HP 800 G1 manual Operating guidelines

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Conductive foam

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

Static-dissipative table or floor mats with hard tie to ground

Field service kits

Static awareness labels

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

Material handling packages

Conductive plastic bags

Conductive plastic tubes

Conductive tote boxes

Opaque shielding bags

Transparent metallized shielding bags

Transparent shielding tubes

Operating guidelines

To prevent overheating and to help prolong the life of the computer:

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.

Never operate the computer with the cover or side panel removed.

Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air.

If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply.

Keep liquids away from the computer and keyboard.

12

Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC Settings Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Tools and software RequirementsCables and connectors Diagnostics software Tamper-resistant T-15 wrenchScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableIllustrated parts catalog Illustrated parts catalogKeyboards Power supply, 65WDescription Spare part number Stand Misc parts Item Description Spare part numberMouse CablesDescription Spare part number Wlan modules Spare part Description Number DrivesSequential Part Number Listing Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel DDR3-SDRAM SODIMMs MemorySODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityOption Description Device Computer Setup-StorageConfiguration Removable Media Boot Boot OrderShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Network Boot Master Boot RecordSlot Security System IDsSystem Security Secure Boot DriveLock SecurityComputer Setup-Power Option Description OS PowerHardware Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsConnected Bios OperationsOption ROM Launch PolicyRecovering the Configuration Settings Update Bios viaNetwork Ethernet ConnectionHow to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or rear cover Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories RunAll apps icon Under Windows System, click RunProcessor fan or other system fan spins. If the fan Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving Media Card Reader Problems4Solving Media Card Reader Problems Explorer from the list of applications. Expand Computer Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Select Adjust screen resolutionSolving Display Problems Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSolving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System AudioControl Panel, and then select Device Manager 100 Troubleshooting Without DiagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving Printer Problems7Solving Printer Problems 102 Troubleshooting Without Diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 103 104 Troubleshooting Without Diagnostics 9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation Problems 10510Solving Hardware Installation Problems Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause SolutionWake-on-LAN feature is not functioning Cause Solution Solving Network Problems11Solving Network Problems 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause Solution112 Troubleshooting Without Diagnostics 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Processor Problems 13Solving Processor ProblemsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD Problems 114 Troubleshooting Without Diagnostics14Solving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB Flash Drive Problems 116 Troubleshooting Without Diagnostics15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionAre set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Front Panel Component Problems 117 Solving Internet Access Problems 118 Troubleshooting Without DiagnosticsUnable to connect to the Internet Cause Solution Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damagedContacting Customer Support System Restore Backup and RecoveryRestoring and recovering in Windows System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Change Storage Storage Options Sata Emulation to IDE, and select FileSave Changes and Exit. Reenter Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonGeneral requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements 149 Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Specifications Appendix D SpecificationsApproximate Weight Temperature RangePower Supply Max Operating Power155 Maximum Altitude unpressurizedIndex CmosHard drive Resetting Connectors on system boardFan Front bezel Heat sink Preparing to disassemble
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