HP 800 G1 manual Fan Front bezel Heat sink, Preparing to disassemble, Hard drive Resetting

Page 165

L

 

 

 

 

 

 

LED cover, spare part number

20,

24

 

 

 

 

 

 

LEDs

 

 

 

 

 

 

blinking power

140

 

blinking PS/2 keyboard 140

M

 

 

 

 

 

 

M.2 SSD

 

 

 

 

 

 

removing

51

 

 

 

 

Media Card Reader problems

92

memory

 

 

 

 

 

 

installation

35

 

 

 

socket population

36

 

specifications

35

 

 

 

memory modules

 

 

 

 

spare part number

 

19

 

memory problems

111

 

monitor problems

94

 

 

mouse

 

 

 

 

 

 

cleaning

14

 

 

 

 

spare part number

 

21

 

mouse problems

103

 

 

N

 

 

 

 

 

 

network problems

107

 

numeric error codes

132

 

O

 

 

 

 

 

 

opening the computer

 

25

 

operating guidelines

12

 

optical drive problems

114

 

overheating, prevention

12

 

P

 

 

 

 

 

 

password

 

 

 

 

 

 

clearing 143

 

 

 

 

power-on

143

 

 

 

setup

143

 

 

 

 

POST error messages

 

131

 

power cord set requirements

 

country specific 149

 

power problems

87

 

 

 

power supply

155

 

 

 

spare part number

 

19

 

power-on password

143

 

printer problems

101

 

 

problems

 

 

 

 

 

 

audio

99

 

 

 

 

CD-ROM or DVD

114

 

flash drive

116

 

 

 

front panel

117

 

 

general

83

 

 

 

 

hard drive

89

 

 

 

hardware installation

105

Internet access

 

118

 

keyboard

103

 

 

 

Media Card Reader

92

memory

111

 

 

 

 

monitor

94

 

 

 

 

mouse

103

 

 

 

 

network

107

 

 

 

 

power

87

 

 

 

 

printer

101

 

 

 

 

processor

113

 

 

 

software

119

 

 

 

 

processor

 

 

 

 

 

 

spare part number

19

processor problems

113

 

product ID location

5

 

 

R

 

 

 

 

 

 

rear cover, locked

 

84

 

 

rear panel components

 

 

EliteDesk 800

3

 

 

ProDesk 600

4

 

 

recovery partition

 

129

 

removal and replacement

 

procedures

 

 

 

 

 

chassis

 

 

 

25

 

drive cage

47

 

 

 

external connection antennas

53

 

 

 

 

 

 

fan 46

 

 

 

 

 

 

front bezel

34

 

 

 

heat sink

43

 

 

 

 

M.2 SSD

51

 

 

 

 

preparing to disassemble the

computer

25

 

 

 

speaker

32

 

 

 

 

system board

57

 

 

thermal module

43

 

 

WLAN antennas

60

 

WLAN module

 

49

 

 

removing

 

 

 

 

 

 

battery

40

 

 

 

 

computer access panel

26

hard drive

28

 

 

 

resetting

 

 

 

 

 

 

CMOS

143

 

 

 

 

password jumper 143

restoring the hard drive 129

 

S

 

 

 

 

 

 

 

safety and comfort

80

 

 

safety precautions

 

 

 

 

cleaning

13

 

 

 

 

 

SATA

 

 

 

 

 

 

 

connectors on system board

16

 

 

 

 

 

 

 

data cable pinouts

17

 

 

hard drive characteristics

16

SATA power cable, spare part

number

21, 24

 

 

 

 

screws, correct size

15

 

 

serial number location

5

 

 

service considerations

14

 

 

setup password

143

 

 

 

software

 

 

 

 

 

 

 

problems

119

 

 

 

 

servicing computer

14

 

 

spare part number

 

 

 

 

tamper-resistant wrench

15

Torx T-15 screwdriver

14

 

speaker

 

 

 

 

 

 

 

removing

32

 

 

 

 

spare part number

23, 32

speaker, spare part number

20

specifications

 

 

 

 

 

 

computer

154

 

 

 

 

memory

35

 

 

 

 

 

stand

 

 

 

 

 

 

 

spare part number

19, 24

Statement of Volatility (SOV)

150,

152

 

 

 

 

 

 

 

static electricity

10

 

 

 

 

system board

 

 

 

 

 

 

removing

57

 

 

 

 

SATA connectors

 

16

 

 

spare part number

19, 57

system board,

 

 

 

 

 

spare part number

23

 

 

T

 

 

 

 

 

 

 

tamper-proof screws

 

 

 

 

tool

15

 

 

 

 

 

 

temperature control

12

 

 

thermal module

 

 

 

 

 

removing

43

 

 

 

 

tools, servicing

14

 

 

 

 

Torx T15 screwdriver

14

 

 

 

 

 

 

 

