Symptom | Call Center: | Repair Center: | Repair Center: |
| Suggestions | Likely Causes | Comments |
Wireless |
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General problems. | Check TCP/IP setup in | Make sure all cables are | |
| Control Panel. | Antenna PCAs. | properly connected to mini- |
| Check SSID, channel, and | Motherboard. | PCI card and motherboard. |
| encryption settings. |
| Check for damaged coaxial |
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| cables or connectors. |
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problems |
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Buttons not working | Make sure correct | Keyboard cover. |
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properly. | applications are associated | Switchboard PCA. |
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| with buttons in | Motherboard. |
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| tab of Keyboard in Control |
| |
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| |
| Panel. |
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Make sure Onscreen Display |
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| |
does not appear | is enabled in |
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when button is | of Keyboard in Control Panel. |
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pressed. |
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PCMCIA |
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General problems. | Restart notebook. | PCMCIA socket. | Using a flashlight, look for |
| Try card in another computer. | Motherboard. | bent pins inside the PCMCIA |
| If card requires an IRQ, make |
| socket. |
|
| For model XE4500, if only | |
| sure one is available. |
| |
| In Device Manager, refresh |
| one slot is affected, replace |
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| PCMCIA socket. If both slots | |
| device list and check for |
| |
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| are affected, replace | |
| conflicts. |
| |
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| motherboard. | |
| Download current drivers |
| |
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| |
| from card manufacturer’s |
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| web site. |
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AC adapter |
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Does not power | Make sure AC adapter has | AC adapter. | AC adapter cannot be |
notebook. | correct power rating. | Motherboard. | repaired and must be |
| Try another AC adapter, if |
| replaced. |
| available. |
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Motherboard |
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Evidence of spilled |
|
| Declared to be caused by |
liquid. |
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| customer abuse. |
Bent or broken |
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| Declared to be caused by |
connectors, or burnt |
|
| customer abuse. |
component. |
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Motherboard |
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| Declared to be caused by |
cracked. |
|
| customer abuse. |
Miscellaneous |
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Clock loses time | Plug in AC adapter for 24 | CMOS battery. | Charge CMOS battery. |
| hours to charge CMOS | Motherboard. |
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| battery. |
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Notebook gets | Always set notebook on a flat | Heatsink. | Check heatsink for damage |
abnormally hot. | surface, so air can flow freely |
| or proper fan operation. |
| around and underneath it |
| Check thermal contact |
| Make sure air vents are not |
| between CPU and heatsink. |
| blocked. |
| Replace thermal pad if |
| Games and other programs |
| needed. |
| that drive CPU usage toward |
|
|
| 100% can contribute. |
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HP Omnibook XE4100/XE4500 | Troubleshooting and Diagnostics |