HP 800 G1 manual System Recovery when Windows is not responding

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6.Select Yes, and then click Next. Your computer restarts.

NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the first disc or the USB flash drive, select Yes, and then click Next to restart the computer. If you are using discs, insert the next disc when prompted.

7.When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next.

8.System Recovery begins. After System Recovery is complete, click Finish to restart the computer.

9.When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.

System Recovery when Windows is not responding

CAUTION: System Recovery deletes all data and programs you created or installed.

If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery.

1.Turn off the computer. If necessary, press and hold the power button until the computer turns off.

2.Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.

3.Press the power button to turn on the computer.

4.As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files… message appears on the screen.

5.Under I need help immediately, click System Recovery.

6.If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next.

7.System Recovery begins. After System Recovery is complete, click Finish to restart the computer.

8.When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.

System recovery using recovery media

You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place.

124 Chapter 9 Backup and Recovery

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsElectrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Tools and software RequirementsCables and connectors Diagnostics software Tamper-resistant T-15 wrenchScrews Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableIllustrated parts catalog Illustrated parts catalogPower supply, 65W Description Spare part number StandKeyboards Misc parts Item Description Spare part numberCables Description Spare part number Wlan modulesMouse Drives Sequential Part Number ListingSpare part Description Number Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel Memory SODIMMsDDR3-SDRAM SODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityComputer Setup-Storage ConfigurationOption Description Device Removable Media Boot Boot OrderShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Network Boot Master Boot RecordSlot Security System IDsSystem Security Secure Boot DriveLock SecurityComputer Setup-Power Option Description OS PowerHardware Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsConnected Bios OperationsOption ROM Launch PolicyRecovering the Configuration Settings Update Bios viaNetwork Ethernet ConnectionHP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or rear cover Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories RunAll apps icon Under Windows System, click RunProcessor fan or other system fan spins. If the fan Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Explorer from the list of applications. Expand Computer Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Select Adjust screen resolutionSolving Display Problems Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSolving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System Audio100 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager 102 Troubleshooting Without Diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1038Solving Keyboard Problems 104 Troubleshooting Without Diagnostics 9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation Problems 10510Solving Hardware Installation Problems Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause SolutionSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause Solution112 Troubleshooting Without Diagnostics 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Processor Problems 13Solving Processor ProblemsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD Problems 114 Troubleshooting Without Diagnostics14Solving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB Flash Drive Problems 116 Troubleshooting Without Diagnostics15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems 117Are set to Enabled in Security USB Security Solving Internet Access Problems 118 Troubleshooting Without DiagnosticsUnable to connect to the Internet Cause Solution Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damaged Contacting Customer Support Backup and Recovery Restoring and recovering in WindowsSystem Restore System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Change Storage Storage Options Sata Emulation to IDE, and select FileSave Changes and Exit. Reenter Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirements 149Country Accrediting Agency Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Specifications Appendix D SpecificationsApproximate Weight Temperature RangePower Supply Max Operating Power155 Maximum Altitude unpressurizedIndex CmosHard drive Resetting Connectors on system boardFan Front bezel Heat sink Preparing to disassemble
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