HP 20-k014us Mobile, 20-k127cl Mobile Recovering using HP Recovery Manager, What you need to know

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3.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4.Scroll the right-side choices down to display Remove everything and reinstall Windows.

5.Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media on page 40.

Using HP Recovery media, you can choose from one of the following recovery options:

●System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

●Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.

●Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know

●HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

●Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

●HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media on page 40.

●To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media on page 40.

●If the HP Recovery media does not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

Restore and recovery 43

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Performing routine maintenance Wireless connection problems Vii Input power Operating specifications Starting right Best practicesFun things to do More HP resources Resource ContentsMore HP resources Locating hardware Getting to know your computerFinding your hardware and software information FrontRight side Right sideEnvironmental Notices Left side Top BackBottom LabelsIdentifying the labels Using an Internet service provider Connecting to a networkConnecting to a wireless network Using the wireless controlsSetting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Connecting to a local area network LAN Connecting to a wired networkUsing audio Enjoying entertainment featuresVolume control Using the webcamAccessing Beats Audio Using videoConnecting headphones Using Beats AudioNavigating using the keyboard and pointing devices Using touch screen gesturesOne-finger slide Scrolling TappingPinching/stretching Rotating select models onlyEdge swipes Left-edge swipe Right-edge swipeTop-edge swipe and bottom-edge swipe Fn key Using the keyboardIcon Key Description Using the action keysUsing the integrated numeric keypad Using Microsoft Windows 8 shortcut keysNum lock key Manually initiating and exiting Sleep Managing powerInitiating Sleep and Hibernation Intel Rapid Start Technology select models onlySetting password protection on wakeup HP CoolSense select models onlyManually initiating and exiting Hibernation Shutting down turning off the computer Managing and sharing information Using a USB deviceRemoving a USB device Connecting a USB deviceInserting and removing a memory card Maintaining peak performance Performing routine maintenanceUsing Disk Cleanup Using Disk DefragmenterCleaning your computer Cleaning productsCleaning procedures Setting Windows passwords Using security measuresInstalling Windows updates Setting Setup Utility Bios passwordsUsing Internet security software Installing software updatesUpdating software Starting Setup Utility Bios Updating the BiosDetermining the Bios version Downloading a Bios update Using HP PC Hardware Diagnostics UefiDiagnostic section, click HP Uefi Support Environment Downloading HP PC Hardware Diagnostics Uefi to a USB deviceCreating recovery media and backups Backing up, restoring, and recovering Creating HP Recovery media Restore and recovery Remove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryRecovering using HP Recovery Manager Using the HP Recovery partition select models onlyWhat you need to know Removing the HP Recovery partition Using HP Recovery media to recoverChanging the computer boot order Page Cannot connect to a preferred network TroubleshootingWireless connection problems Cannot connect to a WlanCurrent network security codes are unavailable Cannot connect to the wireless routerComputer will not turn on or start Power problemsHard drive error Network status icon is not displayedComputer shuts down unexpectedly Display problemsKeyboard and mouse problems Computer is not respondingPage No sound is produced Audio problemsSoftware problems Specifications Input powerOperating specifications Electrostatic Discharge Index Bios
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