HP 800 G1 manual Verify monitor is attached and turned

Page 142

Table 10-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

304-Keyboard or System Unit Error

Keyboard failure.

1.

Reconnect the keyboard with computer

 

 

 

turned off.

 

 

2.

Ensure that none of the keys are

 

 

 

depressed.

 

 

3.

Replace the keyboard.

 

 

4.

Replace the system board.

 

 

 

 

501-Display Adapter Failure

Graphics display controller.

1.

Reseat the graphics card (if applicable).

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting CMOS

 

 

 

on page 143.)

 

 

3.

Verify monitor is attached and turned

 

 

 

on.

 

 

4.

Replace the graphics card (if possible).

510-Flash Screen Image Corrupted

Flash Screen image has errors.

Reflash the system ROM with the latest BIOS image.

511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have

1.

Reseat CPU fan.

malfunctioned.

2.

Reseat fan cable.

 

 

3.

Replace CPU fan.

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned.

1.Reseat chassis, rear chassis, or front chassis fan.

2.Reseat fan cable.

3.Replace chassis, rear chassis, or front chassis fan.

513-Front Chassis fan not detected

Front chassis fan is not connected or may

1.

Reseat front chassis fan.

 

have malfunctioned.

2.

Reseat fan cable.

 

 

 

 

3.

Replace front chassis fan.

 

 

 

 

514-CPU or Chassis Fan not Detected

CPU or chassis fan is not connected or may

1.

Reseat CPU or chassis fan.

 

have malfunctioned.

2.

Reseat fan cable.

 

 

 

 

3.

Replace CPU or chassis fan.

 

 

 

 

515-Power Supply fan not detected

Power supply fan is not connected or may

1.

Reseat power supply fan.

 

have malfunctioned.

2.

Reseat fan cable.

 

 

 

 

3.

Replace power supply fan.

 

 

 

660-Display cache is detected unreliable

Integrated graphics controller display cache

Replace system board if minimal graphics

 

is not working properly and will be disabled.

degrading is an issue.

 

 

 

912-Computer Cover Has Been Removed

Computer cover was removed since last

No action required.

Since Last System Startup

system startup.

 

 

 

 

 

 

134 Chapter 10 POST Error Messages

Page 141 Page 143
Image 142
Page 141 Page 143
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsElectrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Tools and software RequirementsScrews Cables and connectorsDiagnostics software Tamper-resistant T-15 wrench Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableIllustrated parts catalog Illustrated parts catalogDescription Spare part number Stand Power supply, 65WKeyboards Misc parts Item Description Spare part numberDescription Spare part number Wlan modules CablesMouse Sequential Part Number Listing DrivesSpare part Description Number Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel SODIMMs MemoryDDR3-SDRAM SODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityConfiguration Computer Setup-StorageOption Description Device Shortcut to Temporarily Override Boot Order Removable Media BootBoot Order Storage Options Sata EmulationComputer Setup-Security Slot Security Network BootMaster Boot Record System IDsSystem Security Secure Boot DriveLock SecurityHardware Power Computer Setup-PowerOption Description OS Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBus Options Bios Power-OnOnboard Devices Device OptionsOption ROM Launch Connected BiosOperations PolicyNetwork Recovering the Configuration SettingsUpdate Bios via Ethernet ConnectionWhy run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or rear cover Cause Solution Advanced Device OptionsAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click RunProcessor fan or other system fan spins. If the fan 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsStorage Boot Order list Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause Solution4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Explorer from the list of applications. Expand Computer Blank screen no video Cause Solution Solving Display Problems5Solving Display Problems Select Adjust screen resolutionSolving Display Problems Image is not centered Cause Solution Dim characters Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Device Security System AudioLine-in jack is not functioning properly Cause Solution 100 Troubleshooting Without DiagnosticsControl Panel, and then select Device Manager 7Solving Printer Problems Solving Printer ProblemsControl Panel , and then select Device Manager Printer prints garbled information Cause Solution 102 Troubleshooting Without DiagnosticsPrinter will not turn on Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems 103 Solving Keyboard and Mouse Problems8Solving Keyboard Problems 104 Troubleshooting Without Diagnostics 9Solving Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems 105 Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause Solution11Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause SolutionOut of memory error Cause Solution 112 Troubleshooting Without Diagnostics12Solving Memory Problems Memory count during Post is wrong Cause SolutionPoor performance is experienced Cause Solution Solving Processor Problems13Solving Processor Problems Cause Solution14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems114 Troubleshooting Without Diagnostics Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution15Solving USB Flash Drive Problems Solving USB Flash Drive Problems116 Troubleshooting Without Diagnostics USB flash drive not found identified Cause SolutionSolving Front Panel Component Problems 117 Solving Front Panel Component ProblemsAre set to Enabled in Security USB Security Unable to connect to the Internet Cause Solution Solving Internet Access Problems118 Troubleshooting Without Diagnostics Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damagedContacting Customer Support Restoring and recovering in Windows Backup and RecoverySystem Restore System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Save Changes and Exit. Reenter Change Storage Storage OptionsSata Emulation to IDE, and select File Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonJapanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements 149 Country-specific requirementsCountry Accrediting Agency Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Approximate Weight SpecificationsAppendix D Specifications Temperature Range155 Power SupplyMax Operating Power Maximum Altitude unpressurizedIndex CmosFan Front bezel Heat sink Hard drive ResettingConnectors on system board Preparing to disassemble
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