HP 800 G1 manual Support, Certain typed symbols do not appear correct Cause Solution

Page 106

High pitched noise coming from inside a flat panel monitor.

Cause

Solution

 

 

Brightness and/or contrast settings are too high.

Lower brightness and/or contrast settings.

 

 

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).

Cause

Solution

 

 

 

Flat panel monitor’s internal digital conversion circuits may be

1.

Select the monitor’s Auto-Adjustment option in the

unable to correctly interpret the output synchronization of the

 

monitor’s on-screen display menu.

graphics card.

2.

Manually synchronize the Clock and Clock Phase on-

 

 

 

screen display functions. To download a SoftPaq that will

 

 

assist you with the synchronization, go to the following

 

 

Web site, select the appropriate monitor, and download

 

 

either SP32347 or SP32202: http://www.hp.com/

 

 

support

 

 

Graphics card is not seated properly or is bad (some models).

1. Reseat the graphics card.

 

2.

Replace the graphics card.

 

 

 

Certain typed symbols do not appear correct.

Cause

Solution

The font you are using does not support that particular symbol.

Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document.

In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map.

In Windows 8, on the Start screen, type ch, and then select Character Map from the list of applications.

98

Chapter 8 Troubleshooting Without Diagnostics

Image 106
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsElectrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Tools and software RequirementsScrews Cables and connectorsDiagnostics software Tamper-resistant T-15 wrench Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableIllustrated parts catalog Illustrated parts catalogDescription Spare part number Stand Power supply, 65WKeyboards Misc parts Item Description Spare part numberDescription Spare part number Wlan modules CablesMouse Sequential Part Number Listing DrivesSpare part Description Number Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel SODIMMs MemoryDDR3-SDRAM SODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityConfiguration Computer Setup-StorageOption Description Device Shortcut to Temporarily Override Boot Order Removable Media BootBoot Order Storage Options Sata EmulationComputer Setup-Security Slot Security Network BootMaster Boot Record System IDsSystem Security Secure Boot DriveLock SecurityHardware Power Computer Setup-PowerOption Description OS Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBus Options Bios Power-OnOnboard Devices Device OptionsOption ROM Launch Connected BiosOperations PolicyNetwork Recovering the Configuration SettingsUpdate Bios via Ethernet ConnectionWhy run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or rear cover Cause Solution Advanced Device OptionsAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click RunProcessor fan or other system fan spins. If the fan 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsStorage Boot Order list Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause Solution4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Explorer from the list of applications. Expand Computer Blank screen no video Cause Solution Solving Display Problems5Solving Display Problems Select Adjust screen resolutionSolving Display Problems Image is not centered Cause Solution Dim characters Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Device Security System AudioLine-in jack is not functioning properly Cause Solution 100 Troubleshooting Without DiagnosticsControl Panel, and then select Device Manager 7Solving Printer Problems Solving Printer ProblemsControl Panel , and then select Device Manager Printer prints garbled information Cause Solution 102 Troubleshooting Without DiagnosticsPrinter will not turn on Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems 103 Solving Keyboard and Mouse Problems8Solving Keyboard Problems 104 Troubleshooting Without Diagnostics 9Solving Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems 105 Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause Solution11Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause SolutionOut of memory error Cause Solution 112 Troubleshooting Without Diagnostics12Solving Memory Problems Memory count during Post is wrong Cause SolutionPoor performance is experienced Cause Solution Solving Processor Problems13Solving Processor Problems Cause Solution14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems114 Troubleshooting Without Diagnostics Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution15Solving USB Flash Drive Problems Solving USB Flash Drive Problems116 Troubleshooting Without Diagnostics USB flash drive not found identified Cause SolutionSolving Front Panel Component Problems 117 Solving Front Panel Component ProblemsAre set to Enabled in Security USB Security Unable to connect to the Internet Cause Solution Solving Internet Access Problems118 Troubleshooting Without Diagnostics Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damagedContacting Customer Support Restoring and recovering in Windows Backup and RecoverySystem Restore System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Save Changes and Exit. Reenter Change Storage Storage OptionsSata Emulation to IDE, and select File Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonJapanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements 149 Country-specific requirementsCountry Accrediting Agency Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Approximate Weight SpecificationsAppendix D Specifications Temperature Range155 Power SupplyMax Operating Power Maximum Altitude unpressurizedIndex CmosFan Front bezel Heat sink Hard drive ResettingConnectors on system board Preparing to disassemble
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.