Index

157

Image 165
Contents Maintenance & Service Guide Product notice Maintenance & Service GuideIii Safety warning noticeIv Safety warning notice Table of contents  Misc parts Cables Drives Sequential Part Number ListingDownloading HP PC Hardware Diagnostics to a USB device Why run HP PC Hardware Diagnostics UefiViii Backup and Recovery 122Standard configuration features Product featuresFront panel components Product featuresRear panel components EliteDesk Rear panel components ProDesk Serial number location Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesElectrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines Cleaning the Computer Case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the monitor Service considerationsCleaning the mouse Tools and software RequirementsDiagnostics software Tamper-resistant T-15 wrench Cables and connectorsScrews Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Smart ATA drives Sata hard drive cablesCable management Sata data cableIllustrated parts catalog Illustrated parts catalogPower supply, 65W Description Spare part number StandKeyboards Item Description Spare part number Misc partsCables Description Spare part number Wlan modulesMouse Drives Sequential Part Number ListingSpare part Description Number Thermal material Illustrated parts catalog Preparing to disassemble the computer Removal and Replacement ProceduresDescription Spare part number Access panel 768428-001 Access panelChanging from desktop to tower configuration Description Spare part number Hard drivePage Page Page Description Spare part number Speaker 762420-001 SpeakerPage Front bezel Memory SODIMMsDDR3-SDRAM SODIMMs Description System Board Label Socket Color Populating Sodimm socketsInstalling SODIMMs Page Page Replacing the battery Type Type Description Spare part number Heat sink 768426-001 Heat sinkProcessor Carefully lift the processor from the socket Processor Description Spare part number Fan 768424-001 FanDrive cage Page Wlan module Page Solid-State Drive Page External connection antennas select models only Page Page Removal and Replacement Procedures System boards for use in ProDesk 600 models System boardUpdating Smbios Information Setup Field Name Comment Label System ID SetupDescription Spare part number Wlan antennas 768432-001 Wlan antennasPage Page Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utilities Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Computer Setup-FileComputer Setup-Storage ConfigurationOption Description Device Boot Order Removable Media BootShortcut to Temporarily Override Boot Order Storage Options Sata EmulationComputer Setup-Security Master Boot Record Network BootSlot Security System IDsSystem Security DriveLock Security Secure BootOption Description OS Power Computer Setup-PowerHardware Power ManagementOption Heading Power-On Options Computer Setup-AdvancedOnboard Devices Bios Power-OnBus Options Device OptionsOperations Connected BiosOption ROM Launch PolicyUpdate Bios via Recovering the Configuration SettingsNetwork Ethernet ConnectionHP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control PanelCannot remove computer cover or rear cover Cause Solution There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device OptionsRun Go to Start All Programs AccessoriesAll apps icon Under Windows System, click RunProcessor fan or other system fan spins. If the fan Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 3Solving Hard Drive Problems Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Advanced Power-On OptionsStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Device ConfigurationSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Explorer from the list of applications. Expand Computer 5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Select Adjust screen resolutionSolving Display Problems Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Support Certain typed symbols do not appear correct Cause Solution6Solving Audio Problems Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System Audio100 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager Printer will not turn on Cause Solution 102 Troubleshooting Without DiagnosticsPrinter prints garbled information Cause Solution Printer will not print Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1038Solving Keyboard Problems 9Solving Mouse Problems 104 Troubleshooting Without DiagnosticsSolving Hardware Installation Problems 105 Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityComputer will not start Cause Solution 106 Troubleshooting Without DiagnosticsSolving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 108 Troubleshooting Without Diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 110 Troubleshooting Without DiagnosticsNew network card will not boot Cause Solution Solving Memory Problems12Solving Memory Problems 112 Troubleshooting Without DiagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution13Solving Processor Problems Solving Processor ProblemsPoor performance is experienced Cause Solution Cause Solution114 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Security Network BootCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution116 Troubleshooting Without Diagnostics Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems 117Are set to Enabled in Security USB Security 118 Troubleshooting Without Diagnostics Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Select Start Control PanelROM issue Post error has occurred Solving Software ProblemsSystem files may be damaged 120 Troubleshooting Without DiagnosticsContacting Customer Support Backup and Recovery Restoring and recovering in WindowsSystem Restore Restoring and recovering in Windows 7 System RecoverySystem Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsUsing the Windows recovery tools Performing a system recoveryFollow the on-screen instructions Using f11 recovery toolsPage Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Verify monitor is attached and turned Sata Emulation to IDE, and select File Change Storage Storage OptionsSave Changes and Exit. Reenter Drivelock Security. For each listedPost Error Messages If the error persists, update to the latest Bios version and ME firmware version Keyboard failure while Network Server 2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsActivity Possible Cause Recommended ActionFor systems with integrated graphics, replace Install a TXT capable processor Cmos Password Security and ResettingPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordResetting the Setup and Power-on password Clearing and resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five secondsPower Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirements 149Country Accrediting Agency Appendix B Statement of Volatility-HP EliteDesk 800 G1 Statement of Volatility-HP EliteDesk 800 G1Page Appendix C Statement of Volatility-HP ProDesk 600 G1 Statement of Volatility-HP ProDesk 600 G1Page Appendix D Specifications Specifications Approximate Weight Temperature RangeMax Operating Power Power Supply155 Maximum Altitude unpressurizedCmos IndexConnectors on system board Hard drive ResettingFan Front bezel Heat sink Preparing to disassemble
Related manuals
Manual 27 pages 43.51 Kb Manual 211 pages 47.68 Kb Manual 4 pages 25.32 Kb Manual 8 pages 31.35 Kb Manual 4 pages 60.19 Kb Manual 295 pages 55.96 Kb Manual 4 pages 2.92 Kb