HP 800 G1 manual

Page 161

9.Move the arrow to pick Clear Secure boot keys in the Key Management section.

10.Use the spacebar key to choose clear.

11.Press F10 to accept changes.

12.From the main menu, select File > Save Changes and Exit.

13.Enter the F10 Setup Utility.

14.If the Ownership Tag or Asset Tag is set, manually clear it under Security > System IDs.

15.From the main menu, select File > Save Changes and Exit.

16.To clear the Setup and/or Power-On passwords if set, enter the F10 Setup Utility, and then go to the Security menu.

17.Select Password Options if available.

18.Disable the Stringent Password setting if present and enabled.

19.Press F10 to accept the changes, and select Save Changes and Exit.

20.Shut down the computer, remove the power cord, and then remove the access panel.

21.Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it.

22.Remove the AC power, wait 10 seconds until the unit AC power drains out, then press the CMOS button. This is typically a yellow push button (labeled CMOS).

23.Replace the access panel and AC power cord, and then turn the computer on. The passwords are now cleared and all other user-configurable, non-volatile memory settings are reset to their factory default values.

24.Enter the F10 Setup Utility.

25.Select File > Default Setup > Restore Factory Settings as Default. This action resets settings back to their factory defaults.

26.Select File > Apply Defaults and Exit.

27.Shut down the computer, remove the AC power cord, and then place the green jumper back on header E49.

28.Replace the access panel and power cord.

If Absolute Persistence is enabled on the computer, see the service provider for instruction to disable the feature.

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Contents Maintenance & Service Guide Product notice Maintenance & Service GuideIii Safety warning noticeIv Safety warning notice Table of contents  Misc parts Cables Drives Sequential Part Number ListingDownloading HP PC Hardware Diagnostics to a USB device Why run HP PC Hardware Diagnostics UefiViii Backup and Recovery 122Standard configuration features Product featuresFront panel components Product featuresRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updatesElectrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Tools and software RequirementsDiagnostics software Tamper-resistant T-15 wrench Cables and connectorsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Smart ATA drives Sata hard drive cablesCable management Sata data cableIllustrated parts catalog Illustrated parts catalogKeyboards Power supply, 65WDescription Spare part number Stand Item Description Spare part number Misc partsMouse CablesDescription Spare part number Wlan modules Spare part Description Number DrivesSequential Part Number Listing Thermal material Illustrated parts catalog Preparing to disassemble the computer Removal and Replacement ProceduresDescription Spare part number Access panel 768428-001 Access panelChanging from desktop to tower configuration Description Spare part number Hard drivePage Page Page Description Spare part number Speaker 762420-001 SpeakerPage Front bezel DDR3-SDRAM SODIMMs MemorySODIMMs Description System Board Label Socket Color Populating Sodimm socketsInstalling SODIMMs Page Page Replacing the battery Type Type Description Spare part number Heat sink 768426-001 Heat sinkProcessor Carefully lift the processor from the socket Processor Description Spare part number Fan 768424-001 FanDrive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System boards for use in ProDesk 600 models System boardUpdating Smbios Information Setup Field Name Comment Label System ID SetupDescription Spare part number Wlan antennas 768432-001 Wlan antennasPage Page Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Computer Setup-FileOption Description Device Computer Setup-StorageConfiguration Boot Order Removable Media BootShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Master Boot Record Network BootSlot Security System IDsSystem Security DriveLock Security Secure BootOption Description OS Power Computer Setup-PowerHardware Power ManagementOption Heading Power-On Options Computer Setup-AdvancedOnboard Devices Bios Power-OnBus Options Device OptionsOperations Connected BiosOption ROM Launch PolicyUpdate Bios via Recovering the Configuration SettingsNetwork Ethernet ConnectionHow to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelCannot remove computer cover or rear cover Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsRun Go to Start All Programs AccessoriesAll apps icon Under Windows System, click RunProcessor fan or other system fan spins. If the fan Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems Some models, is set to the appropriate voltage. Proper 3Solving Hard Drive Problems Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Advanced Power-On OptionsStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Device ConfigurationCan not write to the media card Cause Solution Solving Media Card Reader Problems4Solving Media Card Reader Problems Explorer from the list of applications. Expand Computer 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Select Adjust screen resolutionSolving Display Problems Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Support Certain typed symbols do not appear correct Cause Solution6Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System AudioControl Panel, and then select Device Manager 100 Troubleshooting Without DiagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving Printer Problems7Solving Printer Problems Printer will not turn on Cause Solution 102 Troubleshooting Without DiagnosticsPrinter prints garbled information Cause Solution Printer will not print Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 103 9Solving Mouse Problems 104 Troubleshooting Without DiagnosticsSolving Hardware Installation Problems 105 Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution 106 Troubleshooting Without DiagnosticsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems11Solving Network Problems 108 Troubleshooting Without Diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 110 Troubleshooting Without DiagnosticsNew network card will not boot Cause Solution Solving Memory Problems12Solving Memory Problems 112 Troubleshooting Without DiagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsPoor performance is experienced Cause Solution Cause Solution114 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network BootCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution116 Troubleshooting Without Diagnostics Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionAre set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Front Panel Component Problems 117 118 Troubleshooting Without Diagnostics Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Select Start Control PanelROM issue Post error has occurred Solving Software ProblemsSystem files may be damaged 120 Troubleshooting Without DiagnosticsContacting Customer Support System Restore Backup and RecoveryRestoring and recovering in Windows Restoring and recovering in Windows 7 System RecoverySystem Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryFollow the on-screen instructions Using f11 recovery toolsPage Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Change Storage Storage OptionsSave Changes and Exit. Reenter Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Cmos Password Security and ResettingPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsGeneral requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements 149 Appendix B Statement of Volatility-HP EliteDesk 800 G1 Statement of Volatility-HP EliteDesk 800 G1Page Appendix C Statement of Volatility-HP ProDesk 600 G1 Statement of Volatility-HP ProDesk 600 G1Page Appendix D Specifications SpecificationsApproximate Weight Temperature RangeMax Operating Power Power Supply155 Maximum Altitude unpressurizedCmos IndexConnectors on system board Hard drive ResettingFan Front bezel Heat sink Preparing to disassemble
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.