HP 20-k014ca Mobile, 20-k127cl Mobile, 20-k014us Mobile, 20-k120us Mobile manual Restore and recovery

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Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

●If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.

●If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions.

●If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type h, and then select Help and Support.

●If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See Using Windows Refresh for quick and easy recovery on page 42.

●If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows.

For more information, see Remove everything and reinstall Windows on page 42.

●If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 43.

●If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created. For more information, see Recovering using HP Recovery Manager on page 43. If you have not already created recovery media, see Creating HP Recovery media on page 40.

●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 43.

●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition on page 44.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Performing routine maintenance Wireless connection problems Vii Input power Operating specifications Best practices Starting rightFun things to do More HP resources Resource ContentsMore HP resources Finding your hardware and software information Getting to know your computerFront Locating hardwareRight side Right sideEnvironmental Notices Left side Top BackLabels BottomIdentifying the labels Connecting to a wireless network Connecting to a networkUsing the wireless controls Using an Internet service providerConfiguring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Connecting to a local area network LAN Connecting to a wired networkVolume control Enjoying entertainment featuresUsing the webcam Using audioConnecting headphones Using videoUsing Beats Audio Accessing Beats AudioUsing touch screen gestures Navigating using the keyboard and pointing devicesOne-finger slide Scrolling TappingRotating select models only Pinching/stretchingEdge swipes Left-edge swipe Right-edge swipeTop-edge swipe and bottom-edge swipe Fn key Using the keyboardIcon Key Description Using the action keysUsing the integrated numeric keypad Using Microsoft Windows 8 shortcut keysNum lock key Initiating Sleep and Hibernation Managing powerIntel Rapid Start Technology select models only Manually initiating and exiting SleepHP CoolSense select models only Setting password protection on wakeupManually initiating and exiting Hibernation Shutting down turning off the computer Managing and sharing information Using a USB deviceRemoving a USB device Connecting a USB deviceInserting and removing a memory card Using Disk Cleanup Performing routine maintenanceUsing Disk Defragmenter Maintaining peak performanceCleaning products Cleaning your computerCleaning procedures Setting Windows passwords Using security measuresUsing Internet security software Setting Setup Utility Bios passwordsInstalling software updates Installing Windows updatesUpdating software Updating the Bios Starting Setup Utility BiosDetermining the Bios version Downloading a Bios update Using HP PC Hardware Diagnostics UefiDiagnostic section, click HP Uefi Support Environment Downloading HP PC Hardware Diagnostics Uefi to a USB deviceCreating recovery media and backups Backing up, restoring, and recoveringCreating HP Recovery media Restore and recovery Remove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryUsing the HP Recovery partition select models only Recovering using HP Recovery ManagerWhat you need to know Using HP Recovery media to recover Removing the HP Recovery partitionChanging the computer boot order Page Wireless connection problems TroubleshootingCannot connect to a Wlan Cannot connect to a preferred networkCurrent network security codes are unavailable Cannot connect to the wireless routerHard drive error Power problemsNetwork status icon is not displayed Computer will not turn on or startKeyboard and mouse problems Display problemsComputer is not responding Computer shuts down unexpectedlyPage No sound is produced Audio problemsSoftware problems Input power SpecificationsOperating specifications Electrostatic Discharge Index Bios
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