HP 20-k121us Mobile, 20-k127cl Mobile, 20-k014us Mobile manual Creating HP Recovery media

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choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

●HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.

●To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

●If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

●Be sure that the computer is connected to AC power before you begin creating the recovery media.

●The creation process can take up to an hour or more. Do not interrupt the creation process.

●If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1.From the Start screen, type recovery, and then select HP Recovery Manager.

2.Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 43.

40 Chapter 10 Backing up, restoring, and recovering

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Performing routine maintenance Wireless connection problems Vii Input power Operating specifications Starting right Best practicesFun things to do Resource Contents More HP resourcesMore HP resources Getting to know your computer Finding your hardware and software informationFront Locating hardwareRight side Right sideEnvironmental Notices Left side Back TopBottom LabelsIdentifying the labels Connecting to a network Connecting to a wireless networkUsing the wireless controls Using an Internet service providerSetting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Connecting to a wired network Connecting to a local area network LANEnjoying entertainment features Volume controlUsing the webcam Using audioUsing video Connecting headphonesUsing Beats Audio Accessing Beats AudioNavigating using the keyboard and pointing devices Using touch screen gesturesOne-finger slide Tapping ScrollingPinching/stretching Rotating select models onlyEdge swipes Right-edge swipe Left-edge swipeTop-edge swipe and bottom-edge swipe Using the keyboard Fn keyUsing the action keys Icon Key DescriptionUsing Microsoft Windows 8 shortcut keys Using the integrated numeric keypadNum lock key Managing power Initiating Sleep and HibernationIntel Rapid Start Technology select models only Manually initiating and exiting SleepSetting password protection on wakeup HP CoolSense select models onlyManually initiating and exiting Hibernation Shutting down turning off the computer Using a USB device Managing and sharing informationConnecting a USB device Removing a USB deviceInserting and removing a memory card Performing routine maintenance Using Disk CleanupUsing Disk Defragmenter Maintaining peak performanceCleaning your computer Cleaning productsCleaning procedures Using security measures Setting Windows passwordsSetting Setup Utility Bios passwords Using Internet security softwareInstalling software updates Installing Windows updatesUpdating software Starting Setup Utility Bios Updating the BiosDetermining the Bios version Using HP PC Hardware Diagnostics Uefi Downloading a Bios updateDownloading HP PC Hardware Diagnostics Uefi to a USB device Diagnostic section, click HP Uefi Support EnvironmentBacking up, restoring, and recovering Creating recovery media and backupsCreating HP Recovery media Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall WindowsRecovering using HP Recovery Manager Using the HP Recovery partition select models onlyWhat you need to know Removing the HP Recovery partition Using HP Recovery media to recoverChanging the computer boot order Page Troubleshooting Wireless connection problemsCannot connect to a Wlan Cannot connect to a preferred networkCannot connect to the wireless router Current network security codes are unavailablePower problems Hard drive errorNetwork status icon is not displayed Computer will not turn on or startDisplay problems Keyboard and mouse problemsComputer is not responding Computer shuts down unexpectedlyPage Audio problems No sound is producedSoftware problems Specifications Input powerOperating specifications Electrostatic Discharge Bios Index
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