HP 20-k127cl Mobile, 20-k014us Mobile manual Using Windows Refresh for quick and easy recovery

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Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.

2.Click Settings.

3.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4.Scroll the right-side choices down to display Refresh your PC without affecting your files.

5.Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1.Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2.Choose your keyboard layout.

3.Select Troubleshoot from the boot options menu.

4.Select Reset your PC, and then follow the on-screen instructions. To use the Start screen:

1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.

2.Click Settings.

42 Chapter 10 Backing up, restoring, and recovering

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Performing routine maintenance Wireless connection problems Vii Input power Operating specifications Fun things to do Starting rightBest practices Resource Contents More HP resourcesMore HP resources Front Getting to know your computerFinding your hardware and software information Locating hardwareRight side Right sideEnvironmental Notices Left side Back TopIdentifying the labels BottomLabels Using the wireless controls Connecting to a networkConnecting to a wireless network Using an Internet service providerProtecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Connecting to a wired network Connecting to a local area network LANUsing the webcam Enjoying entertainment featuresVolume control Using audioUsing Beats Audio Using videoConnecting headphones Accessing Beats AudioOne-finger slide Navigating using the keyboard and pointing devicesUsing touch screen gestures Tapping ScrollingEdge swipes Pinching/stretchingRotating select models only Right-edge swipe Left-edge swipeTop-edge swipe and bottom-edge swipe Using the keyboard Fn keyUsing the action keys Icon Key DescriptionUsing Microsoft Windows 8 shortcut keys Using the integrated numeric keypadNum lock key Intel Rapid Start Technology select models only Managing powerInitiating Sleep and Hibernation Manually initiating and exiting SleepManually initiating and exiting Hibernation Setting password protection on wakeupHP CoolSense select models only Shutting down turning off the computer Using a USB device Managing and sharing informationConnecting a USB device Removing a USB deviceInserting and removing a memory card Using Disk Defragmenter Performing routine maintenanceUsing Disk Cleanup Maintaining peak performanceCleaning procedures Cleaning your computerCleaning products Using security measures Setting Windows passwordsInstalling software updates Setting Setup Utility Bios passwordsUsing Internet security software Installing Windows updatesUpdating software Determining the Bios version Starting Setup Utility BiosUpdating the Bios Using HP PC Hardware Diagnostics Uefi Downloading a Bios updateDownloading HP PC Hardware Diagnostics Uefi to a USB device Diagnostic section, click HP Uefi Support EnvironmentBacking up, restoring, and recovering Creating recovery media and backupsCreating HP Recovery media Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall WindowsWhat you need to know Recovering using HP Recovery ManagerUsing the HP Recovery partition select models only Changing the computer boot order Removing the HP Recovery partitionUsing HP Recovery media to recover Page Cannot connect to a Wlan TroubleshootingWireless connection problems Cannot connect to a preferred networkCannot connect to the wireless router Current network security codes are unavailableNetwork status icon is not displayed Power problemsHard drive error Computer will not turn on or startComputer is not responding Display problemsKeyboard and mouse problems Computer shuts down unexpectedlyPage Audio problems No sound is producedSoftware problems Operating specifications SpecificationsInput power Electrostatic Discharge Bios Index
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