HP BOOK XE4500 manual Keyboard

Symptom	Call Center:	Repair Center:	Repair Center:
	Suggestions	Likely Causes	Comments
CD/DVD drive
Particular CD or	Check disk for proper
DVD not playing	insertion, dirt, or damage.
properly.	Clean with soft cloth or
	replace as needed.
	If CD was created on CD-RW
	drive, try using HP certified
	media. Read and write
	quality can vary for other
	media.
Cannot read any	Restart notebook.	CD/DVD drive.
CD or DVD.	Make sure CD/DVD drive is
	installed properly.
DVD movie stops	DVD may be double-sided.
playing.	Movie may be paused. Press
	Play button.
Region Code error.	DVDs contain embedded
	regional codes that prevent
	them from playing outside
	region in which they are sold.
	This error occurs when trying
	to play DVD intended for
	different region.
	Important: Most DVD drives		HP warranty does not cover
	allow region code to be		expense of correcting this
	changed only a limited		situation.
	number of times (usually no
	more than four). When this
	limit is reached, last change
	is hard-coded on DVD drive,
	and is permanent. Refer to
	DVD player software help for
	details.
“System Error:	Make sure disk is clean,	CD/DVD drive.	Make sure CD/DVD drive is
Unable to read	undamaged, and inserted	Motherboard.	installed properly.
drive” message.	correctly. Clean with soft
	cloth or replace as needed.
	Wait 5 to 10 seconds after
	closing tray before pressing
	Play.
	Restart notebook.
No DVD or CD-RW	If software was removed, use
software on	the Recovery CDs to reinstall
notebook.	factory software.
All DVD play is	Some DVDs include software
erratic.	called “PC Friendly”. This
	software can cause errors or
	erratic play. If needed,
	uninstall PC Friendly and
	restart notebook.
Keyboard
Some or all keys do	Check settings in Control	Keyboard.	Try reinserting ribbon cable
not work properly.	Panel.	Motherboard.	in connector on motherboard.

HP Omnibook XE4100/XE4500 Troubleshooting and Diagnostics 3-11