HP 800 G1 manual Activating and Customizing the Software, Activating the Windows operating system

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2Activating and Customizing the Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive, the activation process could take up to 60 minutes.

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Chapter 2 Activating and Customizing the Software

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Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeSafety warning notice IiiIv Safety warning notice Table of contents Misc parts Cables Drives Sequential Part Number Listing Why run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB deviceBackup and Recovery 122 ViiiProduct features Standard configuration featuresProduct features Front panel components Rear panel components EliteDesk Rear panel components ProDesk Serial number location Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsElectrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Tools and software RequirementsScrews Cables and connectorsDiagnostics software Tamper-resistant T-15 wrench Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Cable management Sata hard drive cablesSmart ATA drives Sata data cableIllustrated parts catalog Illustrated parts catalogKeyboards Power supply, 65WDescription Spare part number Stand Misc parts Item Description Spare part numberMouse CablesDescription Spare part number Wlan modules Spare part Description Number DrivesSequential Part Number Listing Thermal material Illustrated parts catalog Removal and Replacement Procedures Preparing to disassemble the computerAccess panel Description Spare part number Access panel 768428-001Changing from desktop to tower configuration Hard drive Description Spare part numberPage Page Page Speaker Description Spare part number Speaker 762420-001Page Front bezel DDR3-SDRAM SODIMMs MemorySODIMMs Populating Sodimm sockets Description System Board Label Socket ColorInstalling SODIMMs Page Page Replacing the battery Type Type Heat sink Description Spare part number Heat sink 768426-001Processor Carefully lift the processor from the socket Processor Fan Description Spare part number Fan 768424-001Drive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System board System boards for use in ProDesk 600 modelsUpdating Smbios Information System ID Setup Setup Field Name Comment LabelWlan antennas Description Spare part number Wlan antennas 768432-001Page Page Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesComputer Setup-File Computer Setup F10 UtilityOption Description Device Computer Setup-StorageConfiguration Shortcut to Temporarily Override Boot Order Removable Media BootBoot Order Storage Options Sata EmulationComputer Setup-Security Slot Security Network BootMaster Boot Record System IDsSystem Security Secure Boot DriveLock SecurityHardware Power Computer Setup-PowerOption Description OS Power ManagementComputer Setup-Advanced Option Heading Power-On OptionsBus Options Bios Power-OnOnboard Devices Device OptionsOption ROM Launch Connected BiosOperations PolicyNetwork Recovering the Configuration SettingsUpdate Bios via Ethernet ConnectionHow to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Select Control PanelPoor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or rear cover Cause Solution Advanced Device OptionsAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click RunProcessor fan or other system fan spins. If the fan Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems 3Solving Hard Drive ProblemsStorage Boot Order list Advanced Power-On OptionsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving Media Card Reader Problems4Solving Media Card Reader Problems Explorer from the list of applications. Expand Computer Blank screen no video Cause Solution Solving Display Problems5Solving Display Problems Select Adjust screen resolutionSolving Display Problems Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Device Security System AudioControl Panel, and then select Device Manager 100 Troubleshooting Without DiagnosticsLine-in jack is not functioning properly Cause Solution Control Panel , and then select Device Manager Solving Printer Problems7Solving Printer Problems Printer prints garbled information Cause Solution 102 Troubleshooting Without DiagnosticsPrinter will not turn on Cause Solution Printer will not print Cause Solution8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 103 104 Troubleshooting Without Diagnostics 9Solving Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems 105 Security USB Security106 Troubleshooting Without Diagnostics Computer will not start Cause SolutionWake-on-LAN feature is not functioning Cause Solution Solving Network Problems11Solving Network Problems 108 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager110 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause SolutionSolving Memory Problems New network card will not boot Cause SolutionOut of memory error Cause Solution 112 Troubleshooting Without Diagnostics12Solving Memory Problems Memory count during Post is wrong Cause SolutionPoor performance is experienced Cause Solution Solving Processor Problems13Solving Processor Problems Cause Solution14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems114 Troubleshooting Without Diagnostics Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution15Solving USB Flash Drive Problems Solving USB Flash Drive Problems116 Troubleshooting Without Diagnostics USB flash drive not found identified Cause SolutionAre set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Front Panel Component Problems 117 Unable to connect to the Internet Cause Solution Solving Internet Access Problems118 Troubleshooting Without Diagnostics Select Start Control PanelSolving Software Problems ROM issue Post error has occurred120 Troubleshooting Without Diagnostics System files may be damagedContacting Customer Support System Restore Backup and RecoveryRestoring and recovering in Windows System Recovery Restoring and recovering in Windows 7System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Follow the on-screen instructionsPage Post Error Messages 1Numeric Codes and Text Messages Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Save Changes and Exit. Reenter Change Storage Storage OptionsSata Emulation to IDE, and select File Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server Activity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting CmosResetting the Setup and Power-on password Clearing and resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos buttonGeneral requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements 149 Statement of Volatility-HP EliteDesk 800 G1 Appendix B Statement of Volatility-HP EliteDesk 800 G1Page Statement of Volatility-HP ProDesk 600 G1 Appendix C Statement of Volatility-HP ProDesk 600 G1Page Approximate Weight SpecificationsAppendix D Specifications Temperature Range155 Power SupplyMax Operating Power Maximum Altitude unpressurizedIndex CmosFan Front bezel Heat sink Hard drive ResettingConnectors on system board Preparing to disassemble
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