Removing the Motherboard Wireless Models Only Reassembly ProcedurePage Installing a New Serial Number Label Replacing Components on a Bottom Case20. Replacing the Antennas Replacing a Pcmcia Door 21. Removing a Pcmcia DoorRepairing the Bios IC Using e-DiagTools for WindowsUsing a Bios Floppy Disk 22. Boot-Block JumperRemoving Other Components Removing Omnibook XE4100/XE4500 ComponentsAntennas wireless Component Removal Procedure Additional Steps Guide, HDDPanel, wireless PCA, switchboardASP Support Options Support by Authorized Service ProvidersSerial Number Label ASP Support Status Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupPower Standby/resume Display Use Recovery CDs to Keyboard Touch pad Serial/Parallel/USB Infrared Motherboard One-Touch button ProblemsMiscellaneous Accessories Diagtools Diagnostic Program Diagnostic ToolsUpdating e-Diagtools Running e-Diagtools Interpreting the Results Power-On Self-Test Post Terminal-Error Beep CodesTest 8742 Keyboard Controller on motherboard Build Mptable for multi-processor boards Post Messages Message Description02F4 Eisa Cmos not writeable Sycard PCCtest Commands Sycard PCCtest 450/460 PC Card OptionalUninstalling the WMI Package Installing the WMI PackageUsing WMI Windows Management Instrumentation WMIBios Setup Menus and Parameters Bios Setup UtilityRunning the Bios Setup Utility Main Menu Description DefaultSecurity Menu Description Default Updating the Notebook’s BiosSystem Devices Menu Description Default Boot Menu Description DefaultReplaceable Parts Exploded View Omnibook Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Accessory Replaceable Parts Part Number ReferenceHP Omnibook XE4100/XE4500 Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Replaceable Parts HP Omnibook XE4100/XE4500 HP Omnibook XE4100/XE4500 Replaceable Parts Page Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement Omnibook XE4100/XE4500 LCD Guidelines Mechanical ImperfectionsService Notes and Obsolete Parts Page Part Number F4640-90024