Movie will not play in the DVD drive Cause Solution

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

Movie will not play in the DVD drive.

Cause	Solution

Movie may be regionalized for a different country.	See the documentation that came with the DVD drive.

Decoder software is not installed.	Install decoder software.

Damaged media.	Replace media.

Movie rating locked out by parental lock.	Use DVD software to remove parental lock.

Media installed upside down.	Reinstall media.

Cannot eject compact disc (tray-load unit).

Cause

Solution

Disc not properly seated in the drive.

Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Cause	Solution

Media is corrupt.	Try different media to confirm whether media is valid.

Media has been inserted upside down.	Re-insert the media with the label facing up.

The DVD-ROM drive takes longer to start because it has to	Wait at least 30 seconds to let the DVD-ROM drive determine
determine the type of media played, such as audio or video.	the type of media being played. If the disc still does not start,
	read the other solutions listed for this topic.

CD or DVD disc is dirty.	Clean CD or DVD with a CD cleaning kit, available from most
	computer stores.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device.

To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.

To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.

2.Restart the computer and let Windows detect the CD or DVD driver.

Solving CD-ROM and DVD Problems 115

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