HP 800 G1 manual Post Numeric Codes and Text Messages, Post Error Messages, Devices

Page 140

POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

NOTE: The computer will beep once after a POST text message is displayed on the screen.

Table 10-1Numeric Codes and Text Messages

Control panel message

Description

Recommended action

 

 

 

 

101-Option ROM Checksum Error

System ROM checksum.

1.

Verify the correct ROM.

 

 

2.

Flash the ROM if needed.

 

 

3.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting CMOS

 

 

 

on page 143.)

 

 

4.

Replace the system board.

 

 

 

 

103-System Board Failure

DMA or timers.

1.

Clear CMOS. (See Appendix B,

 

 

 

Password Security and Resetting CMOS

 

 

 

on page 143.)

 

 

2.

Replace the system board.

 

 

 

162-System Options Not Set

Configuration incorrect.

Run Computer Setup and check the

 

RTC (real-time clock) battery may need to

configuration in Advanced > Onboard

 

Devices.

be replaced.

Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

163-Time & Date Not Set

Invalid time or date in configuration memory.

 

RTC (real-time clock) battery may need to

 

be replaced.

Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

163-Time & Date Not Set

CMOS jumper may not be properly installed.

Check for proper placement of the CMOS

 

 

jumper if applicable.

 

 

 

164-MemorySize Error

Memory amount has changed since the last

Press the F1 key to save the memory

 

boot (memory added or removed).

changes.

 

 

 

132 Chapter 10 POST Error Messages

Image 140
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel componentsRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsElectrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Tools and software RequirementsCables and connectors Diagnostics software Tamper-resistant T-15 wrenchScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableIllustrated parts catalog Illustrated parts catalogKeyboards Power supply, 65WDescription Spare part number Stand Misc parts Item Description Spare part numberMouse CablesDescription Spare part number Wlan modules Spare part Description Number DrivesSequential Part Number Listing Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel DDR3-SDRAM SODIMMs MemorySODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityOption Description Device Computer Setup-StorageConfiguration Removable Media Boot Boot OrderShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Network Boot Master Boot RecordSlot Security System IDsSystem Security Secure Boot DriveLock SecurityComputer Setup-Power Option Description OS PowerHardware Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsConnected Bios OperationsOption ROM Launch PolicyRecovering the Configuration Settings Update Bios viaNetwork Ethernet ConnectionHow to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or rear cover Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories RunAll apps icon Under Windows System, click RunProcessor fan or other system fan spins. If the fan Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving Media Card Reader Problems4Solving Media Card Reader Problems Explorer from the list of applications. Expand Computer Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Select Adjust screen resolutionSolving Display Problems Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSolving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System AudioControl Panel, and then select Device Manager 100 Troubleshooting Without DiagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving Printer Problems7Solving Printer Problems 102 Troubleshooting Without Diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 103 104 Troubleshooting Without Diagnostics 9Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation Problems 10510Solving Hardware Installation Problems Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause SolutionWake-on-LAN feature is not functioning Cause Solution Solving Network Problems11Solving Network Problems 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause Solution112 Troubleshooting Without Diagnostics 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Processor Problems 13Solving Processor ProblemsPoor performance is experienced Cause Solution Cause SolutionSolving CD-ROM and DVD Problems 114 Troubleshooting Without Diagnostics14Solving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB Flash Drive Problems 116 Troubleshooting Without Diagnostics15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionAre set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Front Panel Component Problems 117 Solving Internet Access Problems 118 Troubleshooting Without DiagnosticsUnable to connect to the Internet Cause Solution Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damagedContacting Customer Support System Restore Backup and RecoveryRestoring and recovering in Windows System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery tools Using f11 recovery tools Follow the on-screen instructionsPage Post Error Messages Post Error Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Change Storage Storage Options Sata Emulation to IDE, and select FileSave Changes and Exit. Reenter Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Interpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonGeneral requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements 149 Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Specifications Appendix D SpecificationsApproximate Weight Temperature RangePower Supply Max Operating Power155 Maximum Altitude unpressurizedIndex CmosHard drive Resetting Connectors on system boardFan Front bezel Heat sink Preparing to disassemble
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